Deleting a Folder in Outlook

Posted on 2004-11-02
Last Modified: 2010-04-08

I've added a mailbox folder that I now can't delete or edit.  When I highlight the folder I get the message, "Unable to Display the Folder, MicroSoft Outlook could not access the specified folder location"

How do I delete this folder?

Thanks for your time!

Question by:dweb937
    LVL 3

    Expert Comment

    Several possible solutions to try.  I'm not sure if you're using an Exchange mailbox or a .pst file.

    1. Start Outlook with the /resetfolders command line switch.  Details on using the command line switches are at

    2. If you are using a .pst file, try running the Scanpst utility.  You can find details about it at

    3. If you're using an Exchange Server account, it may be a mailbox permissions issue.  You would need to contact your Exchange administrator for assistance.

    Hope this helps!

    Author Comment

    I am the mailbox administrator.  

    I thought I was on the right track with this but something is not right.  
    I'm using Outlook 2000, Windows Small Business Server 2000, and ADS.  I
    created an e-mail account for news@... and I want to set up the mailbox for
    news@.... to display on User B folder's list in Outlook so he can send and
    receive e-mails addressed from/to news@.... .

    I added the mailbox - news to the administrator's folder list.  But I can't open or delete it and I get the message,"Unable to display the folder, Microsoft Outlook could not access the specified folder location"  Then I thought to try and delete it and I can't  One of the ones I added works just fine.  I can'f find the difference.

    I set the mailbox permissions for User B to be able for read permissions and
    full mailbox access.  Is this correct?  and how do I add the mailbox for
    news@.... to User B's folder list in Outlook?

    I sent an e-mail from User B's e-mail address to news@.... and a message
    came to User B's Inbox with From: System Administrator,  To: news@.....    

    Thanks for your time and assistance!


    LVL 17

    Accepted Solution

    Hi Dweb,
    Remove and readd the mailbox to the user's service:
    Tools, Services
    Highlight services tab
    Single click exchange server and click properties
    Highlight advanced tab
    Remove extra mailbox
    Close and restart Outlook
    ]How does that do?

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