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Storm Related? Unable To Connect To Internet

Posted on 2004-11-02
Medium Priority
Last Modified: 2013-12-14
DSL connection with Router on p2p network- XP Pro-sp2-- All fine prior to storm last night that knocked power out- Now machine appears fine except unable to connect to internet-sometimes connection shows cable unplugged and sometimes shows connected but both ways still unable to connect.

Have tried:
1) Removed connection and re-installed---Failed
2) Tried another cable connected to same dsl modem and router from a working machine-Failed
3) Disabled on-board networking in bios and installed a networking card---Worked---

Is it likely that the storm knocked something out on the on-board networking hardware or is it possible the problem could be related to software or setup?


Question by:teamplus
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LVL 40

Expert Comment

ID: 12474646
It is VERY likely that your storm did damage...  The first thing I would do is replace (or add) a new NIC to your system.  This is the easist thing to check, and NICs are very cheap in today's world.  Open you system and make sure you have an open PCI slot (these are usually white).  If so, install a new NIC and test..  Remember to disable your original NIC (if on-board) or uninstall it (if it is an add-on PCI card) both physically and in the Device Manager..

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Expert Comment

ID: 12474662
Just noticed your 3rd comment...  :)  "Disabled on-board networking in bios and installed a networking card---Worked---"

Guess I did not need to write all those directions, eh?  :)
LVL 40

Accepted Solution

Fatal_Exception earned 450 total points
ID: 12474700
BTW:  this is a typical happenstance when getting power surges via a storm.  The best way to prevent these is using a UPS (Uninterruptable Power Supply) that filters the power, and includes a network surge protector.  If you wish to just filter the ethernet connection, you can purchase something like a Tripplite Network Surge Suppressor as I have on my system, part # DRS232..

Author Comment

ID: 12474737
Thanks for the quick response!

LVL 40

Expert Comment

ID: 12474954
:)  You are welcome..

and thank you .


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