When using Backup Exec 9.1 on Win 2k3 Server with Exchange 2k3 Information Store not a bakup choice

I ma trying to get the backup working properly on a Windows 2k3 server running Exchange server 2k3. The backup software is Veritas Backup Exec 9.1 with the exchange agent installed. When I go to make the selections of what to backup up. The Information Store and First Storage groups are not visible. I cannot select them because they are not even there. I can see them if I run Windows Backup. I know that my problems are caused by not backing up the Information Store, but so far I have been unable to do so. The backup software was just updated to 9.1 from 9.0 last Friday. It was not working before either, that is why I upgraded. Any help appreciated.


Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

You need new keys. Call Vertias customer support and get the new keys. They changed something with 9.1 that makes the old keys fail.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.