Cleaning up Exchange account

I want to clean my inbox from viruses.


Email Program: Microsoft Outlook XP
Exchange Server: 2003
Filters: Symantec AVF

I have been checking the quarantine for the past four days and it has my name in either the sender or the receiver of the virus messages.
Is there any way i can clean my mailbox only

What can i do if i see one mailbox getting him with spam and viruses, while others are just fine?  
Please advise..
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hi jibranilyas,

Have you already run your anti-virus program and made sure there is no virus in the machine.

Can you ask your anti-virus to scan for emails that are in your outlook and if yes, what does it report

It is not clear if what you are seeing in your inbox is a SPAM or a virus/worm. If it is not a genuine email , delete it .

Removing the unwanted email is the safest way .

jibranilyasAuthor Commented:
ok, i will run the virus scan in the machine... i have checked all the processes.. they all are legit..
i have SP2 firewall on as well

There is a mail that comes from Jayk... the email address ends   its always 27K or 28K... i have been deleting the mails...


make sure whatever email that you think is not genuine is also deleted from your mail server if not you might be downloading it again and again

If you are not aware of the person who has sent the email , just delete it even without opening..

long of spam going on these days and every spam seems to come from a contact you know which may not be genuine or purposely sent
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

jibranilyasAuthor Commented:
how do i delete from my mail server?

btw... i checked the headers of that mail... i wanted to post that here.. but i deleted it permanently earlier.
also, tried the "recover deleted items" but that email didn't come back..

i didn't open that email btw
jibranilyasAuthor Commented:
here is the header of that email

Microsoft Mail Internet Headers Version 2.0
Received: from ([]) by ******************.com with Microsoft SMTPSVC(5.0.2195.6713);
       Tue, 2 Nov 2004 15:26:32 -0600
Date: Tue, 02 Nov 2004 15:26:17 -0600
To: "JIlyas" <JIlyas@******************.com>
From: "Jayb" <>
Subject: Re: Hello
Message-ID: <ihycbzwdqnzpepafmnd@******************>
MIME-Version: 1.0
Content-Type: multipart/mixed;
X-OriginalArrivalTime: 02 Nov 2004 21:26:34.0015 (UTC) FILETIME=[A0916AF0:01C4C122]

Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: 7bit

Content-Type: application/octet-stream; name=""
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename=""

Re:Hello in the subject is definitely work of a virus or worm if you have not sent an email to this person using the subject HELLO.
jibranilyasAuthor Commented:
so u mean there is a worm in my computer? or is it a worm sent to me...
There may not be worm or virus on your machine but you need to verify that..

see this is what happens. Let us say someone had got your email address in their contact and they get email worms like this. the worm what it does is send that worm email to all in that machines address book. So that is why sometimes you might get an email from your friend or known contact which was not sent by them on purpose.

All you can do is to delete those emails and make sure to update your anti-virus and run at regular period of time

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Aland CoonsSystems EngineerCommented:
If you could install an anti-virus gateway on your mail server or on a firewall leading to your mail server it would help.
I would start listing examples but every major firewall and anti-virus company has one for Exchange Server.
Get it quick and save yourself and all your desktop users and technicians headaches from virus infestations.
jibranilyasAuthor Commented:
WE have Symantec AVF ? Is that a gateway?

that filters emails, although not 100% effective apparently
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.