Cleaning up Exchange account

Posted on 2004-11-02
Last Modified: 2010-04-08
I want to clean my inbox from viruses.


Email Program: Microsoft Outlook XP
Exchange Server: 2003
Filters: Symantec AVF

I have been checking the quarantine for the past four days and it has my name in either the sender or the receiver of the virus messages.
Is there any way i can clean my mailbox only

What can i do if i see one mailbox getting him with spam and viruses, while others are just fine?  
Please advise..
Question by:jibranilyas
    LVL 49

    Expert Comment

    Hi jibranilyas,

    Have you already run your anti-virus program and made sure there is no virus in the machine.

    Can you ask your anti-virus to scan for emails that are in your outlook and if yes, what does it report

    It is not clear if what you are seeing in your inbox is a SPAM or a virus/worm. If it is not a genuine email , delete it .

    Removing the unwanted email is the safest way .


    Author Comment

    ok, i will run the virus scan in the machine... i have checked all the processes.. they all are legit..
    i have SP2 firewall on as well

    There is a mail that comes from Jayk... the email address ends   its always 27K or 28K... i have been deleting the mails...

    LVL 49

    Expert Comment


    make sure whatever email that you think is not genuine is also deleted from your mail server if not you might be downloading it again and again

    If you are not aware of the person who has sent the email , just delete it even without opening..

    long of spam going on these days and every spam seems to come from a contact you know which may not be genuine or purposely sent

    Author Comment

    how do i delete from my mail server?

    btw... i checked the headers of that mail... i wanted to post that here.. but i deleted it permanently earlier.
    also, tried the "recover deleted items" but that email didn't come back..

    i didn't open that email btw

    Author Comment

    here is the header of that email

    Microsoft Mail Internet Headers Version 2.0
    Received: from ([]) by ******************.com with Microsoft SMTPSVC(5.0.2195.6713);
           Tue, 2 Nov 2004 15:26:32 -0600
    Date: Tue, 02 Nov 2004 15:26:17 -0600
    To: "JIlyas" <JIlyas@******************.com>
    From: "Jayb" <>
    Subject: Re: Hello
    Message-ID: <ihycbzwdqnzpepafmnd@******************>
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
    X-OriginalArrivalTime: 02 Nov 2004 21:26:34.0015 (UTC) FILETIME=[A0916AF0:01C4C122]

    Content-Type: text/html; charset="us-ascii"
    Content-Transfer-Encoding: 7bit

    Content-Type: application/octet-stream; name=""
    Content-Transfer-Encoding: base64
    Content-Disposition: attachment; filename=""

    LVL 49

    Expert Comment

    Re:Hello in the subject is definitely work of a virus or worm if you have not sent an email to this person using the subject HELLO.

    Author Comment

    so u mean there is a worm in my computer? or is it a worm sent to me...
    LVL 49

    Accepted Solution

    There may not be worm or virus on your machine but you need to verify that..

    see this is what happens. Let us say someone had got your email address in their contact and they get email worms like this. the worm what it does is send that worm email to all in that machines address book. So that is why sometimes you might get an email from your friend or known contact which was not sent by them on purpose.

    All you can do is to delete those emails and make sure to update your anti-virus and run at regular period of time
    LVL 12

    Expert Comment

    If you could install an anti-virus gateway on your mail server or on a firewall leading to your mail server it would help.
    I would start listing examples but every major firewall and anti-virus company has one for Exchange Server.
    Get it quick and save yourself and all your desktop users and technicians headaches from virus infestations.

    Author Comment

    WE have Symantec AVF ? Is that a gateway?

    that filters emails, although not 100% effective apparently

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