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PRINTER BUILTINTO MULTIFUNCTION MACHINE

I HAVE RICOH AFICIO COLOR 4106 FIERY E 300 SERIES MACHINE.( IT IS PHOTOCOPIER, PRINTER, SCANNER)
IT WAS WORKING FINE BUT I CHANGED THE PLACED INTO TRAYS ,FIRST IT WAS PLACED IN PORTRAIT FORMAT, NOW I HAD PLACED IT INTO LANDSCAPE FORMAT(MEANS ONLY CHANGED THE WAY IT WAS PLACED,IT HAS BOTH THE OPTIOINS).
IT IS WORKING FINE WITH PHOTOCOPIER BUT WHEN I TRY TO PRINT SOMETHING ,IT GIVES ERROR MESSAGE "LOAD PAPER".
PLEASE REPLY ME AS EARLY AS POSSIBLE .
THANK YOU VERY MUCH
SHAHZAD MAQBOOL
COMPUTER HIGHWAY LIMITED
LONDON
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COMPUTERHIGHWAY
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COMPUTERHIGHWAY
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3 Solutions
 
hdhondtCommented:
When you changed the paper orientation, did you adjust the sliders in the tray so they sit against the paper? These sliders tell the printer the paper size and orientation.

On the PC, what do you use for tray & paper selection? Do you use Autoselect or do you specify a specific tray or paper size?
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nobusCommented:
take out the paper, check for any left debris, clean it and reload paper
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COMPUTERHIGHWAYAuthor Commented:
YES I ADJUSTED TEH SLIDERS IN THE TRAY AND THEY ARE 100% SITTING AGAINST THE PAPER.THIS IS THE REASON THAT
THIS MACHINE IS WORKING FINE AS PHOTOCOPIER.
TRAY PAPER SELECTION IS "AUTOSELECT" .I 'M REALLY REALLY TRYING HARD TO SET IT AND IT WORTHS FOR ME TOO MUCH . YOU PLEASE HELP ME . I'LL BE GREATFUL TO YOU .
THANK YOU IN ADVANCE.
SHAHZAD MAQBOOL
COMPUTER HIGHWAY LIMITED
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COMPUTERHIGHWAYAuthor Commented:
TRAY AND PAPER SELECTION BOTH IS AUTOSELECT. I'D  TRIED NEARLY EVERYOPTOIN ON THE SOFTWARE BUT NOT WORKING. ONCE AGAIN THANK YOU VERY MUCH IN ADVANCE. GOOD BYE
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nobusCommented:
well, possibilities are : the paper detector blocked (thats why i suggested to : take out the paper, check for any left debris, clean it and reload paper; but the paper detector can be bad also.

Can you try the printer on another system, or with another printer cable?

Did you install any other software or upgrade recently?

You can try uninstalling / reinstalling the printer also; but my first option would be to look for the paper present detector, look in the paper tray, it can be a led +detector assembly that is blocked by paper debris. You can look in the manual where it is situated
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COMPUTERHIGHWAYAuthor Commented:
NO THERE IS NOT ANY PROBLEM WITH THE SYSTEM, I WAS USING THE SAME PRINTER FROM 1 YEAR BUT IT WAS WORKING FINE. I JUST CHANGED THE ORIENTATION OF PAPERS INTO THE TRAYS . BEFORE IT WERE PLACED IN PORTRAIT ORIENTATION BUT I CHANGED THE ORIENTATION ,NOW IT'S IN LANDSCAPE ORIENTATION. IT IS WORKING FINE WITH PHOTOCOPIER BUT WHEN I TRY TO PRINT SOMETHING IT GIVES "LOAD PAPER" MESSAGE ON THE MULTIFUNCTION RICOH AFICIO 4160 FIERY E 300 MACHINE(PRINTER IS EMBEDDED IN IT).IF PAPER DETECTOR IS BAD THEN WHY IS IT WORKING WITH THE PHOTOCOPIER. I TRIED REINSTALLING THE SOFTWARE BUT EVEN IT DIDN'T WORK. THERE IS NO HELP ON THE INTERNET AND ON THE MANUAL
I'M REALLY RELYING UPON EXPERTS TO HAVE ANSWER OF THIS QUESTION .
THANK YOU VEYR MUCH
GOOD BYE
BEST REGARDS,
SAHHZAD MAQBOOL
COMPTUER HIGHWAY LIMITED.
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COMPUTERHIGHWAYAuthor Commented:
IT WOULD BE BETTER IF YOU CAN MAIL ME AT
SHAHZAD<AT>COMPUTER-HIGHWAY<DOT>COM
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hdhondtCommented:
Does the driver let you specify which way the paper is loaded in the tray i.e. the driver may be set to expect the paper loaded portrait; as the printer knows it's loaded the other way it needs to request paper the other way.

Check under Printer Properties > Device Settings or some similar tab
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COMPUTERHIGHWAYAuthor Commented:
IN DEVICE SETTINGS THERE ARE OPTIONS LIKE THIS

+E-300 R41.0 DEVICE SETTINGS
  --FORM TO TRAY ASSIGNMENT
     -------------------- AUTOSELECT: A4
     -------------------- TRAY 1: A4
     -------------------- TRAY 2: A3
     -------------------- TRAY 3: NOT AVAILABLE
     -------------------- TRAY 4: NOT AVAILABLE
     --------------------  BYPASS MANUAL DUPLEX: A4
     --------------------- BYPASS TRAY: A4
   --FONT SUBSITUTION TABLE
     ---------------------MANY OPTION,WE'VE NOTHING TO DO WITH IT
     ---------------------  
     ---------------------
     ---------------------
     ---------------------
     ---------------------
  --AVAILBE POSTSCRIPT MEMORY : 5632 KB
  --OUTPUT PROTOCOL :ASCII
  --SEND CTRL-D BEFORE EACH JOB: NO
  --SEND CTRL-D AFTER EACH JOB: YES
  --CONVERT GRAY TEXT TO POSTSCRIPT GRAY: NO
  --CONVERT GRAY GRAPHICS TO POSTSCRIPT GRAY: NO
  --ADD EURO CURRENTCY SYMBOL TO POSTSCRIPT FONTS: YES
  --JOB TIMEOUT: 0 SECONDS
  --WAIT TIMEOUT: 300 SECONDS
  --MINIMUM FONT SIZE TO DOWNLOAD AS OUTLINEE: 100 PIXELS(S)
  --MAXIMUM FONT SIZE TO DOWNLOAD AS BITMAP: 600 PIXEL
 

  --INSTALLABLE OPTIONS
    ------------: DUPLEX WITH 2 CASSETTES
    ------------: SORTER SELECTION: 20-BIN
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COMPUTERHIGHWAYAuthor Commented:
THESE ARE THE ALL OPTIONS AVAILABLE AND THE CURRENT VALUES SET INTO THEM . SO NO CAN YOU PLEASE GUIDE ME WHAT TO DO. THERE IS NO MORE HELP AVAILABLE ON IT ON INTERNET AND ANOHTER THING IS THAT I'D CHECKED AFTER CHANGING THESE SETTINGS AS WELL BUT NO WORKING AT THE END.

MULTIFUNCTION MACHINE  SCREE COMES WITH MESSAGE "LOAD A4"

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COMPUTERHIGHWAYAuthor Commented:
YES I GOT IT.
WHEN I GO TO PRINTER-PROPERTIES-ADVANCED-LAYOUT-ADVANCED- OPTIONS SHOWN HERE ARE AS UNDER.
E-300 R4 1.0 ADVANCED DOCUMENT SETTINGS
-PAPER/OUTPUT
                PAPER SIZE: A4
                COPY COUNT: 1 COPY
-GRAPHICS
                IMAGE COLOR MANAGEMENT

                                ICM METHOD: ICM HANDLED BY PRINTER USING PRINTER CALIBR
                                ICM INTENT: PICTURE
                SCALING: 100%
                TRUE TYPE FONT: SUBSTITUTE WITH DEVICE FONT
-DOCUMENT OPTIONS
                ADVANCED PRINTING FEATURES : ENABLED
                POSTSCRIPT OPTIONS
                                POSTSCRIPT OUTPUT OPTIONS:
                                ------------------------
                                ------------------------
                                -----------------------
                PRINTER FEATURES
                                COLOR MODE: PRINTER DEFAULT
                                PAGE ORDER: PRINER DEFAULT
                                DITHERING: PRINTER DEFAULT
                                SMOOTHING: PRINTER DEFAULT
                                COMBINE SEPARATIONS: PRINTER DEFAULT
                                SORTER MODE: PRINTER DEFAULT
                                DUPLEX: PRINTER DEFAULT

(POINT TO BE NOTED IS HERE I THINK)
(POINT TO BE NOTED IS HERE I THINK)
(POINT TO BE NOTED IS HERE I THINK)
(POINT TO BE NOTED IS HERE I THINK)
(POINT TO BE NOTED IS HERE I THINK)
                                LANDSCAPE: OFF(CURRENTLY SELECTED)
                                                    LANDSCAPE(NOT SELECTED,IN YELLOW)
                                                    LANDSCAPE ROTATED(NOT SELECTED,IN YELLOW)
(POINT TO BE NOTED IS HERE I THINK)
(POINT TO BE NOTED IS HERE I THINK)
                                RENDERING STYLE: PRINTER DEFAULT
                                SAVE FAST REPRINT: OFF
                                BRIGHTNES: PRINTER DEFAULT
                                RGB SOURCE: PRINTER DEFAULT
                                OTHER(GAMMA: PRINTER DEFAULT
                                OTHER(WHITE POINT: PRINTER DEFAULT
                                OTHER(PHOSPHORS: PRINTER DEFAULT
                                CMYK SIMULATION: PRINTER DEFAULT
                                CMYK SIMULATION METHOD: PRINTER DEFAULT
                                PURE BLACK TEXT/GRAPHICS: PRINTER DEFAULT
                                BLACK OVERPRINTER: PRINTER DEFAULT
                                SPOT COLOR MATCHING: PRINTER DEFAULT

               

SO THE WE PUT PAPER INTO THE TRAY ,THERE ARE THREE DIFERENT OPTIONS, CURRENTLY LANDSCAPE IS OFF.
BUT TWO OTHER OPTIONS ARE LANDSCAPE AND LANDSCAPE ROTATED( BUT THESE TWO OPTIONS ARE BEING SHOWED INTO YELLOW,MEANS CONFILCT OR ERROR, THERE IS SOME ERROR)
PLEASE HELP ME
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COMPUTERHIGHWAYAuthor Commented:
IF I TRY TO SET LANDSCAPE OPTOINS : AND TRY TO SELECT VALUE "LANDSCAPE" OR "LANDSCAPE 180" IT SAYS THERE ARE CONFLICTS. SHOULD SYSTEM RESOLVE IT OR YOU'LL RESOLVE IT.
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COMPUTERHIGHWAYAuthor Commented:
I THINK ON EXPERTS EXCHANGE THERE IS SHORTAGE OF EXPERTS
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nobusCommented:
did you uninstall /reinstall the printer yet?
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wyliecoyoteukCommented:
The print controller in the aficio 4106 is a third party device manufactured by EFI, not Ricoh.
It does not communicate directly with the photocopier, it just uses the print engine to print.
Changing the paper sizes on the copier will not tell the print driver that you have done that.
In addition, the 4106 needs the paper sizes and orientation to be set in user tools, the sliders on the tray do not communicate that information.
If you have changed from portrait to landscape, you will have to set in user tools on the copier, and in the print driver.
If you get an add paper message, the printer cannot detect the paper size (or orientation) that you have sent it.

Looking at yor settings, the landscape settings is not applicable.
You have paper size set to a4, it should be set to SEF A4. (this is Short Edge Feed A4)
If you are using windows 2000 or XP, there are 3 places to set the paper sizes.
in device settings, advanced >layout, and in advanced > printing defaults.

Also, I would disable advanced printing options, there are issues with that setting and fierys which slow down printing in some cases..

Just a piece of freindly advice, but:
1.In any internet conversation, typing in capital letters is considered "shouting"- this is bad form.
2. Asking people to email directly is forbidden in the rules of this site. There are very good reasons for this.
3. All of the experts on here are volunteers, they give their free time to help you, they are often in a different timezone to you, and most of them have full-time jobs.
4.Being rude/impatient will not encourage anyone to help you.
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hdhondtCommented:
Sorry, but I've been away for a couple of days.  It seems the printer is told to expect paper short edge first (SEF). Under Device Settings > Form to Tray Assignment, can you select other A4 settings, specifically something like A4 LEF (long edge first) or A4 Landscape?
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hdhondtCommented:
I might add that the biggest problem with capital letters is that they make the text extremely hard to read. Mixed upper/lower case just flows so much easier!
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COMPUTERHIGHWAYAuthor Commented:
Dear wyliecoyoteuk and hdhondt
i'm really thankful to both of you ,you are really cooperating with me.
and i'm extremely sorry for capital letters but really i didn't know about it that it's misbehaving. sorry for that.

yes i've set in user tools from portriat to landscape and it's working fine as copier.
and would you please tell me that why landscape settings is not applicable...?

i had set paper size to SEF A4 now.and i had disabled the advanced options as well as told by you.

after changing the settings it worked but now the final result is as follows.

it prints only first page(from one printing command) and doesn't prints others.
and then it gives message LOAD A4.
when you clear this message and try to print again ,it doesn't works. so you've to restart the machine. and after restarting it again prints only the first page and doesn't prints other pages and gives message LOAD A4.

i think we are near to solution. it will solve my problem
thank you very very much

Best Regards,
Shahzad Maqbool
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hdhondtCommented:
If the printer prints the first page, it must somehow assume it has the correct paper loaded. Then, as it prints, it realises from its sensors that something is wrong with the paper; so it asks for the correct paper to be loaded. This means that either some driver setting is wrong, or one of the sensors (paper path or tray sensors) is misbehaving.

You didn't reply to my question: can you tell the driver that the paper in the tray is A4 LEF?
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wyliecoyoteukCommented:
hdhondt:
The driver has 2 settings, A4 and SEF A4 (the A4 setting assumes portrait)

Shazhad:
No problem, I realised you didin`t know, was just trying to help.
If it is printing the first page only, try checking the page setup in word (or whatever application you are using), and make sure the paper size is applied to the whole document- I`ve seen this in powerpoint, where the user changed the paper size , but only applied the change to the first page.

Additionally, do you have the Fiery spooler utility available? hat might give you some more information.
If you don`t have it, it can be found on the driver cd, or downloaded from here:
http://www.ricoh-support.com/enduser/downloads/downloads.asp?url=http%3A%2F%2Fsupport%2Ericoh%2Ecom%2Fhtml%5Fre%2Fmodel%2Fe%2D300%2F302en%2Ehtm
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wyliecoyoteukCommented:
N.B. the windows 2000 version works for XP too.
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COMPUTERHIGHWAYAuthor Commented:
Thank you very much Wyliecoyoteuk nd Hdhondt
i'm really thankful to both of you guys for helping me.
There is no option named A4 LEF

what should be the page setup in word or anyother application but i didn't change the page setup(i'm talking about when i printed first page as well,means i don't know what was the page setup). and what should be the page setup...?but do we need to change page setup when printing and should it be landscape or portrait.and you said paper size should be applied to whole page. please tell me what settings should i give in paper size(i'd not given it before).

No i don't have the fiery spooler ,yes the link you gave i can download from it and should i install it now.?
the link you gave has the windows xp version as well .
 i didn't get your point "N.B the windows 2000 version works for xp too."

Once again thank you very very much for guiding me.
Best Regards,
Shahzad Maqbool
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COMPUTERHIGHWAYAuthor Commented:
Dear wyliecoyoteuk ,above link gives this page.
which one of these should i download....?


Description Version File size Download
PostScript3 Driver
 Ver.1.0 37 KB HTTP   FTP  
 
Fiery Downloader
 Ver.3.2.040 3,578 KB HTTP   FTP  
 
Fiery Scan
 Ver.1.0 1,174 KB HTTP   FTP  
 
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COMPUTERHIGHWAYAuthor Commented:
Dear wyliecoyoteuk and hdhondt:,
i'm really much more greatful to you for your cooperation.
my printer is now working ,i'm really thankful to you for your cooperation.
Yes i changed the settings in page setup and paper size,i set it to SEF A4.

but problem is that we have 2 printers 1 is fiery and 2nd is Hp and we are running internet cafe. solution is working but we've to change paper size to SEF A4 everytime we've to print . and there are many programms installed on client machines.
sometime clients have to print on black and white(HP) printer and sometime on FIERY(Color) printer. paper size on HP is A4.
so it's nearly impossible to change page setup everytime a customer prints and they are also not so technical that they can print .

what is the solution for this last problem
and i'm realy really thankful to you for your great cooperation.
Best Regards,
Shahzad Maqbool
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wyliecoyoteukCommented:
Well, the first question is:
Why did you have to change to landscape on the colour printer? Was it because of damage to the edge of the drum or the transfer belt?
If so, you can either change the HP to a4 landscape or have the colour printer repaired and set everything back, or install the driver on a PC as a server, share it from there, and control the settings that way.

Unfortunately, there is no short, simple answer to your question.

By the way, the file you want is Fiery Spooler (look at the windows 2000 section, for some reason it is not in the windows XP drivers, but the windows 2000 version is the same.) this is a utility that will let you manage print jobs, and change print settings for jobs already sent to the printer, as the last 10 are stored on the printer`s hard drive.
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COMPUTERHIGHWAYAuthor Commented:
Dear wyliecoyoteuk,

Thank you very very much for helping me and solving my problem but it's really not solved yet 100%. we have internet cafe here.
we have to change it to landscape because when we used to put it into portrait orientation,it used to jam most of the time.
problem is not we've to change HP to a4 landscape . problem is that every applicatoion like MS word, Ms Excel, Adobe photoshop, other all applications when we try to send print from these applications we've to change page setup from A4(by default) to A4 SEF. so once we close any application ,then open this application again, it's default would be A4. so manually changing it from A4 to A4 SEF is impossible becuase normally customers don't know how to do it .
and it's also impossible for us everytime we print change the paper size from page setup.
so can you please guide me in this regard
Thank you very much
Best Regards,
Shahzad maqbool
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wyliecoyoteukCommented:
if it is jamming in portrait mode, there is something wrong with it, or it is being sent landscape print jobs.
often when people send a4 in landscape mode, if the copier thinks it is portrait, it jams. (the copier works out whether a page is jammed becuase it measures the time taken for it to travel through, if you send a4 landscape and it expects portrait, it will jam)
there are other reasons for jamming, but you need an engineer to tell you why.
If you set the page settings in the print driver(in the printer folder) it will be the default for that printer. also, if you load the normal.dot template for word, and save the print settings, they will be the default for word.
Unfortunately, printer settings in applications override print driver settings.
I work on these machines all the time, and the most common problem is user error, especially when using the bypass tray(the bypass has no paper size sensors)
If it jams on portrait copies, it  can be a variety of causes, but if it only jams on portrait prints, it is most certainly user error.
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wyliecoyoteukCommented:
The cheapest way to solve this is to get a good copier/ printer engineer to call.
your arrangements may preclude this, but a direct complaint to Ricoh may help.
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