sound card

I can't play sounds. However, if I use a troubleshooting tool provided by Dell, it tells me the card is fine. In fact, it makes noise!
Windows ME
Voyetra Turtle Beach 64 Voice Montego II, v. 1.0, A01 Sound Card

In my device manager, there is an entry under "other devices", called PCI Multimedia Audio Device.
If I go to sounds and multimedia properties and click on one of the wav files, I get the error message:
Windows cannot play the C:\windows\media\cord.wav file. The file may be damaged or may use an unrecognized compression format. To resolve this problem, replace the file or use Add/REmove programs in control panel to install audio compression.

Help me please
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Apparently your sound card´s drivers have become corrupted or have been deleted.

What you need to do is go to device manager, select from "other devices" the sound card device, and then click on reinstall driver.

With luck, windows will find it on its own.  If not, then try browsing to a location on your hdd where it is probable that windows will find them.  Maybe something like c:dell or c:drivers, etc.

If not, then you can go to dell´s site, and look for your specific model support and drivers page.  There you will find an executable.  Download and install.  

Also, try checking if there is a conflict or problem between  your sound card and other device.  Did you install something recently? hardware or software?
Have you tried uninstalling and reinstalling the driver?

Did your computer come with Windows ME, or did you upgrade it to that?
Because I found this:

!!! WARNING !!!
This driver is intended for use ONLY on the Turtle Beach Montego-II sound
card in Windows 95/98 or Windows NT. Use of these drivers on any other
sound card or operating system may cause undesirable results.
The Dell P/N of the TBM-II card is: 5931D

These drivers are NOT compatible with Windows Millennium, 2000, or XP.
There is NO known source of drivers for this sound card if you have one
of these operating systems.
However, each of these operating systems has limited "native" support for
the A3D chipset and will provide system sound, but the Turtle Beach sound
rack application will not function.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
wdfore03Author Commented:
Tosh9iii - That's the same stuff I found too! However, since my client switched over to ME, I was compelled to try the drivers anyway. Well, they worked! Thanks to both of you. Appearently, I didn't ask the question of my client in a straight forward way when I asked if this was the original OS on the system.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.