[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


sound card

Posted on 2004-11-03
Medium Priority
Last Modified: 2012-06-22
I can't play sounds. However, if I use a troubleshooting tool provided by Dell, it tells me the card is fine. In fact, it makes noise!
Windows ME
Voyetra Turtle Beach 64 Voice Montego II, v. 1.0, A01 Sound Card

In my device manager, there is an entry under "other devices", called PCI Multimedia Audio Device.
If I go to sounds and multimedia properties and click on one of the wav files, I get the error message:
Windows cannot play the C:\windows\media\cord.wav file. The file may be damaged or may use an unrecognized compression format. To resolve this problem, replace the file or use Add/REmove programs in control panel to install audio compression.

Help me please
Question by:wdfore03

Expert Comment

ID: 12488347
Apparently your sound card´s drivers have become corrupted or have been deleted.

What you need to do is go to device manager, select from "other devices" the sound card device, and then click on reinstall driver.

With luck, windows will find it on its own.  If not, then try browsing to a location on your hdd where it is probable that windows will find them.  Maybe something like c:dell or c:drivers, etc.

If not, then you can go to dell´s site, and look for your specific model support and drivers page.  There you will find an executable.  Download and install.  

Also, try checking if there is a conflict or problem between  your sound card and other device.  Did you install something recently? hardware or software?

Accepted Solution

tosh9iii earned 1500 total points
ID: 12488355
Have you tried uninstalling and reinstalling the driver?

Did your computer come with Windows ME, or did you upgrade it to that?
Because I found this:

!!! WARNING !!!
This driver is intended for use ONLY on the Turtle Beach Montego-II sound
card in Windows 95/98 or Windows NT. Use of these drivers on any other
sound card or operating system may cause undesirable results.
The Dell P/N of the TBM-II card is: 5931D

These drivers are NOT compatible with Windows Millennium, 2000, or XP.
There is NO known source of drivers for this sound card if you have one
of these operating systems.
However, each of these operating systems has limited "native" support for
the A3D chipset and will provide system sound, but the Turtle Beach sound
rack application will not function.


Author Comment

ID: 12488423
Tosh9iii - That's the same stuff I found too! However, since my client switched over to ME, I was compelled to try the drivers anyway. Well, they worked! Thanks to both of you. Appearently, I didn't ask the question of my client in a straight forward way when I asked if this was the original OS on the system.

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Firmin
The 5 R's 1. Repair 2. Restore 3. Reinstall 4. Remote admin 5. Run away OK so I'm not the most skilled engineer around but I definitely have an abundance of experience: electronic repairs since I was 13 and PC and computer hardware repair…
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

873 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question