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pop3.norton.antivirus as Incoming mail in Outlook Express

I use Outlook Express V.6 and use Norton Anti Virus for scanning my incoming mail.  I was using NAV 2001 and replaced it with NAV 2004.  When I open Outlook Express now, I get the error message "The host 'pop3.norton.antivirus' could not be found. Please verify that you have entered the server name correctly. Account: 'earthlink.net', Server: 'pop3.norton.antivirus', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D"  When I turn off email protection of NAV and change incoming mail to mail.earthlink.net, I can receive my email.  But the messages are not scanned by NAV.  What can I do?  Any help?
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morikuni
Asked:
morikuni
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1 Solution
 
sunray_2003Commented:
Are you saying that the Antivirus automatically changes the incoming mail server to
pop3.norton.antivirus'  
from
mail.earthlink.net ?

Do you know if Norton 2004 is compatible with OE 6 ?

When you removed Norton 2001 , did you run the removal utility to completely remove it from registry

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mrwebdevCommented:
Remove your email account from Outlook Express, restart your PC, then setup your email address again!

Should clear it up for you!


Good Luck!
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morikuniAuthor Commented:
sunray:
1. I have to change my incoming mail server to pop3.norton.antivirus to have NAV to scan my incoming mail which I like to do.  
2. I assume Norton 2004 is compatible with OE 6 since 2001 was compatible. They both are the latest.
3. I removed Norton 2001 by using uninstall program which came with Norton 2001.

mrwebdev:
Do you mean to go to Tools>Accounts>Mail>Acount and Remove account on OE and restart my PC?
You said to setup my email address again, but do you mean to setup my email account again same as what is setup now?  

Thanks for your help!


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sunray_2003Commented:
not sure why you have to change the incoming mail server to scan emails. can you not just ask norton 2004 to scan emails in OE..

i know I can use mcafee to scan emails in Outlook and for that i donot have to do anything to incoming mail server

check the configuration for norton 2004 as they might have changed something regarding scanning emails
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morikuniAuthor Commented:
I have to set Server information on mail account of OE. My incoming mail server is a POP3 server.  Incoming mail (POP3): pop3.norton.antivirus;  Outgoing mail (SMTP): mail.earthlink.net
This was/is how they were/are set up.  By the way Norton 2004 and OE 6 are compatible.
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sunray_2003Commented:
morikuni,

instead of pop3.norton.antivirus , what happens if you give this
127.0.0.1 .

can you check email that way
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sunray_2003Commented:
This is the page that you should look into
http://www.symantec.com/techsupp/nav/nav_2004_info_solve_error.html

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mrwebdevCommented:
Morikuni

Yes, that seems to clear things up, once you remove the email account, close outlook express, restart your PC and add it back to outlook express it should work. It's worth a shot, let me know!

Thanks,


Good Luck!
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morikuniAuthor Commented:
sunray:
127.0.0.1 does not work.  Symantec site does not seem to help me.

mrwebdev:
I removed the email account and followed your instruction, but it did not work.

If I turn off email protection of NAV 2004, and set incoming mail as "mail.earthlink.net" on the mail account of OE 6, I can receive my email.  But I like the NAV 2004 to scan all of my incoming mail.  When I had NAV 2001 on my pc, the incoming mail account was set as "pop3.norton.antivirus" on OE.

Maybe there is a different way of setting up my mail account to scan my incoming mail by Norton Antivirus 2004 which may work differently from NAV 2001.  I don't know what.  Thanks for your suggestions!  Some more?
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sunray_2003Commented:
Tell you what..

check this

http://www.computergripes.com/nortonantivirus2004.html

check under assorted gripes
Email scanning: NAV 2004 can scan email messages for viruses, but it does not support the IMAP email protocol, AOL email, POP3 email when using SSL, Hotmail, Yahoo or any other web-based email system and Lotus Notes.

Now what you can do is to scan the DBX files in OE . OE stores emails in DBX files and you can get hold of those files going here
open OE
go to tools > options > maintainence > store folder
check the path. close OE and navigate to that path ( if it is under local settings folder,make sure to search under hidden files and folders as local settings is an hidden folder)

Scan those DBX files by norton
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morikuniAuthor Commented:
sunray:
Sorry, but I will try this tomorrow and get back to you for sure.  Thanks!
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RanjeetRainCommented:
Is your copy of NAV 2004 legal? If your copy of NAV is not registered, you may face such problems. Register your copy with Symantec to use the feature.
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morikuniAuthor Commented:
RanjeetRain:
Yes it is legal and Iregistered it, also.
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RanjeetRainCommented:
Basically you are unable to establish the connection. What I can suggest you is -- turn off the scanning of email temporarily and check. Set your pop settings back to earthlink and verify teh result. If you can use it after disabling NAV, that will mean its a configuration issue and we will adress that. Pls do this check and let us know what happened.
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morikuniAuthor Commented:
sunray:  I know where DBX file is, but when should I scan the file?  It does not seem practical.

RanjeetRain:  As I said, maybe not, if I turn off Email scan of NAV 2004 and set incoming mail server as mail.earthlink.net, I can receive my email.  But I am afraid that my emails are not virus scanned this way.  So as you say, it maybe the configuration issue.  What I cannot understand is why NAV 2004 does not work as 2001 did. If 2004 works differently, what is the configuration for 2004 to scan incoming mail.  Thanks!
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sunray_2003Commented:
Well you should be able to ask norton to scan those files at regular intervals.. Can you not do that ?

As far as I have seen , turning off the emial scanning feature in Norton or any anti-virus has solved this kind of issue.

not sure if your OE is fully updated or not ?

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morikuniAuthor Commented:
sunray: How can I have NAV scan DBX files autmatically everytime my email comes in?  I don't think it's practical.  My OE 6 is fully updated.
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mrwebdevCommented:
Just currious if you tried to remove your email account from Outlook Express, restarted PC and opened up Outlook Express and added your email back, and checked it yet! Seems trivial but I assure you it has worked many many times for my clients.

Hope it works!

Good Luck


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sunray_2003Commented:
How can I have NAV scan DBX files autmatically everytime my email comes in?

not practical , correct..

let me check what other configurations needs to be done
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mrwebdevCommented:
Disregard my last comment...

Good Luck, I feel for you!

Hope you get your situation solved soon!
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sunray_2003Commented:
it is sad to see even MS asking to disable email scanning
http://support.microsoft.com/default.aspx?scid=kb;en-us;309676

but the catch is they have not mentioned about 2004
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mrwebdevCommented:
I have switched to Thunderbird and Firefox, so far it's been nice!

The Firefox icons look like little Tomatoes down there in the taskbar. color and all...
ok im done..  

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morikuniAuthor Commented:
sunray:  My first purpose of haveing NAV on my PC is to scan incoming emails, so If NAV 2004 cannot scan incoming mail on OE6, although NAV 2001 did fine, I am lost.

mrwebdev:  I just bought this box of NAV 2004 to replace NAV 2001.  Maybe I should go back to NAV 2001.

Thank you, guys, for helping me on this problem.  I wrote to Symantec Authorized Techinical Support on this problem yesterday.  They are supporsed to get back to me within the next 4-5 business days.  If I hear from them, I will post their reply.  Meanwhile if you can come up with something, let me know.  Thanks!
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mrwebdevCommented:
Last resort:
This is lengthy but it works!

First remove and double check the removal of NAV!

Automatic & Manual Instructions Included:

NAV 2001 - Step 1
http://service1.symantec.com/SUPPORT/sunset-c2001kb.nsf/dad14417f22aca1b85256ee60052db7f/1786794f30b2374385256edd00464e82?OpenDocument&src=bar_sch_nam

NAV 2004 - Step 2
http://service1.symantec.com/SUPPORT/sunset-c2001kb.nsf/dad14417f22aca1b85256ee60052db7f/1786794f30b2374385256edd00464e82?OpenDocument&src=bar_sch_nam
Then restart and re-install NAV 2004!
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morikuniAuthor Commented:
mrwebdev:
URLs for the Step 1 and Step 2 seem to be the same.  Anyway for NAV 2001 - Step 1, I already uninstalled NAV 2001 before I installed NAV 2004.  There is no NAV 2001 in my pc.  

Do you want me to uninstall NAV 2004, double check the removal of NAV 2004, restart and re-install NAV 2004?
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morikuniAuthor Commented:
This problem arose when I upgraded my Norton Antivirus from v2001 to v2004.  It turns out that you need to reconfigure your firewall when upgrading.  I'm using Zone Alarm Pro.  When I gave access (green check mark) to Common Client User Session (Application:  Trusted, Internet), everything worked OK.  Here is a link to the Symantec web site that tells you how to configure your firewall:

http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/dd63e4413b53d2d388256d88006ae2f2?OpenDocument&prod=Norton%20AntiVirus&ver=2004%20for%20Windows%202000/Me/98/XP&src=sg&pcode=nav&svy=&csm=no

Thanks for all of your suggestions.
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sunray_2003Commented:
Thanks for sharing the suggestion that helped you solve the issue..

Cool..

SR
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mrwebdevCommented:
Ahaaa... Awesome!

Glad to see your fixed up....  I was way over there------------------------------------------------------------------->
<-------------------and over there on this one!


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moduloCommented:
PAQed with points refunded (500)

modulo
Community Support Moderator
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