Macro's Suddenly disabled

I have a user on Outlook 2003 that doesn't remember what they did, but somehow managed to disable access to macros.  In fact I can't event get into any of the macro menu items.  They are not greyed out they just don't do anything.  I have tried to create a new profile but that did not help.  They remember receiving an error that said how to reenable them buy the user doesn't remember the message.  Help.
Thanks,
-Ron
rkanterAsked:
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sunray_2003Commented:
Hi rkanter,

may be you can try this to digitally sign your project

http://support.microsoft.com/kb/q217221/

is outlook fully updated ?

So you are saying that if you go to tools > macros > security
all the levels are disabled ?

SR..
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rkanterAuthor Commented:
Office 2003 is at SP1 plus a couple of post fixes.  If I go to Tools->Macro->Macros, nothing happens.  The same if I go to security or Visual Basic Editior(they still working in Word and Excel).  The user remembers getting an error that instructed him to disable macros but he doesn't remember the message about restoring access.
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sunray_2003Commented:
rkanter,

what OS is this

can you try doing a system restore if it is XP or ME ?
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rkanterAuthor Commented:
It is XP.  I would prefer working withing the Outlook.  Besides the backup of the registry is pretty old.
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sunray_2003Commented:
rkanter,

just do a system restore to  a day prior to when this issue started.
can you do that
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rkanterAuthor Commented:
A resore from what?  We don't backup workstations.
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sunray_2003Commented:
rkanter,

are you aware of system restore

HOW TO: Restore the Operating System to a Previous State in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;306084 

HOW TO: Start the System Restore Tool from a Command Prompt in Windows XP
http://support.microsoft.com/?kbid=304449

HOW TO: Start Your Computer by Using the Last Known Good Configuration Feature in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;307852&sd=tech
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rkanterAuthor Commented:
I have done system restores on server - not on workstations.  That said the system restore seemed to work, but it would have been nice to know what the problem was.  
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sunray_2003Commented:
i am not sure why that might happen and even if i can find there could be other reasons.
this is the problem if you are not really sure what you have done and thank god MS has created something like
System restore. very very handy tool ..

again there could be many reasons but that cannot be proved or said for sure until we know what was done at the first place
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