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Veritas Expert Needed: Advanced Open file VS Exchange Agent

I am using veritas backup exec 9.1 which is installed on my sql 2000 server and is backing up both sql and exchange. exchange in on another server running exchange 2003. i have both agents for sql and exchange installed on there corresponding servers. ok now for the question, i was told by veritas techs not to use the advanced open file option while using the exchange agent, but now not using the open file everytime i backup it tells me that it backed up with exceptions. Can I use the open file agent? while I was using the open file agent it never gave me that alert that it completed with exceptions.

Any help is appreciated
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This article is relevant to your problem:
 
http://seer.support.veritas.com/docs/263784.htm