cant logon to internet banking - popups being unintentionally blocked

My customer is trying to logon to Business Internet Banking at by pressing the logon button in the centre of the page. This button should launch a logon window (works on my PC) but nothing happens on his computer.

A quick test at shows that somehow popups are being blocked on his computer but he does not have popup killer software or google toolbar or xp installed!?
I have checked that active scripting is enabled and tried adding the web site to the trusted zone.
Any ideas?

BTW The internet appears to be very slow on his machine compared to other machines on the same network. I don't know if this is a clue.
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LucFEMEA Server EngineerCommented:
Hi Caltor,

First of all, try to hold the "CTRL" key while clicking the logon button.
Second, as you say it's slow, have you checked for ad/spyware yet?



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Also on XP SP2 a pop up blocker IS installed in Internet Explorer.
Hello Caltor =)

>> but nothing happens on his computer.
You mean nothing happens,,,, and not that it opens a page and something blocks it immediately, right ??

So are u sure that in tools>internet options>Security u have enabled Java ??
and How abt restoring the Default Level for Interent Zone in Security section,. and Restoring the Default Options in Advanced section of internet options ??
Have you downloaded the latest version of Java Runtime?  What version of IE are they runnning, and is it updated?
CaltorAuthor Commented:
Customer has decided to leave this until we are next there. I will give the points out to the best suggestions.
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Windows 2000

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