cant logon to internet banking - popups being unintentionally blocked

My customer is trying to logon to Business Internet Banking at http://www.ukbusiness.hsbc.com by pressing the logon button in the centre of the page. This button should launch a logon window (works on my PC) but nothing happens on his computer.

A quick test at http://www.popuptest.com shows that somehow popups are being blocked on his computer but he does not have popup killer software or google toolbar or xp installed!?
I have checked that active scripting is enabled and tried adding the web site to the trusted zone.
Any ideas?

BTW The internet appears to be very slow on his machine compared to other machines on the same network. I don't know if this is a clue.
LVL 3
CaltorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

LucFEMEA Server EngineerCommented:
Hi Caltor,

First of all, try to hold the "CTRL" key while clicking the logon button.
Second, as you say it's slow, have you checked for ad/spyware yet?
http:Q_20975384.html

Greetings,

LucF
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
glenn_1984Commented:
Also on XP SP2 a pop up blocker IS installed in Internet Explorer.
0
SheharyaarSaahilCommented:
Hello Caltor =)

>> but nothing happens on his computer.
You mean nothing happens,,,, and not that it opens a page and something blocks it immediately, right ??

So are u sure that in tools>internet options>Security u have enabled Java ??
and How abt restoring the Default Level for Interent Zone in Security section,. and Restoring the Default Options in Advanced section of internet options ??
0
MattuuggiCommented:
Have you downloaded the latest version of Java Runtime?  What version of IE are they runnning, and is it updated?
0
CaltorAuthor Commented:
Customer has decided to leave this until we are next there. I will give the points out to the best suggestions.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 2000

From novice to tech pro — start learning today.