cant logon to internet banking - popups being unintentionally blocked
My customer is trying to logon to Business Internet Banking at http://www.ukbusiness.hsbc.com by pressing the logon button in the centre of the page. This button should launch a logon window (works on my PC) but nothing happens on his computer.
A quick test at http://www.popuptest.com shows that somehow popups are being blocked on his computer but he does not have popup killer software or google toolbar or xp installed!?
I have checked that active scripting is enabled and tried adding the web site to the trusted zone.
Any ideas?
BTW The internet appears to be very slow on his machine compared to other machines on the same network. I don't know if this is a clue.
A quick test at http://www.popuptest.com shows that somehow popups are being blocked on his computer but he does not have popup killer software or google toolbar or xp installed!?
I have checked that active scripting is enabled and tried adding the web site to the trusted zone.
Any ideas?
BTW The internet appears to be very slow on his machine compared to other machines on the same network. I don't know if this is a clue.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Glenn Abelson
Also on XP SP2 a pop up blocker IS installed in Internet Explorer.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Customer has decided to leave this until we are next there. I will give the points out to the best suggestions.