Office 2000 fails to install on Terminal Server 2000 using Resource Kit

Posted on 2004-11-04
Last Modified: 2008-02-01
Ok I have followed the directions on MS website. I have tried 100 combinations (not kidding)

Here is my last attempt log file.

=== Logging started: 11/4/2004  12:36:33 ===
Action start 12:36:33: INSTALL.
Action start 12:36:33: CheckOSandSPAction.
Action ended 12:36:34: CheckOSandSPAction. Return value 1.
Action start 12:36:34: IEDetect.
Action ended 12:36:34: IEDetect. Return value 1.
Action start 12:36:34: CheckOPPInstalled.
Action ended 12:36:34: CheckOPPInstalled. Return value 1.
Action start 12:36:34: IsArabicOSAction.
Action ended 12:36:34: IsArabicOSAction. Return value 1.
Action start 12:36:34: IsBiDiOSAction.
Action ended 12:36:34: IsBiDiOSAction. Return value 1.
Action start 12:36:34: SETUISequenceRun.
Action ended 12:36:34: SETUISequenceRun. Return value 1.
Action start 12:36:34: LaunchConditions.
Info 2898. Tahoma8, Tahoma, 1
Some default settings in Microsoft Office 2000 setup do not work properly on a Windows Terminal Server. To install Office on Terminal Server, you must use the instructions and tools available in your Office 2000 Resource Kit or at
MSI (c) (D0:84):
Action ended 12:36:36: LaunchConditions. Return value 3.
Action start 12:36:36: FatalError.
DEBUG: Error 2836:  The control Restore on the dialog FatalError can not take focus
Internal Error 2836: Please contact product support for assistance.
Action 12:36:36: FatalError. Dialog created
Action ended 12:36:37: FatalError. Return value 2.
Action ended 12:36:37: INSTALL. Return value 3.
=== Logging stopped: 11/4/2004  12:36:37 ===
MSI (c) (D0:84): Product: Microsoft Office 2000 SR-1 Small Business -- Installation operation failed.

Here is the command I used
setup.exe TRANSFORMS="C:\TS.MST" /l C:\off2kinst.txt

I also tried
F:\setup.exe TRANSFORMS="C:\TS.MST" /l C:\off2kinst.txt

I have tried without the log switching.
I have also used the "change user /install" to verify it is in install mode
I have redownload the tools and have tried the default dir as well as placing it on the c:\
I have coppied cd1 to my hard drive and tried

"c:\program files\office\cd1\setup.exe" TRANSFORMS="C:\TS.MST"

I am ready to pull out my hair here and trust me I dont have it to spare.
Question by:briski00
    LVL 95

    Expert Comment

    by:Lee W, MVP
    Can you uninstall Terminal Services, then install Office, then reinstall Terminal Services?
    LVL 82

    Expert Comment

    Do NOT uninstall Terminal Services.
    Have a look here:

    OFF2000: How to Install Office 2000 on Windows 2000 Terminal Server

    Setup Fails When Installing Office 2000 on a Windows Terminal Server

    Author Comment


    I followed those steps exactly and that is why I posted here.
    LVL 95

    Expert Comment

    by:Lee W, MVP
    And that is why I said to uninstall Terminal Services - because the references to the Transforms files.
    LVL 82

    Expert Comment

    to use Office on a Terminal Server, Terminal Services have to be running during installation. In addition, removing Terminal Services when other applications are already published is likely to screw up those installations as well.

    try to install from an network installation point.
    Create the administrative installation point, install the updates to it, then install from there. For some reason, it won't accept/recognize the transforms file.
    In addition, you can try to install it calling the installer directly; the syntax should be something like this:
    msiexec /i S:\ome\Path\office.msi transforms="S:\ome\transform.mst"

    How to deploy Office 2000 over a network

    Office Updates
    LVL 95

    Expert Comment

    by:Lee W, MVP
    oBdA - that's not my experience.  I haven't used Terminal Services THAT much for client use, but I've not seen any problems that I can recall or attribute to doing things that way.  MOST applications aren't TS Aware.
    LVL 20

    Accepted Solution

    Ok feel free to shout, throw heavy things at me etc - at worst I get to learn something myself - But I thought you needed to use the specific transform for terminal services - TermSrvr.mst - now maybe in your post you're using shorthand for that specific transform but you've put "C:\TS.MST" - I needed to ask, if only for me..............
    Installing Office 2000 in a Windows Terminal Server Environment

    oBdA - By all means share your expertise as we all value it - but please, just for once be nice, be constructive, be polite or say nothing.........because you really wind the rest of us up with your apparent desire to publicly undermine our suggestions - there are ways that are more respectful (sorry guys I needed to say that :))

    Deb :))
    LVL 82

    Assisted Solution

    I have absolutely no "desire to publicly undermine your suggestions" (whoever "you" might be). If this were the case (and if I had the time), you'd find me all over the place. What I do, though, is step in when suggested solutions are wrong or even harmful.
    In this case, uninstalling terminal services can be harmful; at least as long as this recommended without any further knowledge about the software that's published on the machine.
    In addition, installing terminal services *after* installing Office will get you nowhere (see KB article below).
    And "feel free to shout, throw heavy things at me etc", but I wouldn't call that "undermining suggestions" or "destructive".

    Cannot use Office 2000 after you turn on Terminal Services

    As for installing Office on a Terminal Server: You can use your own customized transforms file as well; you just have to use a transforms file. The main thing to consider is that you obviously should not leave any components on "install at first use"; it's either "Install" or "Not available".
    LVL 20

    Expert Comment

    OBDA - I think that maybe you missed my point but anyway, have a nice day :))

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