Calendar labels change

I'm trying to help another user with a problem using Outlook 2003 SP1.  He likes to use the labels within the Outlook Calendar.  He edits the labels with his own descriptions.  He claims that descriptions do not stick -- the lables go back to their defaults.  He has indicated that a few of the label changes have not changed, but most of them have changed back to the default.  I've not been able to duplicate or see a pattern in how the labels change back to the default.  Any ideas on what to look for?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I guess yet another weird problem or an unknown function in OL 2003.

Did it start suddenly or it has been there since OL 2003 was setup and labels were created ?

Has he added any new add-ins in outlook that might cause this to happen ?

has the outlook PST file being repaired to see if that solves the issue.

Is there any other issue associated in calendar or in outlook ?
bendrinkingAuthor Commented:
He has a new Dell laptop, about 2 - 3 months old, and he thinks the problem has been there since receiving the new unit.  Only add-in is active sync.

Running Outlook against an Exchange 2003 server, so no PST file.

Not aware of any other issue associated with Calendar or Outlook.
did this start happening once the outlook profile has been created or even before that ?

Do other users connected to the same exchange server having the issues ?

have you created a new outlook profile and check how it would behave in that ?

have you recreated the exchange profile for this user and checked ?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
I have the exact same problem - what was the solution?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.