michel_benoliel
asked on
when opening windows explorer I get the error "Process has already exited" ...restart . Can't start Internet explorer as well
Problems:
I'm running W2K professional SP4
1. When starting Windows explorer I get an error message "Process has alaready exited" , my desktop is refershed but win explorer won;t start.
2. When starting Internet explorer - the Microsoft error report will pop up and IE won't start.
3. Can't start control panel as well.
I did the following which did not help
- I run Norton Anti virus with a full scan and the system came up clean
- I run spybot and cleaned everything
- I reinstalled W2K SP4
- I removed and reinstalled IE6 SP1
In the Norton AV history I canb see that hacktool.proxy and MHTMLRedir.exploit were detected and removed
I'm running W2K professional SP4
1. When starting Windows explorer I get an error message "Process has alaready exited" , my desktop is refershed but win explorer won;t start.
2. When starting Internet explorer - the Microsoft error report will pop up and IE won't start.
3. Can't start control panel as well.
I did the following which did not help
- I run Norton Anti virus with a full scan and the system came up clean
- I run spybot and cleaned everything
- I reinstalled W2K SP4
- I removed and reinstalled IE6 SP1
In the Norton AV history I canb see that hacktool.proxy and MHTMLRedir.exploit were detected and removed
ASKER
I did run a Norton Live Update before running the virus scan.
By the way when running in safe mode everything works fine
By the way when running in safe mode everything works fine
Hello michel_benoliel =)
>> By the way when running in safe mode everything works fine
Try getting msconfig for Win2000 from here >> http://www.perfectdrivers.com/howto/msconfig.html
And then do this, Goto Start>Run>msconfig>Startup
now goto Services section, and tick Hide Microsoft Services
and now untick all those third party services
restart and now check if the same problem ??
if NO then u can re-enable each application\service at a time to trace out the culprit one !!
>> By the way when running in safe mode everything works fine
Try getting msconfig for Win2000 from here >> http://www.perfectdrivers.com/howto/msconfig.html
And then do this, Goto Start>Run>msconfig>Startup
now goto Services section, and tick Hide Microsoft Services
and now untick all those third party services
restart and now check if the same problem ??
if NO then u can re-enable each application\service at a time to trace out the culprit one !!
ASKER CERTIFIED SOLUTION
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Ok just to add to the above please check for processes running in normal mode...
on average you shoudl have 25 processes running on startup...
Try an online scan @ http:\\housecall.trendmicro.com..
I dont recommend norton I use this www.free-av.com..
Try it its free...
Also run regedit..
IT IS DANGEROUS TO USE THE REGISTRY EDITOR ALWAYS MAKE A BACKUP 1st....
Go to HKEY_LOCAL_MACHINE\Softwar
Check agian at HKEY_LOCAL_USER\Software\M
Good luck
on average you shoudl have 25 processes running on startup...
Try an online scan @ http:\\housecall.trendmicro.com..
I dont recommend norton I use this www.free-av.com..
Try it its free...
Also run regedit..
IT IS DANGEROUS TO USE THE REGISTRY EDITOR ALWAYS MAKE A BACKUP 1st....
Go to HKEY_LOCAL_MACHINE\Softwar
Check agian at HKEY_LOCAL_USER\Software\M
Good luck
Plz apply current updates from the microsoft you still have vunrebilities within IE..
Have you updated your Norton Definitions?
Cheers!