Outlook 2000 Client replies to email recieved from outside of company, adds internal cc:, sends - but external originator does not recieve email - yet internal cc: does.

Posted on 2004-11-04
Last Modified: 2010-04-08
Client is running Outlook 2000 w/ Exchange 5.5.  Client recieves an email from outside the company.  After reading the email, client clicks on Reply and adds an internal email address from GAL to the cc: field.  Types a body of text and clicks on Send.

No Exchange Sys Admin email is sent back to client indicating that there were any delivery issues.  Sent email is shown in the Sent items folder.  Problem is that the external recepient never recieves it YET the internal recpient does.

What is interesting is that when looking in the Sent Items folder, with the normal details view (which includes, To, Subject, Sent, Attachement, etc) their is no name\smtp address shown in the To column - it is completely blank although you see the subject, sent time, etc.  When you dbl-click on the email to view from the Sent Items, the header only shows:

From: (sender experiencing problem)
Sent:  (the date)
Cc:  (Internal recepient)
Subject: (could be anything)

The To: field is completely missing.

This problem unfortunalty is somewhat intermitent and usually the internal Sender (or Replier?) dosn't even notice that there was a problem until its brought to their attention.

Any help is of course greatly appreciated!!

Question by:cwmediaworks
    LVL 49

    Accepted Solution

    Does this situation happens only when an email is being replied or in other words can the sender who is having issues just send a fresh email to external email address ?

    Does it happen only for certain users or only one user ?

    Is your outlook fully updated ?

    Looks more to me the issue is in the exchange server..

    Author Comment

    First off my aplogies for not responding sooner - its been a little insane in my part of the world.

    To answer your questions...

    1. Yes it only happens on a Reply - a clean new email sent to the same contact works just fine.
    2. This happens to just a few within a department.
    3. Outlook is fully updated.

    Maybe I can track the mail message from the Exchange server - see what that brings up.

    Author Comment

    Please close thread and award sunray 2003 - 500 points.


    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Email signatures have numerous marketing benefits. Here are 8 top reasons to turn your email signature into a marketing channel.
    Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now