MrHewin
asked on
NTOSKRNL.EXE - regular crashing to bluescreen
I have recently reinstalled Win 2k Pro, now I am getting regular bluescreens with the following error:
*** STOP : 0x0000000A (0x00000000, 0x00000002, 0x00000001, 0x804472BB) address 804472BB base at 80400000, datestamp 40d1d183 ntoskrnl.exe
I can't see a pattern for when this is happening but its happening quite frequently, sometimes as soon as the machine boots. I have seen some information on ntoskrnl.exe but none of it was much use. This is driving me mad, since I can't use my machine constructively when it keeps dying!
Thanks in advance
Dan
*** STOP : 0x0000000A (0x00000000, 0x00000002, 0x00000001, 0x804472BB) address 804472BB base at 80400000, datestamp 40d1d183 ntoskrnl.exe
I can't see a pattern for when this is happening but its happening quite frequently, sometimes as soon as the machine boots. I have seen some information on ntoskrnl.exe but none of it was much use. This is driving me mad, since I can't use my machine constructively when it keeps dying!
Thanks in advance
Dan
Did you install a new device recently?
Stop error 0x0000000A (Stop 0x0A) indicates that there was an attempt in kernel mode to touch pageable memory at too high a process internal request level (IRQL). Typically, this error occurs when a driver uses an incorrect memory address. Other possible causes of this error are an incompatible device driver, a general hardware problem, and incompatible software.
Check out MS's advice @ http://support.microsoft.com/default.aspx?scid=kb;en-us;314063
Check out MS's advice @ http://support.microsoft.com/default.aspx?scid=kb;en-us;314063
Bugcheck code A is very hard to find out the root cause. 20% is related to hardware (such as faulty RAM, cahce memory at mother board and cache memory at CPU), 80% is software. For your case, the data address is 0 which violates windows low memory protection access. I believe that it is a software error at one of your device driver
The bugcheck code A is usually caused by the faulty display card driver. It is extremely helpful if I can have your hardware
comfiguration. Open System Information (MSINFO32.EXE) and navigate to Hardware Resources > IRQs. Click anywhere in the right pane. Press CTRL-A and then CTRL-C. Copy that data to the clipboard. Paste that data in a reply here.
It would be great if you can attach two minidumps at any web space and I can download the minidump for further investigation.
From the minudmp, I can find out what is patch level and installed software which is very useful to diagnostic your problem.
Hope it can help you.
cpc2004
The bugcheck code A is usually caused by the faulty display card driver. It is extremely helpful if I can have your hardware
comfiguration. Open System Information (MSINFO32.EXE) and navigate to Hardware Resources > IRQs. Click anywhere in the right pane. Press CTRL-A and then CTRL-C. Copy that data to the clipboard. Paste that data in a reply here.
It would be great if you can attach two minidumps at any web space and I can download the minidump for further investigation.
From the minudmp, I can find out what is patch level and installed software which is very useful to diagnostic your problem.
Hope it can help you.
cpc2004
ASKER
cpc2004 - thanks for an articulate responce!
I have reinstalled windows, and the BSoD have stopped occuring. However I have a random problem with my PC which I have been trying to rectify for some time now. I believe this could be connected to the BSoD problem. My PC randomly reboots - the screen goes black then boots from BIOS again. It seems to occur everytime I'm burning a CD/DVD (which is making me alot of coasters!) and at various other times too (although I'm yet to work out a pattern). Is this connected to the BSoD problem, and what should I do to sort this problem out. I'm struggling to get anything done using my PC at the moment :(
I have put in a new PSU so its definately not that.
Thanks
Dan
I have reinstalled windows, and the BSoD have stopped occuring. However I have a random problem with my PC which I have been trying to rectify for some time now. I believe this could be connected to the BSoD problem. My PC randomly reboots - the screen goes black then boots from BIOS again. It seems to occur everytime I'm burning a CD/DVD (which is making me alot of coasters!) and at various other times too (although I'm yet to work out a pattern). Is this connected to the BSoD problem, and what should I do to sort this problem out. I'm struggling to get anything done using my PC at the moment :(
I have put in a new PSU so its definately not that.
Thanks
Dan
Check system event log and look for record 1001 (sysdump record). Copy the content and paste back here. They will have the bugcheck code and the parameter list which are useful to diagnostic the problem. What CD/DVD burning software that you are using? The old version Esay CD/DVD Creator has a known BSOD problem.
Hope it can help you.
Hope it can help you.
I overlook that it is black screen and not a blue screen. Usually blank screen is hardware error such as inadequate power, faulty RAM or mother board.
What is the capcity of your new PSU? You can use the following utility to estimate your PSU has sufficient electrical capacity http://www.jscustompcs.com/power_supply/
What is the capcity of your new PSU? You can use the following utility to estimate your PSU has sufficient electrical capacity http://www.jscustompcs.com/power_supply/
Sometimes windows will reboot after a stop error and not show the blue screen. On XP you can disable this "feature" so that windows display's the blue screen. I dont have access to a 2k box right now but on XP you can right click My computer and select properites then goto the advanced tab and select Settings under Startup and Recovery. There is a checkbox for auto reboot so uncheck that and you should get shown the bsod.
If this option is not avaiable in 2k then cpc2004 is probably right about the hardware error. Sometimes with a "hard error" windows will simply die to keep the error for damaging your computer. If you supect the cdrw then unintall it and run for a few days and see if you are still having problems.
HTH
Trey
If this option is not avaiable in 2k then cpc2004 is probably right about the hardware error. Sometimes with a "hard error" windows will simply die to keep the error for damaging your computer. If you supect the cdrw then unintall it and run for a few days and see if you are still having problems.
HTH
Trey
ASKER
I had this problem before I replaced the PSU - Its now a 400W so I don't think its inadequate power supply. I have also replaced the DVDRW recently and I'm positive this problem was occuring before this also.
I have found the autoreboot option of which you speak and turned it off.
I will post back shortly - I'll try burning a DVD.
I have found the autoreboot option of which you speak and turned it off.
I will post back shortly - I'll try burning a DVD.
The auto reboot option is only worked for reboot triggered by software. If the reboot is triggered by hardware it will bypass the auto reboot option. I think the problem may be caused by unstable power supply. If the PC lose the power the power resume within one second, the PC will reboot. Can you connect your PC to another socket?
ASKER
Ok, I'm back to the original problem now - BSoD is giving me the same message before I rebooted (see first post).
Here's the list you requested:
IRQ Number Device
20 Microsoft ACPI-Compliant System
20 SiS 7001 PCI to USB Open Host Controller
8 System CMOS/real time clock
13 Numeric data processor
6 Standard floppy disk controller
4 Communications Port (COM1)
3 Communications Port (COM2)
1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
23 SiS 7001 PCI to USB Open Host Controller
14 Primary IDE Channel
15 Secondary IDE Channel
16 Creative SB Audigy
16 ALi PCI to USB Open Host Controller
17 OHCI Compliant IEEE 1394 Host Controller
17 Standard Enhanced PCI to USB Host Controller
18 ALi PCI to USB Open Host Controller
19 ALi PCI to USB Open Host Controller
19 Realtek RTL8139(A) PCI Fast Ethernet Adapter
I've copied the contents of the Minidump folder to my webspace:
URL:
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-01.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-02.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-01.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-02.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-03.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-04.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-05.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-06.dmp
Hope this helps
I am very grateful for your help, its seems this has been going on for an eternity!
Dan
Here's the list you requested:
IRQ Number Device
20 Microsoft ACPI-Compliant System
20 SiS 7001 PCI to USB Open Host Controller
8 System CMOS/real time clock
13 Numeric data processor
6 Standard floppy disk controller
4 Communications Port (COM1)
3 Communications Port (COM2)
1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
23 SiS 7001 PCI to USB Open Host Controller
14 Primary IDE Channel
15 Secondary IDE Channel
16 Creative SB Audigy
16 ALi PCI to USB Open Host Controller
17 OHCI Compliant IEEE 1394 Host Controller
17 Standard Enhanced PCI to USB Host Controller
18 ALi PCI to USB Open Host Controller
19 ALi PCI to USB Open Host Controller
19 Realtek RTL8139(A) PCI Fast Ethernet Adapter
I've copied the contents of the Minidump folder to my webspace:
URL:
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-01.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-02.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-01.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-02.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-03.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-04.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-05.dmp
www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-06.dmp
Hope this helps
I am very grateful for your help, its seems this has been going on for an eternity!
Dan
I've processed all the minidump. The failing module is ntoskrnl.exe which is windows kernel. I don't think ntoskrnl.exe is the culprit. All the minidumps taken at today have bugcheck code 0A and yesterday is 24 and 50. There have several different abend instruction address. I think this is the display card driver problem. Upgrade the display card driver may resolve your problem. When do you start to have bsod problem?
bugcheck code 50 ntoskrnl.exe (fe4005a4, 00000000, 8044768e, 00000000) 111404-01.dmp
bugcheck code 24 ntfs.sys (00190256, bddd2f14, bddd2b6c, 7f957483) 111404-02.dmp
bugcheck code 0A ntoskrnl.exe (2e666bb8, 00000002, 00000001, 804472f9) 111504-01.dmp
bugcheck code 0A ntoskrnl.exe (00000000, 00000002, 00000001, 804472bb) 111504-02.dmp
bugcheck code 0A ntoskrnl.exe (00000000, 00000002, 00000001, 804472bb) 111504-03.dmp
bugcheck code 0A ntoskrnl.exe (00fa7af0, 00000002, 00000000, 80412655) 111504-04.dmp
bugcheck code 0A ntoskrnl.exe (04592f78, 00000002, 00000001, 804472df) 111504-05.dmp
bugcheck code 0A ntoskrnl.exe (00000000, 00000002, 00000001, 804472bb) 111504-06.dmp
bugcheck code 50 ntoskrnl.exe (fe4005a4, 00000000, 8044768e, 00000000) 111404-01.dmp
bugcheck code 24 ntfs.sys (00190256, bddd2f14, bddd2b6c, 7f957483) 111404-02.dmp
bugcheck code 0A ntoskrnl.exe (2e666bb8, 00000002, 00000001, 804472f9) 111504-01.dmp
bugcheck code 0A ntoskrnl.exe (00000000, 00000002, 00000001, 804472bb) 111504-02.dmp
bugcheck code 0A ntoskrnl.exe (00000000, 00000002, 00000001, 804472bb) 111504-03.dmp
bugcheck code 0A ntoskrnl.exe (00fa7af0, 00000002, 00000000, 80412655) 111504-04.dmp
bugcheck code 0A ntoskrnl.exe (04592f78, 00000002, 00000001, 804472df) 111504-05.dmp
bugcheck code 0A ntoskrnl.exe (00000000, 00000002, 00000001, 804472bb) 111504-06.dmp
I checked my problem log and one of my client encounter bugcheck code 0A on 17Sep at W2K SP4. She used nVidia Display card
Bugcheck 1000000A (f90ef4b4,00000001,0000000 0,80435de2 ) ntoskrnl+35de2
I suggested her to upgrade display card driver and the problem is resolved. Her problem is similar to your case and this is reason why I suggest you to upgrade the display card driver.
Bugcheck 1000000A (f90ef4b4,00000001,0000000
I suggested her to upgrade display card driver and the problem is resolved. Her problem is similar to your case and this is reason why I suggest you to upgrade the display card driver.
My client's problem occurs after she upgraded to W2K SP4.
ASKER
I have a Voodoo 3 16MB w/ TV Out
I'm looking for drivers but I'm a bit stumped - tried a new one but to no avail (still crashed when burning a DVD).
I could uninstall SP4 but it says alot of software could rely on it to function - do you think it will make much of a difference?
I'm looking for drivers but I'm a bit stumped - tried a new one but to no avail (still crashed when burning a DVD).
I could uninstall SP4 but it says alot of software could rely on it to function - do you think it will make much of a difference?
I had a similar problem with my voodoo 3 and I had to install a 3rd party driver to get it functioning. Its been a really long time but I will see if I can dig up that driver...
trey
Try driver.com. Maybe you can find the display card driver. BTW when do you have this problem? Does it occur after you upgrade to SP4?
ASKER
I have installed 4 lots of drivers and still getting the problem :( (its coaster heaven here!) Why does it happen everytime I try and burn a DVD?
I'm going to roll back from SP4 later and try again.
Trey what was your problem exactly? I would be grateful for drivers you think can fix it.
I'm going to roll back from SP4 later and try again.
Trey what was your problem exactly? I would be grateful for drivers you think can fix it.
If you are using Nero, it had better than upgrade Nero to the latest version.
ASKER
I rolled back from SP4, and managed to burn a DVD. When I tried burning a second disk I got my good old friend the BSoD! I seem to remember a problem with my computer crashing before I updated Nero but not the same as this. Either way I'm updating Nero now.
I also have an intermittent problem with my keyboard, where by it does not work when windows starts. In the device manager it shows an exclamation mark next to the device. If i uninstall it and then scan for hardware changes it fixes the problem. Could this be anything to do with the problem?
I also have an intermittent problem with my keyboard, where by it does not work when windows starts. In the device manager it shows an exclamation mark next to the device. If i uninstall it and then scan for hardware changes it fixes the problem. Could this be anything to do with the problem?
Can you post the minidump after you roll back to SP4? Maybe I can find out useful information
Mr Hewin,
I had a very similar problem with my 2k box and a sony scsi burner. As long as I did not burn cd's the computer was somewhat stable. However this was long ago and I cant seem to place the drivers I used to upgrade my video card. The problem is voodoo did not release the 2k drivers and I also tried tons of drivers before I found one that actually worked. To bypass the problem I used a command line burning tool and that seemed to do ok but I still rebooted after every few cd's to keep the costers down to a min.
I'll check my old cd system backups tonight and see if I still have that driver floating around. There is a chance that this old driver wont help with sp4...
Trey
I'm not sure if you have tried the driver v3-w2k-1.03.00.exe? I use this on my 2k box and it works great...
ASKER
List of all dumps:
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-02.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-02.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-03.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-04.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-05.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-06.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111604-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111604-02.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111704-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111804-01.dmp
I think the last BSoD was slightly different from the rest.
TMWDIY - I believe thats the driver I'm currently using.
Cheers
Dan
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111404-02.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-02.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-03.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-04.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-05.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111504-06.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111604-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111604-02.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111704-01.dmp
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111804-01.dmp
I think the last BSoD was slightly different from the rest.
TMWDIY - I believe thats the driver I'm currently using.
Cheers
Dan
ASKER
Heres another (arrrrgghhh)
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111804-02.dmp
Hope this helps.
http://www.danrhall.pwp.blueyonder.co.uk/minidump/Mini111804-02.dmp
Hope this helps.
I can't find display card driver voodoo3.dll at mini111704_01.dmp and some new drivers as well. What display card driver that you are using?
Bugcheck 50 mini111404_01.dmp
80062000 80075d20 hal hal.dll Wed Nov 03 09:14:22 1999 (381F8C6E)
80400000 80590900 nt ntoskrnl.exe Wed Dec 08 07:41:11 1999 (384D9B17)
a0000000 a0001000 win32k win32k.sys unavailable (00000000)
be535000 be54e980 afd afd.sys Tue Nov 30 15:12:04 1999 (384378C4)
be5c7000 be618460 voodoo3_be5c7000 voodoo3.dll Tue Nov 30 17:34:44 1999 (38439A34) ??
be619000 be62dae0 dump_atapi dump_atapi.sys Sun Dec 05 04:19:32 1999 (38497754)
be656000 be6b31e0 mrxsmb mrxsmb.sys Tue Nov 30 16:52:10 1999 (3843903A)
be6c6000 be6e73a0 rdbss rdbss.sys Tue Nov 30 16:52:29 1999 (3843904D)
be788000 be7ac4e0 netbt netbt.sys Tue Nov 30 15:37:39 1999 (38437EC3)
be7ad000 be7f7860 tcpip tcpip.sys Tue Nov 30 15:38:42 1999 (38437F02)
bfc50000 bfc648a0 update update.sys Tue Oct 26 03:28:24 1999 (3814AF58)
bfc65000 bfc7b180 ndiswan ndiswan.sys Tue Nov 30 15:09:01 1999 (3843780D)
Bugcheck 0A mini111704_01.dmp
start end module name
80062000 80075d20 hal hal.dll Wed Nov 03 09:14:22 1999 (381F8C6E)
80400000 80590900 nt ntoskrnl.exe Wed Dec 08 07:41:11 1999 (384D9B17)
a0000000 a01a5620 win32k win32k.sys Tue Nov 30 16:51:03 1999 (38438FF7)
bd15c000 bd170be0 ipsec ipsec.sys Sun Nov 07 01:25:49 1999 (3824649D) ??
bd1e9000 bd20d040 Fastfat Fastfat.SYS Tue Oct 26 03:20:50 1999 (3814AD92) ??
bd43a000 bd44c0a0 wdmaud wdmaud.sys Thu Oct 28 02:40:45 1999 (3817472D) ??
bd44d000 bd474f00 PavProc PavProc.sys Thu Jan 08 15:54:16 2004 (3FFD0CA8) ??
bd475000 bd4b0260 srv srv.sys Tue Nov 30 15:38:21 1999 (38437EED) ??
bd4c1000 bd4cfd80 Cdfs Cdfs.SYS Tue Oct 26 03:23:52 1999 (3814AE48) ??
bd5c9000 bd5e2980 afd afd.sys Tue Nov 30 15:12:04 1999 (384378C4)
bd653000 bd65e7a0 sysaudio sysaudio.sys Tue Oct 26 03:28:14 1999 (3814AF4E) ??
bd6f7000 bd6f9de0 ws2ifsl ws2ifsl.sys Sun Sep 26 02:41:13 1999 (37ED1749)
bd79b000 bd81de00 3dfxvs 3dfxvs.dll Thu Nov 02 22:00:00 2000 (3A017360)
bd81e000 bd832ae0 dump_atapi dump_atapi.sys Sun Dec 05 04:19:32 1999 (38497754)
bd85b000 bd8b81e0 mrxsmb mrxsmb.sys Tue Nov 30 16:52:10 1999 (3843903A)
bd8cb000 bd8ec3a0 rdbss rdbss.sys Tue Nov 30 16:52:29 1999 (3843904D)
bd8ed000 bd9114e0 netbt netbt.sys Tue Nov 30 15:37:39 1999 (38437EC3)
bd912000 bd95c860 tcpip tcpip.sys Tue Nov 30 15:38:42 1999 (38437F02)
bfc25000 bfc398a0 update update.sys Tue Oct 26 03:28:24 1999 (3814AF58)
bfc3a000 bfc501e0 ndiswan ndiswan.sys Mon Nov 22 15:40:13 1999 (3838F35D)
bfc51000 bfc61060 ctac32k ctac32k.sys Thu Nov 01 15:31:30 2001 (3BE0FA52)
Bugcheck 50 mini111404_01.dmp
80062000 80075d20 hal hal.dll Wed Nov 03 09:14:22 1999 (381F8C6E)
80400000 80590900 nt ntoskrnl.exe Wed Dec 08 07:41:11 1999 (384D9B17)
a0000000 a0001000 win32k win32k.sys unavailable (00000000)
be535000 be54e980 afd afd.sys Tue Nov 30 15:12:04 1999 (384378C4)
be5c7000 be618460 voodoo3_be5c7000 voodoo3.dll Tue Nov 30 17:34:44 1999 (38439A34) ??
be619000 be62dae0 dump_atapi dump_atapi.sys Sun Dec 05 04:19:32 1999 (38497754)
be656000 be6b31e0 mrxsmb mrxsmb.sys Tue Nov 30 16:52:10 1999 (3843903A)
be6c6000 be6e73a0 rdbss rdbss.sys Tue Nov 30 16:52:29 1999 (3843904D)
be788000 be7ac4e0 netbt netbt.sys Tue Nov 30 15:37:39 1999 (38437EC3)
be7ad000 be7f7860 tcpip tcpip.sys Tue Nov 30 15:38:42 1999 (38437F02)
bfc50000 bfc648a0 update update.sys Tue Oct 26 03:28:24 1999 (3814AF58)
bfc65000 bfc7b180 ndiswan ndiswan.sys Tue Nov 30 15:09:01 1999 (3843780D)
Bugcheck 0A mini111704_01.dmp
start end module name
80062000 80075d20 hal hal.dll Wed Nov 03 09:14:22 1999 (381F8C6E)
80400000 80590900 nt ntoskrnl.exe Wed Dec 08 07:41:11 1999 (384D9B17)
a0000000 a01a5620 win32k win32k.sys Tue Nov 30 16:51:03 1999 (38438FF7)
bd15c000 bd170be0 ipsec ipsec.sys Sun Nov 07 01:25:49 1999 (3824649D) ??
bd1e9000 bd20d040 Fastfat Fastfat.SYS Tue Oct 26 03:20:50 1999 (3814AD92) ??
bd43a000 bd44c0a0 wdmaud wdmaud.sys Thu Oct 28 02:40:45 1999 (3817472D) ??
bd44d000 bd474f00 PavProc PavProc.sys Thu Jan 08 15:54:16 2004 (3FFD0CA8) ??
bd475000 bd4b0260 srv srv.sys Tue Nov 30 15:38:21 1999 (38437EED) ??
bd4c1000 bd4cfd80 Cdfs Cdfs.SYS Tue Oct 26 03:23:52 1999 (3814AE48) ??
bd5c9000 bd5e2980 afd afd.sys Tue Nov 30 15:12:04 1999 (384378C4)
bd653000 bd65e7a0 sysaudio sysaudio.sys Tue Oct 26 03:28:14 1999 (3814AF4E) ??
bd6f7000 bd6f9de0 ws2ifsl ws2ifsl.sys Sun Sep 26 02:41:13 1999 (37ED1749)
bd79b000 bd81de00 3dfxvs 3dfxvs.dll Thu Nov 02 22:00:00 2000 (3A017360)
bd81e000 bd832ae0 dump_atapi dump_atapi.sys Sun Dec 05 04:19:32 1999 (38497754)
bd85b000 bd8b81e0 mrxsmb mrxsmb.sys Tue Nov 30 16:52:10 1999 (3843903A)
bd8cb000 bd8ec3a0 rdbss rdbss.sys Tue Nov 30 16:52:29 1999 (3843904D)
bd8ed000 bd9114e0 netbt netbt.sys Tue Nov 30 15:37:39 1999 (38437EC3)
bd912000 bd95c860 tcpip tcpip.sys Tue Nov 30 15:38:42 1999 (38437F02)
bfc25000 bfc398a0 update update.sys Tue Oct 26 03:28:24 1999 (3814AF58)
bfc3a000 bfc501e0 ndiswan ndiswan.sys Mon Nov 22 15:40:13 1999 (3838F35D)
bfc51000 bfc61060 ctac32k ctac32k.sys Thu Nov 01 15:31:30 2001 (3BE0FA52)
Summary of all the minidumps
Date BC BP1 BP2 BP3 BP4 Failing module
111404-01 0A F3390BE0,00000002,00000001 ,804472DF nt+472DF register edi=F3390BE0
111404-01 50 FE4005A4,00000000,8044768E ,00000000 nt+4768E
111404-02 24 00190256,BDDD2F14,BDDD2B6C ,7F957483 ntfs+22F7A
111504-01 0A 2e666bb8,00000002,00000001 ,804472bb nt+472F9 register edi=2e666bb8
111504-02 0A 00000000,00000002,00000001 ,804472bb nt+472BB register edi=00000000
111504-03 0A 00000000,00000002,00000001 ,804472bb nt+472BB register edi=00000000
111504-04 0A 00FA7AF0,00000002,00000000 ,80412655 nt+12655 register edi=00FA7AF0
111504-05 0A 04592F78,00000002,00000001 ,804472DF nt+472DF register edi=04582F78
111504-06 0A 00000000,00000002,00000001 ,804472BB nt+472bb register edi=00000000
111604-01 0A F3390BE0,00000002,00000001 ,804472DF nt+472DF register edi=F3390BE0
111704-01 0A 7C77F28B,00000002,00000001 ,8044560D nt+4560D register edi=7C77F28B no voodoo3.dll
111804-01 50 FE4005A4,00000000,8044768E ,00000000 nt+4767E
111804-02 50 FE4005A4,00000000,8044768E ,00000000 nt+4767E
minidump 111404-01, 111804-01 and 111804-02 are exactly the same. Since minidump has limited stack trace, I cannot trace back the caller (culprit). The full dump have all the details.
I also want to know your software list
Run msinfo32 and navigate to Software > Program Group. Click anywhere in the right pane. Press CTRL-A and then CTRL-C. Copy that data to the clipboard and paste that data
Because the minidump is not sufficient to diagnostic the problem, I have to guess what is your problem based upon your software. As I know popular software has known bugcheck such as SecretMaker, Zone Alarm, PC-cillian and etc.
Date BC BP1 BP2 BP3 BP4 Failing module
111404-01 0A F3390BE0,00000002,00000001
111404-01 50 FE4005A4,00000000,8044768E
111404-02 24 00190256,BDDD2F14,BDDD2B6C
111504-01 0A 2e666bb8,00000002,00000001
111504-02 0A 00000000,00000002,00000001
111504-03 0A 00000000,00000002,00000001
111504-04 0A 00FA7AF0,00000002,00000000
111504-05 0A 04592F78,00000002,00000001
111504-06 0A 00000000,00000002,00000001
111604-01 0A F3390BE0,00000002,00000001
111704-01 0A 7C77F28B,00000002,00000001
111804-01 50 FE4005A4,00000000,8044768E
111804-02 50 FE4005A4,00000000,8044768E
minidump 111404-01, 111804-01 and 111804-02 are exactly the same. Since minidump has limited stack trace, I cannot trace back the caller (culprit). The full dump have all the details.
I also want to know your software list
Run msinfo32 and navigate to Software > Program Group. Click anywhere in the right pane. Press CTRL-A and then CTRL-C. Copy that data to the clipboard and paste that data
Because the minidump is not sufficient to diagnostic the problem, I have to guess what is your problem based upon your software. As I know popular software has known bugcheck such as SecretMaker, Zone Alarm, PC-cillian and etc.
I find the voo video driver web site, maybe it is useful to you.
http://www.video-drivers.com/companies/3.htm
http://www.video-drivers.com/companies/3.htm
As bugcheck code 0A may be related to faulty ram. It is worth while to check your ram using ramtest and you can download it from http://www.memtest86.com
I also find a similar case at experts exchange
https://www.experts-exchange.com/questions/20886368/Understanding-the-Minidump-File-Error.html
0A 00000000,00000002,00000001 ,80449080 NTOSKRNL!Kei386EoiHelper+0 x2ac9
You have three crashes which are similar to this case.
111504-02 0A 00000000,00000002,00000001 ,804472BB nt+472BB
111504-03 0A 00000000,00000002,00000001 ,804472BB nt+472BB
111504-06 0A 00000000,00000002,00000001 ,804472BB nt+472BB
I also find a similar case at experts exchange
https://www.experts-exchange.com/questions/20886368/Understanding-the-Minidump-File-Error.html
0A 00000000,00000002,00000001
You have three crashes which are similar to this case.
111504-02 0A 00000000,00000002,00000001
111504-03 0A 00000000,00000002,00000001
111504-06 0A 00000000,00000002,00000001
ASKER
I have burnt several DVD's and the system seems alot more stable. I have had some problems with Newsleecher freezing my PC so I haven't had chance to give it a good soak test. I will get back in touch within the next few days but its looking quite promising at the moment.
Dan
Dan
Do you mean that when you upgrading Nero resolve the system crash problem?
ASKER
Its still not resolved, I seem to be getting different messages this time. As well as NTOSKRNL there are others. I'm going away for a few days, and I don't have time to sort the dumps out now, I'll post them when I get back:)
ASKER
Hi all,
I got Memtest86, and ran it. I'm getting aload of errors in test 5, what does this mean - is it the problem?
Thanks
Dan
I got Memtest86, and ran it. I'm getting aload of errors in test 5, what does this mean - is it the problem?
Thanks
Dan
Could you attach the memtets error report and it maybe the ram is bad.
ASKER
How do I obtain the memtest error report? I've looked for a way to pipe the results but I dont see any?
BTW - all this restarting has taken its toll on my machine - my windows registry has become corrupt and I have reinstalled windows to a different smaller drive. The same problem occurred pretty much instantly.
If you let me know how to get these Memtest results I will post them ASAP.
Thanks alot
Dan
BTW - all this restarting has taken its toll on my machine - my windows registry has become corrupt and I have reinstalled windows to a different smaller drive. The same problem occurred pretty much instantly.
If you let me know how to get these Memtest results I will post them ASAP.
Thanks alot
Dan
Hi Dan,
Memtest is a standalone program hence you cannot obtain the error report., A standalone program means a bootstrap program which do a very basic thing like taking a dump or memory test. If does not have sosphicated printer or video driver loaded into memory. This is the reason why you could not get the hardcopy because writing printer driver is very complicate because it has to handle for different printer model. Under windows environment, windows handle the printer driver hence it is much easier than to print a hard copy at windows environment.
Prime 95 is recommended by microsoft webpage to run the stress test. It make use the mathematical alogrithm of finding prime number as it is a CPU bound process. Hence it can stress test the memory, cache memory of the CPU and motherboard. The advantage of using prime 95, you can get the error report unlike memtest.
If both memtest and prime 95 reports hardware problem. You must take your PC to computer shop to have hardware inspection.
Memtest is a standalone program hence you cannot obtain the error report., A standalone program means a bootstrap program which do a very basic thing like taking a dump or memory test. If does not have sosphicated printer or video driver loaded into memory. This is the reason why you could not get the hardcopy because writing printer driver is very complicate because it has to handle for different printer model. Under windows environment, windows handle the printer driver hence it is much easier than to print a hard copy at windows environment.
Prime 95 is recommended by microsoft webpage to run the stress test. It make use the mathematical alogrithm of finding prime number as it is a CPU bound process. Hence it can stress test the memory, cache memory of the CPU and motherboard. The advantage of using prime 95, you can get the error report unlike memtest.
If both memtest and prime 95 reports hardware problem. You must take your PC to computer shop to have hardware inspection.
ASKER CERTIFIED SOLUTION
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Hi Dan,
Do you resolve the problem by reducing the speed of the ram?
Do you resolve the problem by reducing the speed of the ram?
ASKER
Nope - replacing it ;)