OS loking up

I have a 2000 machine w/512 RAM.  recently a user complained that the laptop was locking up during normal use of Word XP and Outlook 2003.  I have ran Hijackthis, antivirus, adaware, sfc, Dell diagnostics, detect and repair on office, ran in safe mode and it still occured, and all tests appear to be fine.  as I look at the process' there is not one that is causing the machine to hang>it aooears that it just happens,

What other utilities or proceedures can I look at to see what is causing the hang>??
dtooth71Asked:
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elbereth21Commented:
Have you tried starting word with the /a option? Did you find anything strange in your Application log?
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dtooth71Author Commented:
no there was nothing that was relevant to the issue in the app logs or system logs.
no I have not tried the /a option for word,
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jvuzCommented:
Search for the normal.dot file, rename it to normal.old and reopen word.
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dtooth71Author Commented:
I did the rename of the normal
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ZerousCommented:
If you have a windows 2000 installation cd. you should try a repair install. That usually does well for fixing intermittent software problems. That will restore your operating system to a fresh brand new condition w/o sacrificing your data, apps or settings  
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