OS loking up

I have a 2000 machine w/512 RAM.  recently a user complained that the laptop was locking up during normal use of Word XP and Outlook 2003.  I have ran Hijackthis, antivirus, adaware, sfc, Dell diagnostics, detect and repair on office, ran in safe mode and it still occured, and all tests appear to be fine.  as I look at the process' there is not one that is causing the machine to hang>it aooears that it just happens,

What other utilities or proceedures can I look at to see what is causing the hang>??
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Have you tried starting word with the /a option? Did you find anything strange in your Application log?
dtooth71Author Commented:
no there was nothing that was relevant to the issue in the app logs or system logs.
no I have not tried the /a option for word,
Search for the normal.dot file, rename it to normal.old and reopen word.
dtooth71Author Commented:
I did the rename of the normal
If you have a windows 2000 installation cd. you should try a repair install. That usually does well for fixing intermittent software problems. That will restore your operating system to a fresh brand new condition w/o sacrificing your data, apps or settings  

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 2000

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.