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Outlook XP freezes when working with emails.

Hello all,

I have this station with Windows XP SP2, with Office XP. Ever since I installed SP2 of Windows XP, I have problem with Outlook XP. The only thing I'm able to do with it is the calendar. If I go anywhere else, it freezes up.

I tried to uninstall Office XP completely, reboot, and then reinstall it again, but still.

Any ideas ?

Thanks
0
denisnt
Asked:
denisnt
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1 Solution
 
mark-waCommented:
You could try running outlook in "safe" mode.  To do this:

Have outlook closed.  Then go to Start, Run, and type:    outlook /safe      hit ok.

This will launch outlook with a default configuration.  It's only temporary until you close outlook, then it will be back to normal.  But see if that helps, and if so, let me know and I'll tell you what to do next.

Mark
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mark-waCommented:
If this problem truely started as a result of installing WinXp SP2, then you may want to do a "COMPLETE" removal of Office and reinstall it.  There may be some corrupted files as a result of the update.  Here's the instructions:

You can completely remove and reinstall Office by following the directions below:

NOTE:  Be sure to backup your .pst file(s) before the uninstall.

OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=kb;en-us;287070 

Download the office removal utility (ork.exe) from the following url:  

http://www.microsoft.com/office/ork/2003/tools/BoxA13.htm

install the utility and then run the removal wizard to remove all of office.  

This utility is very thorough and will remove all of the mapi components and others that don't get removed just by a normal uninstall.

You'd want to rename the following directories after running the office removal utility:

c:\program files\common files\system\mapi    (to something like "oldmapi")
c:\program files\microsoft office    (to something like "oldmsoffice")


Then export and delete the following registry keys:

Note: the following registry keys are for Win9x platform.  The keys for NT/2000/XP
are listed seperately below.

For Win9x:

HKEY_CURRENT_USER\Software\Microsoft\Exchange
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Schedule+
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Schedule+
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Components
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Features\904.
..
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Patches
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Products\904.
..

reinstall Office

For Win NT/2000/XP:

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Exchange
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Schedule+
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Schedule+

reboot the machine

then reinstall Office

Now, for the most part, most things should still be intact after doing this.  You're Outlook Profile should even still be intact.  Things like views and custom settings will be reverted back to defaults.

If you want to kill the Outlook Profile also during this process, export and delete this key with the other registry keys:

For Windows 9x, the profiles are saved in the registry under the following key:
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS MESSAGING SUBSYSTEM\PROFILES

For Windows NT/2K/XP, the profiles are saved in the registry under the following key:
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS NT \CURRENTVERSION\WINDOWS MESSAGING SUBSYSTEM\PROFILES

This will delete all profile settings in Outlook.

This is about as extreme as you can get as far as Office is concerned.

Hope this helps!

Mark
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sunray_2003Commented:
Do you have the latest update for Office ?

Try these

a)Open outlook .Go to help menu and click "Detect and repair". Check if this would help.

b) Repair PST : http://www.slipstick.com/problems/scanpst.htm
go to start --> run --> C:\Program Files\Common Files\System\Mapi\1033
in that open scanpst file
Once it is open , browse and give the location of the outlook.pst file

c)Also take a backup of all emails and go to control panel ---> mail --> show profiles and create a new profile.
login to that profile and see if everything would be fine. If yes , your previous profile might be corrupted

SR
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denisntAuthor Commented:
Sorry guys, same problem after trying ALL of your suggestions...
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mark-waCommented:
Wow!  I really would have thought the manual uninstall would have resolved it.

Ok, Here is what I would do next.

1.   Run 'msconfig' and disabled all 3rd party services and startup items.  To do this:

     Go to Start, Run, and type:     msconfig      hit ok
     Then go to the Services tab and put a checkmark in 'Hide all Microsoft Services'.
     Then uncheck anything left in that window.
     Then click the Startup tab and uncheck everything.
     Click Apply, Close, Restart.

Once you reboot, then a window will come up that says you are running in selective startup... blah blah.... put a checkmark in "Don't show this message at startup and don't open the System Configuration Utility".  Then close the window.

Go into Outlook and test to see if the problem still exists.

If so, then the next step would be to run either SFC /scannow or run a windows xp repair.

Before doing either of these, make sure you have your Windows Xp cd, which is required for both.

To run sfc /scannow, do this:

Start, Run, and type:    sfc /scannow     then hit ok.

To do a Windows Xp repair, check this link:

Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

This will put you back to Windows Xp with no service packs.

Hope this helps.

Mark
0

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