Less Memory

Posted on 2004-11-05
Last Modified: 2013-12-28
I have a Packard Bell iMedia, 2gig processor,with 256Meg memory installed.The system only sees 192Meg of memory.I tried changing slots.No change. Is this faulty memory or could it be something else.
Question by:morrisette
    LVL 4

    Accepted Solution

    Hi morrisette,
    my guess is that you have 64mb (the difference) allocated to video memory. you can check this and maybe change this in your bios settings.

    LVL 3

    Assisted Solution

    Hi morrisette,
       You probably have shard video memory?  Look in the Bios I think you will find that you have 64 MB of memory alocated to your on board video card.
    LVL 38

    Expert Comment

    I agree with the two absolutely simultaneous postings with identical guesses.

    Also check the following, just in case:

    Start Menu > click "RUN" > type MSCONFIG > click OK
    Click the "Advanced" button
    If there is a tick in the "Limit memory to..." box, then untick it
    Click "OK" then "Apply" if any changes were made.
    Always better to reboot after making changes like this.
    LVL 38

    Assisted Solution

    To know whether your graphics chip or card has to use a chunk of main memory, dig out the manual that came with it and look at the specifications.

    Here's an online example of what is probably a more recent iMedia computer, but you will see the following specs that exemplify this:

    Audio On Board
    Video Card SiS 651 Shared
    Video Memory 64MB

    I assume that the "Shared" expression on that spec sheet means that, although the card may have a very small amount of its own memory (maybe 2MB or so), it "shares" memory from the system memory.  At least, that's the generally accepted way of expressing this.

    Sometimes this can be changed by booting into the CMOS Setup screen by pressing the nominated key during the first stages of boot, but I reckon that 64 MB of Video RAM is about the minimum that you should be using for the media-rich Internet content and games.

    A better option is to add more system memory of the type specified by the manual or online manufacturer's recommendation.

    You are running Windows 98 which will show error messages or fail to start if you exceed 512 MB of RAM, so don't go beyond this.

    You should also try to keep the memory modules matched with existing memory.  To determine the manufacturer and possibly also the ID of the existing memory, the utility program Everest Home Edition is useful but doesn't always show accurate results in some Packard Bell PC's.


    Download Link: (installer file)

    This should tell you how many memory sticks are installed (eg. 1 x 256 MB or 2 x 128 MB), and how many memory slots are empty.  This MIGHT be important if the motherboard is very pernickety about matching the sizes of additional memory modules as well as the type of memory.  eg. if you have 2 x 128 MB sticks in there, and you buy 1 x 256 MB one to insert in the last of 3 slots to bring it up to 512 MB, it MIGHT not work.

    In most cases this isn't a problem, as long as the types are matched, but your manual will tell you about this.

    If you go to the "Crucial" memory site, they also have details of thousands of computers and will be able to provide a list of "matched" and "tested" memory that is compatible with your computer model.

    Just start here and enter the details in sequence.  The 3rd step is going to ask you for your iMedia "Model Number".  Hopefully you know this.  If not, maybe Everest will tell you.

    LVL 38

    Expert Comment

    Alternatively, the online "Crucial System Scanner" at might make things easier.

    It needs you to agree to allowing a small program to be installed into your system to allow the scan to run, but it will give you some pretty good system details on the results page and a list of compatible memory.

    If you are worried about this, you will find that it adds a file named "cpcScanner[1].cab" to your Temporary Internet Files Folder and also an ActiveX component (Crucial cpcScan.ocx) to the c:\windows\downloaded programs folder.  The .cab file is temporarily extracted so that the ActiveX process can use the file cpcscan.dll to scan your computer.

    You can delete these files after it has finished.
    LVL 38

    Expert Comment

    I'll revise that.  It creates:

    File:  c:\windows\downloaded program files\cpcscan.dll

    File:  \Temporary Internet Files\cpcScanner[1].cab

    Property Page:  c:\windows\downloaded program files\Crucial cpcScanner

    The .dll file is hidden in that folder when viewed in Windows Explorer, but the property page can be deleted normally after you "unregister" the .dll file.

    To delete the .dll file open a DOS Box (start menu > Programs > MS-DOS Prompt) and type the following commands:

    regsvr32 -u cpcscan.dll

    Accept the notification about unregistering the file, and then reboot.
    Open another DOS Box and type the command

    del c:\windows\downlo~1\cpcscan.dll

    Now just use Control Panel > Internet Options > and delete temporary internet files > "All offline content" to get rid of "cpcScanner[1].cab".

    That's about it, just in case you worry about installing things while online.
    LVL 38

    Expert Comment

    Thank you, LeeTutor and modulo

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