Palm Tungsten W Will Not Perform Hard Reset
Posted on 2004-11-05
I have a new Palm Tungsten W that had a problem during a software upgrade operation. I attempted to perform a hard reset by following the instructions on the manufacturer's website. The unit will not return to it's initial state. Instead, the indicator lamp flashes five greens and one red regardless of anything I try. I called Palm technical support and they said the unit must be returned for repair because it's "stuck in an internal debugging mode".
Even though I just purchased this unit, they said the serial number was out of warranty and it would cost $128 for repair.
If I'm able to find the right tool to open the case, I'm wondering if I could return the unit to it's initial state by disconnecting the battery for a few minutes and then reconnecting it. The Tungsten W is a rechargable PDA with no external access to the battery so I would have to open the case.
Any ideas would be appreciated.