W2K3 Server doesn't respond to logoff or shutdown commands

I have a windows 2003 Enterprise server that was working perfectly fine in a cluster as of 3 days ago.  Suddenly I noticed that it is no longer responding to logoff or shutdown commands.  Nothing has been added to the system recently.  The only difference I can think of is it is currently not the active node in the cluster (which it usually is).  The strange thing is after I click shutdown and restart, it will not let me run any other applications yet it will not restart.  I've waited over an hour to see if it would but it just sits there.  Any help would be appreciated.

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If the services have failed over to the other node, just kill the power and restart it.

It's not the best thing to do, but if a thread is locked or you have pool corruption then you have no choice.

Once it boots, check the logs for clues as to what happened.  If you need help interpretting, let us know.

shanna1017Author Commented:
I've done that.  The problem is each and every time I try to shut it down, restart it, or even log off, it still won't go down.  I've rebooted multiple times, and checked the event log for errors that point towards the problem but I can't find anything.  
Even after a hard power-down this is occuring?

I'll look into this with MS to see if there's a known problem.

What type of hardware and specs?

shanna1017Author Commented:
Compaq Proliant 1600
dual 800Mhz Intel processors
Ultrawide SCSI with two vols.  1 RAID1 (OS) and 1 RAID5 (Data)
W2K3 Enterprise Edition

LEt me know if you need anything else.

How did you manage getting 800's in that?  I have a PL1600 and it only supports dual 600's on the upper end.

There is a small cable behind the drive cage and 5-1/4" bays that plugs into the edge of the motherboard - It's near the power switch connector.  Reseat this cable.

One thing to remember is that the PL1600 does not have an intelligent power subsystem - Windows likely doesn't even see it as ACPI or APM.  Powering down completely doesn't work on these boxes.

The latest BIOS is P08.  Windows 2003 is technically not supported on these machines even though it should be fine.

If you don't have Compaq Diagnostics for Windows go here: http://h18023.www1.hp.com/support/files/server/us/download/14434.html

Install it and run the full set of tests to make sure your hardware is working properly before we fault the software.


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Windows Server 2003

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