W2K3 Server doesn't respond to logoff or shutdown commands

Posted on 2004-11-05
Last Modified: 2010-04-19
I have a windows 2003 Enterprise server that was working perfectly fine in a cluster as of 3 days ago.  Suddenly I noticed that it is no longer responding to logoff or shutdown commands.  Nothing has been added to the system recently.  The only difference I can think of is it is currently not the active node in the cluster (which it usually is).  The strange thing is after I click shutdown and restart, it will not let me run any other applications yet it will not restart.  I've waited over an hour to see if it would but it just sits there.  Any help would be appreciated.

Question by:shanna1017
    LVL 51

    Expert Comment

    If the services have failed over to the other node, just kill the power and restart it.

    It's not the best thing to do, but if a thread is locked or you have pool corruption then you have no choice.

    Once it boots, check the logs for clues as to what happened.  If you need help interpretting, let us know.


    Author Comment

    I've done that.  The problem is each and every time I try to shut it down, restart it, or even log off, it still won't go down.  I've rebooted multiple times, and checked the event log for errors that point towards the problem but I can't find anything.  
    LVL 51

    Expert Comment

    Even after a hard power-down this is occuring?

    I'll look into this with MS to see if there's a known problem.

    What type of hardware and specs?


    Author Comment

    Compaq Proliant 1600
    dual 800Mhz Intel processors
    Ultrawide SCSI with two vols.  1 RAID1 (OS) and 1 RAID5 (Data)
    3GB RAM
    W2K3 Enterprise Edition

    LEt me know if you need anything else.

    LVL 51

    Accepted Solution

    How did you manage getting 800's in that?  I have a PL1600 and it only supports dual 600's on the upper end.

    There is a small cable behind the drive cage and 5-1/4" bays that plugs into the edge of the motherboard - It's near the power switch connector.  Reseat this cable.

    One thing to remember is that the PL1600 does not have an intelligent power subsystem - Windows likely doesn't even see it as ACPI or APM.  Powering down completely doesn't work on these boxes.

    The latest BIOS is P08.  Windows 2003 is technically not supported on these machines even though it should be fine.

    If you don't have Compaq Diagnostics for Windows go here:

    Install it and run the full set of tests to make sure your hardware is working properly before we fault the software.


    Featured Post

    Do You Know the 4 Main Threat Actor Types?

    Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

    Join & Write a Comment

    Suggested Solutions

    Title # Comments Views Activity
    Disk Full of Space 6 54
    AD Migration / Upgrade 4 41
    exchange, windows server 6 45
    Server 2003 x64 upgrade question 10 38
    by Batuhan Cetin In this article I will be guiding through the process of removing a failed DC metadata from Active Directory (hereafter, AD) using the ntdsutil tool in a Windows Server 2003 environment. These steps are not necessary in a Win…
    This may not be a text book method to resolve VSS backup issues but it seemed to have worked on few of the Windows 2003 servers we had issues while performing a Volume Shadow Copy backup. If you have issues while performing a shadow copy backup usin…
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    733 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now