Internet Disconnects & Goes Back To Desktop
Hi Everyone:
I am wanting to help a friend this weekend with an internet issue. Basically, whenever he tries to go to any website, IE suddenly disconnects from the internet and ends up back to the desktop. If IE is double clicked on the desktop to go back to the internet, it does the exact same thing. This is the same pc which had trouble with popups, but, I am unsure if there is any association there. The internet connection is cable modem.
Any thoughts or suggestions for correcting this problem will be welcomed and appreciated.
Thank you
George
I am wanting to help a friend this weekend with an internet issue. Basically, whenever he tries to go to any website, IE suddenly disconnects from the internet and ends up back to the desktop. If IE is double clicked on the desktop to go back to the internet, it does the exact same thing. This is the same pc which had trouble with popups, but, I am unsure if there is any association there. The internet connection is cable modem.
Any thoughts or suggestions for correcting this problem will be welcomed and appreciated.
Thank you
George
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Hi There:
After reviewing the last link, I am wondering if it is possible to take the i386 folder on the HDD and burn it to cd-r, thus, having just the xp installation cd. After all, it appears that all xp installation files are stored within this folder.
George
After reviewing the last link, I am wondering if it is possible to take the i386 folder on the HDD and burn it to cd-r, thus, having just the xp installation cd. After all, it appears that all xp installation files are stored within this folder.
George
hmmmmm not sure, but u can try if it works then great, otherwise AFAIK we can burn XP CDs when we want to slipstream SPs with the original WinXP CD :)
Usually with branded auto restore CD's, it is not possible to retrive certain files from them.
However, if you press F8 during the bootsequence you will have an option to enter the machine in fail-safe mode, do this and see if the problem remains. Note: you won't be able to connect to the Internet if you are using an USB modem since in failsafe mode you won't have the drivers installed.
Could you let me know about the system configuration of the machine?
Like operating system and broadband modem type?
/B
However, if you press F8 during the bootsequence you will have an option to enter the machine in fail-safe mode, do this and see if the problem remains. Note: you won't be able to connect to the Internet if you are using an USB modem since in failsafe mode you won't have the drivers installed.
Could you let me know about the system configuration of the machine?
Like operating system and broadband modem type?
/B
ASKER
Hi
The OS is XP Home. The pc uses a cable modem box to connect to the internet.
I will be going over there tomorrow afternoon to address this problem as well as other ones. Upon my return, I will provide feedback and closure to this post as well as other open ones.
Thanks again everyone for the followups.
George
The OS is XP Home. The pc uses a cable modem box to connect to the internet.
I will be going over there tomorrow afternoon to address this problem as well as other ones. Upon my return, I will provide feedback and closure to this post as well as other open ones.
Thanks again everyone for the followups.
George
good luck George :)
SOLUTION
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ASKER
Hi Everyone:
I am pleased to say this problem is now solved. Basically, I disabled everything within the startup tab of msconfig. In addition, I ran several anti-spyware/adware removal utilities, namely, SpySweeper, AdAware Professional 6.0, and SpyBot S&D.
And, finally, after noticing a still existing problem of popups, I went to toolbar.google.com and downloaded their popup stopper software.
Once completed, the disconnection problems and popups ceased to exist even after a few hours of operation.
Thanks again for the suggestions which helped me through this issue.
George
I am pleased to say this problem is now solved. Basically, I disabled everything within the startup tab of msconfig. In addition, I ran several anti-spyware/adware removal utilities, namely, SpySweeper, AdAware Professional 6.0, and SpyBot S&D.
And, finally, after noticing a still existing problem of popups, I went to toolbar.google.com and downloaded their popup stopper software.
Once completed, the disconnection problems and popups ceased to exist even after a few hours of operation.
Thanks again for the suggestions which helped me through this issue.
George
Nice to see yet another happy soul with a problem solved,
It was a pleasure to aid you in troublesome times ;)
/B
It was a pleasure to aid you in troublesome times ;)
/B
ASKER
Thanks so much for providing a wide variety of options to try out. Speaking of the Windows XP CD, he only has his restore cds give to him when he purchased the pc. Is there any way of any of these restore cd's can be used if a repair or replacement of a system file is necessary?
George