Blue Screen when inserting USB memory key

Posted on 2004-11-05
Last Modified: 2008-02-01

My Windows XP computer blue-screens whenever I insert a USB memory key.  If I keep it inserted while I re-boot there's no trouble, but if I remove it and re-inser it again I get the blue screen again.

The blue screen code is as follows:
STOP: 0x00000019 (0x00000020, 0x828BAD2f0, 0x828BAD318, 0x0A050001).

Can anyone help?
Question by:amoosa
    LVL 6

    Expert Comment

    LVL 3

    Expert Comment

    Do you have SP1 Installed ? ... Might be a good suggestion to install it . Contains updates for USB 2.0 devices which can be essential for USB flash drives...


    Author Comment


    Thanks for the info...Actually I have sp2 installed and up until now the memory key was working without problems.

    Do I need to uninstall the USB drivers and re-install them?  If so, how do I do that?

    Author Comment

    Someone told me I should update my BIOS because there's some USB support in the new BIOS so I did that.  Unfortunatley I'm still having the same problem.

    I just inserted my USB key and before I got a blue-screen I got a message saying that the device was unrecognisable.  I'm not sure why my computer does not recognise my USB key.  I've been using it for a long time (prior to installing SP2).


    Author Comment

    Hellooooo, can nobody help me???
    LVL 20

    Expert Comment

    I want to display your USB devce status.
    Run command msinfo32 and nd navigate to Hardware Resources > IRQs. Click anywhere in the right panel and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data and repost


    Author Comment

    I really appreciate your help, and I REALLY appreciate the offer to take a look at my hardware resources.  But I think the problem is solved.

    After hours of scouring the internet I came across a similar board to this one where someone had posted a similar question.  The problem is a device driver called ustor (ustork.sys).  This device driver is not compatible with SP2.  I'm not exactly sure how to uninstall the driver properly so I simply removed it from system32/drivers.

    After removing that file the USB key works now...If anyone wants to tell me how to properly uninstall a driver I'd appreciate it, but for now I'm quite happy.

    Thanks again...Not sure about points.


    Accepted Solution

    Question answered by asker or dialog valuable.
    Closed, 500 points refunded.
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