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Blue Screen when inserting USB memory key

Hello;

My Windows XP computer blue-screens whenever I insert a USB memory key.  If I keep it inserted while I re-boot there's no trouble, but if I remove it and re-inser it again I get the blue screen again.

The blue screen code is as follows:
STOP: 0x00000019 (0x00000020, 0x828BAD2f0, 0x828BAD318, 0x0A050001).

Can anyone help?
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amoosa
Asked:
amoosa
1 Solution
 
PhysicistmCommented:
Do you have SP1 Installed ? ... Might be a good suggestion to install it . Contains updates for USB 2.0 devices which can be essential for USB flash drives...

Cheers!
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amoosaAuthor Commented:

Thanks for the info...Actually I have sp2 installed and up until now the memory key was working without problems.

Do I need to uninstall the USB drivers and re-install them?  If so, how do I do that?
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amoosaAuthor Commented:
Someone told me I should update my BIOS because there's some USB support in the new BIOS so I did that.  Unfortunatley I'm still having the same problem.

I just inserted my USB key and before I got a blue-screen I got a message saying that the device was unrecognisable.  I'm not sure why my computer does not recognise my USB key.  I've been using it for a long time (prior to installing SP2).

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amoosaAuthor Commented:
Hellooooo, can nobody help me???
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cpc2004Commented:
I want to display your USB devce status.
Run command msinfo32 and nd navigate to Hardware Resources > IRQs. Click anywhere in the right panel and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data and repost

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amoosaAuthor Commented:
I really appreciate your help, and I REALLY appreciate the offer to take a look at my hardware resources.  But I think the problem is solved.

After hours of scouring the internet I came across a similar board to this one where someone had posted a similar question.  The problem is a device driver called ustor (ustork.sys).  This device driver is not compatible with SP2.  I'm not exactly sure how to uninstall the driver properly so I simply removed it from system32/drivers.

After removing that file the USB key works now...If anyone wants to tell me how to properly uninstall a driver I'd appreciate it, but for now I'm quite happy.

Thanks again...Not sure about points.

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ee_ai_constructCommented:
Question answered by asker or dialog valuable.
Closed, 500 points refunded.
ee_ai_construct (replacement part #xm34)
Community Support Admin
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