Windows XP Pro complains: "cable unplugged" on NIC

Hello all,
First this is my PC:
* Laptop ACER 801 XCI that has both NIC onboard (Broadcom 440x 10/100) and Wireless LAN Mini PCI  2100 (centrino).
* There are two OS working on the same PC with different partitions: Windows XP Pro and Linux Mepis (Debian).

Current situation:
* Intel PRO Wireless LAN 2100 works fine both in Windows XP Pro and Mepis Linux.
* NIC works fine in Mepis Linux (it receives assignment from DHCP server) and the LEDs at the back blink normally (green LED lights normally, yellow LED blinks as the traffic flows)
* BUT, the NIC does not work in Windows XP Pro (I did not change any hardware connection). LEDs do not light up - both the green one and yellow one. Strangely, after I switched out the PC (after running Linux) - both LEDs lights, but when I use Windows XP Pro, as soon as Windows XP Pro boots - the LEDs turns off.

The situation simply shows that there is no problem in the hardware side, but probably in the software side of Windows XP Pro. I simply do not know what may happen.

I have not done anything major in the laptop, except that I removed the Linux Mandrake, and replaced it with Mempis Linux.

What I've tried to work out (but without successul resolution):
* Disabled, then enabled the LAN in Windows XP Pro
* Powered down, and up the laptop
* Reset the router
* Uninstalled, and reinstalled the driver for the NIC
* Cycled "NIC Speed" from Auto, 100 Full Duplex, 100 Half Duplex, 10 Full Duplex, 10 Half duplex
* Replaced the ethernet cable
* Checked the virus list of my symantec is recently updated.

with no avail.

Any idea what may happen?

rgds,
antonius aji
www.openesc.com
ahaji2002Asked:
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HDWILKINSCommented:
Try this.

Disable the wireless LAN in XP.  Just click on Network Connections and right click / Disable.

Then START / RUN / CMD and IPCONFIG /RENEW and see if you get a new IP.

My guess is that should do it.

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ahaji2002Author Commented:
Unfortunately, no success.

I just wonder what application that may disconnect the network media?

antonius aji
www.openesc.com
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HDWILKINSCommented:
Can we leave the wireless disabled and just concentrate on the Ethernet.

Go to Start / Run / and enter Cmd and tell me what you see.
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ahaji2002Author Commented:
This is what I did - from the Command Prompt:

1) All NICs were enabled (both Wireless and LAN)
* the command: ipconfig /all
* the result:

Windows IP Configuration

        Host Name . . . . . . . . . . . . : SOLO
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : openesc.com

Ethernet adapter LAN:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
        Physical Address. . . . . . . . . : 00-C0-9F-34-87-87

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : openesc.com
        Description . . . . . . . . . . . : Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter
        Physical Address. . . . . . . . . : 00-0C-F1-06-01-B9
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.254
        DHCP Server . . . . . . . . . . . : 192.168.1.254
        DNS Servers . . . . . . . . . . . : 202.53.253.65
                                            202.53.251.17
        Lease Obtained. . . . . . . . . . : Monday, November 08, 2004 7:13:03 PM
        Lease Expires . . . . . . . . . . : Thursday, November 11, 2004 7:13:03 PM

2) The wireless NIC was disabled, while keeping LAN NIC enabled
* the command: ipconfig /all
* the result:

Windows IP Configuration

        Host Name . . . . . . . . . . . . : SOLO
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter LAN:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
        Physical Address. . . . . . . . . : 00-C0-9F-34-87-87

3) Tried to renew the IP assignment as HDWILKINS suggested
* the command: ipconfig /renew
* the result:

Windows IP Configuration

No operation can be performed on LAN while it has its media disconnected.

It's seen that the "renew" did not bring solution as the XP complained not able to renew as the media (NIC) was disconnected.

For additional information: my XP has been updated to XP Pro SP2, and when I switched my laptop to Linux (Debian) without changing the cabling (leave as it is - just simply powered off, and moved to Linux) - both wireless and LAN can work normally. If one of the NICs is disabled, the other can work alternatively in Linux.

rgds,
antonius aji
www.openesc.com
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stevenlewisCommented:
any errors in device manager?
using static ip's?
see if there is any info here that can help
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q239924
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HDWILKINSCommented:
Sorry to take so long getting back to you.

Ok, with the wireless card disabled, you clearly have an IP address, with a gateway address and DNS entries.  So you should be able to get onto the Internet.

From a command prompt please ping the gateway.  
Ping 192.168.1.254

Let me ask you.  Does that gateway address sound correct to you??  When you get a chance.  Disable the Ethernet connection and enable the Wireless connection and do an IPCONFIG.  lets make sure that we're using the same gateway IP address.  Usually, the default gateway is 192.168.1.1

Assuming your ping worked, I would like you to go to a command prompt, with the wireless card disabled and the Ethernet card enabled and type IPCONFIG /RENEW and tell me what the results are.  


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HDWILKINSCommented:
HOLD THE PHONE

LET ME TAKE MY FOOT OUT OF MY MOUTH

i had asked that you disable the Wireless connection so when I took a quick look at the IP numbers I assumed they were on the Ethernet Side.  Sorry.  FORGET ALL OF WHAT I SAID ABOVE.  Sorry.

What does Device Manager say about the card.  Does it say it should be working?  If there are no lights on the card, its either not running (driver) or its physically not connected.  You said it works with Linix so we'll start out assuming its the drivers.



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ahaji2002Author Commented:
Hi,

The gateway - 192.168.1.254 - is ok, it is my router IP Address.

The device manager reports normally, the LAN NIC from device manager works fine - no yellow sign, no red cross sign (except if I disable it).  Even, I uninstalled the driver and then reinstalled it - just to make sure that driver installed properly - yet to no avail. Or if I removed the device ("softly from the device manager"), on the next boot, the PC will detect automatically and install the driver by itself.

I agree with you there should be no hardware issues (NIC, cabling, router) - as it works fine with Linux on same machine without messing around the connection.

I agree that it should be the soft part, which I am not sure what could be - perhaps driver, perhaps some applications I am not aware.

If it is hardware issue, it is easier for me to replace - as the laptop is still under guarantee agreement.

I read somewhere that the resolution is to reinstall windows - but I want to work out more before I take the "reinstall"  course.

rgds,
antonius aji
www.openesc.com
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HDWILKINSCommented:
You changed the card speeds and duplex to full and half.  However if that were the problem, it wouldn't say that the media was disconnected, Windows would load an AIPA address (167.x.x.x.) and you would get a different error message when you did IPCONFIG /Renew.

Make sure you have set the card back to Auto or Default.

Open up the properties of the card / TCP/IP and enter a static IP address of 192.168.1.240 with a subnet of 255.255.55.0.  No need to enter the gateway address.

Run IPCONFIG

Ping 127.0.0.1
Ping 192.168.1.240
Ping 192.168.1.254


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ahaji2002Author Commented:
Thank you for still staying with me.

I put back the "speed" setting to "auto" instead of 10 MB full duplex.

Assigning static IP with 'media sense enable' gave result below (as the nettwork stack is still blocked by Windows):

Windows IP Configuration

        Host Name . . . . . . . . . . . . : SOLO
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
        Physical Address. . . . . . . . . : 00-C0-9F-34-87-87

So, I need to disable 'media sensing' to supress 'media disconnected' by adding registry as written by  stevenlewis above. After disabling through registry, I restarted windows and gave IPCONFIG /ALL:


Windows IP Configuration

        Host Name . . . . . . . . . . . . : SOLO
        Primary Dns Suffix  . . . . . . . : openesc.com
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
        Physical Address. . . . . . . . . : 00-C0-9F-34-87-87
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.1.220
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . :

Then, as requested I did ping to
a. 127.0.0.1


Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

b. 192.168.1.220


Pinging 192.168.1.220 with 32 bytes of data:

Reply from 192.168.1.220: bytes=32 time<1ms TTL=128
Reply from 192.168.1.220: bytes=32 time<1ms TTL=128
Reply from 192.168.1.220: bytes=32 time<1ms TTL=128
Reply from 192.168.1.220: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.220:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

c. 192.168.1.254 (the router)
Pinging 192.168.1.254 with 32 bytes of data:

Hardware error.
Hardware error.
Hardware error.
Hardware error.

Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

So, although the IP was assigned statically, the NIC reported "hardware report", a weird hardware report as with the same setup I can easily connected to the router using Linux OS.

Here it is the report when the Wireline NIC was enabled:


Windows IP Configuration

        Host Name . . . . . . . . . . . . : SOLO
        Primary Dns Suffix  . . . . . . . : openesc.com
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : openesc.com
                                            openesc.com

Ethernet adapter Local Area Connection 4:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
        Physical Address. . . . . . . . . : 00-C0-9F-34-87-87
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.1.220
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . :

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : openesc.com
        Description . . . . . . . . . . . : Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter
        Physical Address. . . . . . . . . : 00-0C-F1-06-01-B9
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.254
        DHCP Server . . . . . . . . . . . : 192.168.1.254
        DNS Servers . . . . . . . . . . . : 202.53.253.65
                                            202.53.251.17
        Lease Obtained. . . . . . . . . . : Tuesday, November 09, 2004 9:24:35 PM
        Lease Expires . . . . . . . . . . : Friday, November 12, 2004 9:24:35 PM

But with this setup, when I tried to ping the router, it reported "hardware error" untill I disabled the LAN NIC.

Later on, between the router and the PC, I added ethernet hub (10MB), to my surprise, the NIC was "OK", I meant the bubble message "cable is unplugged" was gone. The LED at the back of NIC lites green, without any flickering in yellow LED. The bubble message showed "connected at 10 Mbps", BUT in reality there is no connection in network as there is no connection to DHCP server, or even if I assigned the IP statically, it cann't ping the router (but now the message is "time out of request", instead of "hardware error".

With all problems above, when I switch to LINUX OS, the LAN NIC is normal.

I simpley wonder:
* why Linux is OK, while XP Pro SP2 is not? (all with the same hardware setup)
* why using HUB (instead of router or switch), the NIC seems working with power, but the fact is not fully ok.

I tried to login in Windows XP using "safe mode with networking" to no avail.

rgds,
antonius aji
www.openesc.com
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ahaji2002Author Commented:
Dear All,

I finally download the new driver (dated 2003) from the hardware vendor:

http://www.broadcom.com/drivers/downloaddrivers.php

to replace the old driver provided by Microsoft (dated 2002)

And I solved the problem.

Thanks to HDWILKINS and Steve for the suggestion.

Antonius Aji
www.openesc.com
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moduloCommented:
Closed, 500 points refunded.

modulo
Community Support Moderator
Experts Exchange
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