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Blackberry jvm error 105, os reload and manual sync?

Posted on 2004-11-06
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Last Modified: 2011-08-18
I had just finished syncing my blackberry to my outlook.
I removed it from the USB link only to look down at some error I can't remember anymore.
Clicking on "ok" only made it worse.
I now have a continuous message of "JVM error 105".
It appears to be a corrupt os at this point.
I've downloaded the OS from:

http://www.blackberry.com/support/downloads/aws

I have a blackberry 6280.  I downloaded and ran the appropriate OS.
It asks for blackberry 3.6 desktop as a prerequisite.

This is where I'm stuck.  As far as I can garner, I am supposed to now connect the Blackberry, open the desktop manager and do a "Manual Sync".  Huh?  How do you do that?

tia
Luke
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Question by:lmkandia
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mavnik earned 2000 total points
ID: 12514747
Hi Luke.

 I do not own one but i have several palms. Ok I just want to back track little.
1.      Did you install the desktop software first? If not uninstall everything including the blackberry software drivers. Install the desktop manager first then drivers
2.      Go to Device manager, find RIM product, click on reinstall driver (specify C drive or what ever drive you install the software, if it does not automatically find the drivers ,you will have to point the computer to them, so be careful and know where you install the software drivers), it will find it and install it.
3.      Other things to look for are No USB issues with your computer. Check device manager for any yellow
exclamation marks.Firewall issues preventing the uit from talkig to each other ,but i doubt the firewall issue based on your error message.

 You also said in your post the you needed do perform a manual hot sync. This is where you open up you Blackberry desktop and select  manual hot sync with the unit in the cradle or connected to a USB cable to your computer.

Here is another site with some of the same issues and possible a solution.
http://www.blackberry.net/developers/forum/thread.jsp?forum=1&thread=1631

Below are some instructions from a PDF file that I found. Its is very technical.
here is the link plus i copied it herein E.E just in case you do not have Adobe reader installed
Link to PDF File
http://www.blackberry.net/support/pdfs/TAE-00022-001-BlackBerry_Desktop_Software_Silent_Install.pdf

Hope it helps ......Mav
=============================================================
Silent install for BlackBerry Desktop Software
© 2002 Research In Motion Limited www.blackberry.net Page 1 of 4
Silent install for BlackBerry Desktop Software
Originally posted: March 2002
Affected software versions
BlackBerry™ Desktop Software version 2.1with Service Pack 3
BlackBerry Desktop Software version 3.2
Overview
The silent install feature for the BlackBerry Desktop Software provides system administrators with the ability to
preconfigure default settings for a BlackBerry Desktop Software installation. This preconfiguration enables a
simplified initial deployment of the BlackBerry Desktop Software to a large number of client computers in a fully
automated manner that does not require end-user interaction.
Functional summary
Silent install offers the following functionality to system administrators:
_ enables system administrators to "capture" installation and configuration values to several text (.xml) files
_ these text (.xml) files are used during the installation process and initial runtime of the desktop software to
duplicate the system administrator’s choices during the installation and configuration of the software on the end
users’ computers
Defining BlackBerry Desktop Software installation defaults
The silent install feature for the BlackBerry Desktop Software enables system administrators to run a prototype
installation in record mode, by specifying the /r option to the Setup.exe installation program. This operation
produces a response file that can be used subsequently by specifying the /s option to Setup.exe when the end-user
installation is performed. When run with such a response file, the BlackBerry Desktop Software installer runs in
silent mode (with no User Interface), with all installation options selected automatically to match those made by the
system administrator during the recorded prototype installation.
Defining BlackBerry Desktop Manager defaults
A command line option for the BlackBerry Desktop Manager, /r, is provided that enables the system administrator
to export all of the current settings of the BlackBerry Desktop Software to three text files: DefaultsDesktop.xml,
DefaultsRedirectorSettings.xml, and DefaultsIntellisync.xml. The last text file contains all
Intellisync™ configuration options that are available in the PUMATECH Intellisync software development kit
(SDK) 2.7.2. These files are created in the BlackBerry Desktop Software installation directory, unless an optional
directory name option follows the /r option, in which case the output files are placed in the specified directory.
After the program closes, the system administrator should copy the files DefaultsDesktop.xml,
DefaultsRedirectorSettings.xml, and DefaultsIntellisync.xml to the installation source directory. The
BlackBerry Desktop Software then uses the DefaultsDesktop.xml, DefaultsRedirectorSettings.xml, and
DefaultsIntellisync.xml files when they are present in the installation source directory.
Silent install for BlackBerry Desktop Software
© 2002 Research In Motion Limited www.blackberry.net Page 2 of 4
Sample usage scenario
End-user permission requirements
_ ability to write to the installation folder
(for example, c:\Program Files\Research In Motion\BlackBerry)
_ ability to register COM components
_ appropriate permission to the HKEY_LOCAL_MACHINE\Software:
_ \Microsoft\Windows\Current Version\App Paths
_ \Research In Motion\BlackBerry
_ \Microsoft\Windows\Current Version\Uninstall
Step 1: Perform the “Record” action
1. Create a folder to root drive on a workstation (i.e. C:\Temp).
2. Double-click the BBEE_21_SP3.exe to extract all of the files to folder C:\Temp.
3. When prompted to install the BlackBerry Desktop Software select Cancel.
4. Copy the C:\Temp contents to a network directory that all users can access (for this example
N:\BlackBerry_Install\).
Note: If using the CD image of the BlackBerry Desktop Software then steps #1-3 are not required as these are
simply steps to extract the image from the single-file installer. In this case simply copy the CD image directly to
the N:\BlackBerry_Install\ directory.
5. Run the BlackBerry Desktop Software installer with the following command prompt settings:
Setup.exe /r /f1N:\BlackBerry_Install\setup.iss
Note: There is NO space between /f1 and N:\BlackBerry_Install\setup.iss.
Note: Do not move back and forth (using Next and Back commands) through the installation. This causes
playback problems.
6. All installer selections are saved to the following response file: N:\BlackBerry_Install\setup.iss.
7. At a command prompt, move to the directory in which the BlackBerry Desktop Manager is installed.
8. Run the BlackBerry Desktop Manager with the following command prompt settings:
DesktopMgr.exe /r N:\BlackBerry_Install.
Specifying N:\BlackBerry_Install places the generated .xml text files directly onto the desired network
drive.
The BlackBerry Desktop Manager is now running in “Record” mode and you can configure it as required for your
end users (installation settings, desktop settings, Intellisync settings, redirector settings, and so on).
The following three .xml text files are created when the BlackBerry Desktop Manager closes, and they contain the
settings defined in step 3. These files preserve the settings for the following options.
_ DefaultsDesktop.xml (Desktop Manager)
Silent install for BlackBerry Desktop Software
© 2002 Research In Motion Limited www.blackberry.net Page 3 of 4
View: Show Status Bar, Large icons, Small icons
Options: Hide When Minimized, Connection Settings (excluding Serial Port settings)
Backup and Restore > Options: all configurable settings
Intellisync: Reconcile email, Synchronize PIM, Update handheld’s date and time, Configure email, Auto
start
_ DefaultsRedirectorSettings.xml (Redirector Settings)
General tab: All configurable settings
Filters tab: All configurable settings
Security tab: All configurable settings
Advanced tab: Don’t save a copy to the Sent Items folder
_ Default Intellisync.xml (Intellisync)
Configure PIM > Choose: Handheld application, operation (Import, Export, or Synchronize)
Configure PIM > Advanced: Confirmation, Conflict Resolution, and Date Range (Calendar only) settings
9. The following files should now appear in the N:\BlackBerry_Install\ network directory:
_ BlackBerry installation files (as copied from the CD)
_ Setup.iss: response file from installation
_ DefaultsIntellisync.xml: default settings for Intellisync
_ DefaultsDesktop.xml: default settings for BlackBerry Desktop Manager
_ DefaultsRedirectorSettings.xml: default settings for Redirector Settings
Step 2: Perform the “Playback” action
The system administrator can distribute the preconfigured installation package to the end user (through common
software distribution packages). The installation can then be run silently by specifying the following:
If NOT run from the N:\BlackBerry_Install directory:
N:\BlackBerry_Install\setup.exe /s /f1N:\BlackBerry_Install\setup.iss
/f2"%TEMP%\bbinstall.log"
If run from the N:\BlackBerry_Install directory:
setup.exe /s /f1setup.iss -f2"%TEMP%\bbinstall.log"
Silent install for BlackBerry Desktop Software
© 2002 Research In Motion Limited www.blackberry.net Page 4 of 4
Note: The use of the -f2 switch and specification of the location for the log file to be generated will allow the log
file to be generated on the local machine and the N:\BlackBerry_Install directory to be set as read-only.
Deploying multiple default configurations
You can deploy multiple default configurations within an organization by running the desktop software in “Record”
mode and setting each group of defaults using multiple network shares.
Installing over an existing BlackBerry Desktop Software installation
This version of the software is primarily intended for initial deployments. However, it can be installed over existing
versions of the BlackBerry Desktop Software.
The silent install will operate as follows when performing the playback action over an existing BlackBerry Desktop
Software installation:
1. Verify that the desktop software uses the users’ existing settings.
Note: All settings are preserved from previous BlackBerry installations, except for the Intellisync settings, when you
upgrade from the BlackBerry Desktop Software version 2.0; and except for advanced Intellisync settings when you
upgrade from the BlackBerry Desktop Software version 2.1.
2. Use the default settings in the .xml files, if they are present.
3. If no default settings are provided, use email system-specific default settings (Microsoft Outlook/Exchange and
Lotus Notes/Domino as appropriate).
Part number: TAE-00022-001
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Expert Comment

by:mavnik
ID: 12514915
Thanks very Much for the grade!! and the points!! Luke... Hope all works out ......Mav
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Author Comment

by:lmkandia
ID: 12514922
My god, that was quite the effort mavnik!
And for that effort, you get the prize!

As it turned out, I found the Rogers help # (1-866-931-3282).
I was getting nowhere fast and wanted it up and running asap.
Turned out I downloaded the wrong firmware.
I had downloaded the ATT version from here:

http://www.blackberry.com/support/downloads/aws

Shoulda gone here:

http://www.rogers.com/blackberrysoftware

There I downloaded the right version of 3.7 software destined for my Rogers handheld.
Proper sequence for reinstall:

1. Make sure your blackberry is NOT connected to the pc.
2. Make sure that you have the most current version of desktop manager.  As of November 5, 2004 it is version 3.6.2.9 (Jan 2004).  If not, get it from your provider or from blackberry at:

http://www.blackberry.com/support/downloads/aws

at the bottom of the page.

3. Download the firmware for your device.  Make sure you get the firmware from YOUR provider.  In my case it was Rogers at the Rogers link above.  ATT users could use the blackberry link above.
4. Install the firmware.  It does NOT show up anywhere in your "list" of programs to run.  Instead it will show up under "Desktop Manager" when you run it and then go to HELP/ABOUT DESKTOP MANAGER/HANDHELD SOFTWARE.  The one that worked for me showed up as:

v.3.7.1.41(Platform 1.6.1.41) for the Blackberry 6230/6280 Wireless Handheld

5. Plug the Blackberry in and turn it on if not already turned on.
6. Now you can double click on Application loader to reload the OS.  With the right OS installed (as detailed in step #4. you should now see a list of choices to install/re-install.  I was advised to simply go with the default - the OS upgrade/update to 3.7.1.41.  After clicking "ok" it was about 5 minutes of churning, but it finally came back!

Luke

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Expert Comment

by:mavnik
ID: 12514950
Wow luke seems you nailed it, i will keep your efforts bookmarked close by.. nice job!

Mav.......
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