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Qutlook Express
Our company just changed hosting companies and now my boss can't access his IMAP email from home using Outlook Express. He can access it from work, a coffeshop, several different places but just not home. Anybody ever heard of this?
It worked fine from everywhere before we changed companies.
Jay
It worked fine from everywhere before we changed companies.
Jay
ASKER
Its the SAME Laptop
what kind of connection he is connected from home ?
ASKER
broadband, its so wierd because he can come to work the Acess Point picks him up and he can do everything, go to the University and works there too, goes home and he can't send from there anymore.
Jay
Jay
As I had asked in my first comment what is the error message he is getting when he sends the email ?
ASKER
i'll find out
ASKER
from outlook express:
An unknown error has occurred. Subject 'review for jason', Account: 'tweller@modelithics.com',
from outlook:
Task 'www.modelithics.com - Sending' reported error (0x800CCC65) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 503 valid RCPT command must precede DATA'
An unknown error has occurred. Subject 'review for jason', Account: 'tweller@modelithics.com',
from outlook:
Task 'www.modelithics.com - Sending' reported error (0x800CCC65) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 503 valid RCPT command must precede DATA'
ASKER CERTIFIED SOLUTION
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Just a question, is the broadband provider a cheap one or perhaps pay as you go ?
The reason I ask is that I've seen a similar thing on a pay as you go broadband where the ISP blocked the email ports unless you 'upgraded' to the email option.
Just a thought
Dave
The reason I ask is that I've seen a similar thing on a pay as you go broadband where the ISP blocked the email ports unless you 'upgraded' to the email option.
Just a thought
Dave
ASKER
No he uses Verizon DSL I believe, it is definatly a reputable company as there are only a few providers in this area
have you checked/tried all the suggestions in my previous comment ?
ASKER
Done that all, I sent him screen shots of my settings and everything jsut to idiot proff it for him.
can you ask him to create a new identity in his OE and check in that ?
Also ask him to do this
open OE
go tools > accounts > double-click on the account
go to advanced
and check "outgoing server requires authentication" and check what happens
Also ask him to do this
open OE
go tools > accounts > double-click on the account
go to advanced
and check "outgoing server requires authentication" and check what happens
ASKER
Already did when I sent him the screenshots, waiting for reply
ASKER
I had him do all that but nothing worked, I doubled check his settings yesterday myself while he was in the office, changed NOTHING, he went home and itworked...So, I still don't know WHY but it does work now.
Jay
Jay
What happens after the account is setup in OE ?
Does he get any error message while sending and receiving email ?
Is OE in his home fully updated ?
Ask him to temporarily disable firewall and Anti-virus and then check Outlook express to see what happens ?
Give us more details on what is happening ?