This one apparently has HP "stumped". Their response is an incompatability with XP SP2. I call BS. Why? Because they say the PnP's not detecting everything correctly (XP's PnP). Well, it is. All devices show up in the device manager, the scan and print functions just do not function in the HP Director Applet that "drives" the 6110.
Here's a copy/paste of my initial question to HP via e-mail. I think this pretty much sums it up. Any help would be greatly appreciated as my 6110 is pretty much dead in the water as all it's good for now is as a printer (sigh).
This is exactly my problem.
purchase_date : xxxxxxxxxxxxxxxxxxxx setting_changes : See above.
tech_skill : advanced
I have done everything in the document listed above.
Was told by an online support tech at HP that the problem had to do with SP2. Well, mine worked WELL AFTER the initial installation of XP SP2.
When it screwed up was when the automated system sent me a notification that new drivers were available and I installed these drivers. What I learned was that the "new" drivers were the "Corp Edition" drivers and they had killed the interactive features of my device (the ONLY reason I bought the 6110 to begin with).
I uninstalled and reinstalled the Full 2.1 drivers and have had the symptoms in the URL listed above ever since.
I need an answer and I need one now. I spent two hours online with the support guy only to have him send me the document he was READING from in the end and all to no avail. I have over 10 hours invested in this and need it fixed. I'm an MCSE and have 20+ years professional experience including a LOT with HP products and this is absolutely the worst experience I have ever had with HP. I need a solution as my boss (we are a MS Solution Provider) is getting tired of wasting my time at $100/hour. He wants to know where to send the bill| LOL (He's dead serious though.) I need and answer and no more SP2 excuses. This level of support for a mainline product on a mainline OS with a major service pack is unacceptable from a company like HP.