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XP Pro crashes when copying large files over network

I cannot figure out why my XP Pro machine crashes every time I copy a large amount of data.  I have a network of 6 computers with XP Home, XP Professional, and 2K.  All computers work well except for my brand new computer.  I have to restart the computer every time as it hangs indefinately.  The specs of my new computer is as follows:

MB: Tyan S2885 Dual
CPU: Dual AMD 250, 2.4 GHz
RAM: 2 GB Registered
HD1: WD 74 GB 10,000 RPM
HD2: Seagate 200 GB Barracuda 7,200 RPM
HD3: Seagate 200 GB Barracuda 7,200 RPM
GPU: ATI AGP X800 XT Platinum Edition (256 MB)
Sound: Creative Audigy ZS Platinum Pro

Can someone please let me know what is going on?  This prevents me from using my new cool computer.  I'm very frustrated!
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esbjorn_larsen
Asked:
esbjorn_larsen
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1 Solution
 
Paul SDesktop Support Manager / Network AdministratorCommented:

Review the event log and tell us what you find (right click on "My Computer" and select manage)

any large file or a certain one. try testing hard drive, Start Menu > Run > "chkdsk /r"

test ram, www.memtest86.com

more details would be usefull.

domain or workgroup? 100 Mbit ? from pc or to pc transfer ? what program ? what type of file ? what happen if you transfer many small files? have you tryed transfering the same file the opposite way? try disabling Qos. router, switch, or hub? administator rights?
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zvitamConsultantCommented:
Check the event viewer, you might get clue what is causing this problem...
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esbjorn_larsenAuthor Commented:
Some more facts:
==> computer is connected to a domain
==> network lan speed is 100 MBit
==> router is a NetGear FVS318
==> I have no conflicts in my device manager.  All devices are working correctly and there are no "unknown devices".
==> I can copy very large data sets over the network as long as they are NOT audio files.  When copying a .WAV file XP hangs for 15 seconds before resuming the copy action.  My machine seem to do some check of the .WAV files.
==> When I copy MP3 files over the network it hangs after about 30 seconds and does NOT start up.  I have never had any problems copying these MP3 files from any other computer back and forth within my network.

Event Viewer - System
===============
Error 1
--------
The driver detected a controller error on \Device\Harddisk0\D.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Error 2
-------
The server {520CCA63-51A5-11D3-9144-00104BA11C5E} did not register with DCOM within the required timeout.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Error 3
-------
The device, \Device\Scsi\si31141, did not respond within the timeout period.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I hope this helps a bit more as it does seem as though my XP machine does not like the audio files.
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esbjorn_larsenAuthor Commented:
Oh, BTW I am running all my user accounts as "Administrator" and all permissions, sharings are in order.  I couldn't get the memory test to work yet but I'm working on that too.
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Paul SDesktop Support Manager / Network AdministratorCommented:
are all of your .wav and .mp3 files located in a seperate area then the OS ?
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Paul SDesktop Support Manager / Network AdministratorCommented:
try running "chkdsk /r" on your disks.

you may also want to run a registry checking tool. You may have bad registry info setup in the registry for .mp3 files and .wav files. some kind of program that works with those files.

For example if you have winzip installed and you right click on a zip file you see winzip options.

there may be something setup similar for .mp3 files that is messed up. be sure to try different .wav and .mp3 files to make sure it is all of them, not just certain ones.
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esbjorn_larsenAuthor Commented:
I tried running chkdsk and it returned no errors.  Also, my XP install is a perfectly "clean" install.  I have not installed any other software except windows XP Pro itself.  I have already re-installed the entire XP Pro once and I got the same result the first time.  In other words, the registry should be "clean" as I have not installed any other pieces of software except a few SATA drivers, soundcard drivers, graphics drivers and DVD Roxio write software.  

All my MP3 files are located on a central file server running Win2K Pro in my network.
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Paul SDesktop Support Manager / Network AdministratorCommented:
oh the files are on another computer? have you checked to see if something is wrong with the file server? can you repeat the problem on another machine? what about when you boot to safe mode with network support? move the file to another computer on the network, then transfer it from the second pc to your pc and see if the problem occurs.
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esbjorn_larsenAuthor Commented:
I'll do this on Thursday night.  I had to travel out from my work environment.  I'll update ASAP when I'm back. Thanks a bunch...
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esbjorn_larsenAuthor Commented:
I have successfully copied all the media files over the same network, same router to 3 other computers.  This is definately an isolated behavior on my new XP machine.  Unfortunately, I cannot test the "safe mode" until Thursday as I can only connect remotely over VPN to the computer until Thursday.
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Paul SDesktop Support Manager / Network AdministratorCommented:
did you ever check the memory and hard drive? what about different SATA drivers? uninstall roxio and see if the problem goes away? tryed a different network card? rename one of the mp3 files to .txt and see if it copies over.
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esbjorn_larsenAuthor Commented:
I tested my memory (2 DRAM ECC Registered 1024 MB) and all tests came out successful.  I don't have a different network card as the network is built-in to the Motherboard, but I could try it later if nothing else works.  

I tried renaming the MP3 file, but it's not a good test as the computer crashes at different points during the file transfer.  I can always copy just a few individual files.

FINALLY, a test that did give me something.  All the time I had tried to copy 4 folders with appr. 1 GB of data from the networked computer.  This is what has been crashing.  It did work when logging into using "SAFE mode with networking".  The very same copy procedures always fails when logged in normally.

Any thoughts...
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Paul SDesktop Support Manager / Network AdministratorCommented:
try running "msconfig"
select "selective startup" uncheck "load startup items" on the services tab click "hide microsoft services" then uncheck the rest.

then see if it works? if it doesn't then some windows file or process that gets loaded in normal mode is conflicting. if it does work then a program you are loading is causing it. re-enable one at a time until you find out which one.

also try disabling your anti-virus and see if the copy works.
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esbjorn_larsenAuthor Commented:
OK, now I'm entirerly screwed.  I had at the same talked to Tyan tech support.  I followed their guidelines of updating the BIOS.  My flash BIOS failed and now my computer is entirely dead!  Tyan tech support is closed over the weekend so I have no idea what I'm supposed to do.  Do I have to buy an entirely new motherboard for $500?
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esbjorn_larsenAuthor Commented:
I ordered a new BIOS replacement chip so until I get that put in place I won't be updating this question.
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Paul SDesktop Support Manager / Network AdministratorCommented:
thats ok. let me know what happens. are they going to pay for the chip since they told you to do the flash? why did it fail? power outage? of just no reason?
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esbjorn_larsenAuthor Commented:
Their policy on their web site specifically says that they are not liable so, no they won't reimburse me.  They simply said that it "never fails"......whatever.  I used 2 floppy disks, just like their web site specifies.  The actual flash seemed to go ok, but when I performed the CMOS reset and restarted the computer it just never started again.  I ordered 2 new BIOS replacement chips from Biosman.  The new chips will have the latest working BIOS version loaded so I won't have to go through another failed BIOS flash.  I needed a BIOS update anyways, due to reported issues with AMD64 and SATA driver incompatibility and other issues with the prior BIOS version, which was the first version for this motherboard (MB=Tyan S2885 and BIOS=v1.02).  I'll update this ASAP when I have the new BIOS.  THe first thing I'll do is to compare each service that is running in "normal" mode versus "safe mode" and turn on one-by-one, until I can replicate the error and find out which service that caused the error.

Cheers
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Paul SDesktop Support Manager / Network AdministratorCommented:
well give the file copy proces a quick test just like you would normally after you get the new bios. maybe it will fix the problem.
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esbjorn_larsenAuthor Commented:
Hey, I just successfully copied all my files over the network.  I got 3 chips from BIOSMAN charged with the following BIOS versions.  2885v102, 2885v202, and 2885v202w (beta).  The 202w Beta version did not work at all, the 102 version was the cause of the problem somehow.  Basically, I got it all working by using the 2885v202 BIOS.  I have no idea why this is as the BIOS release notes does not explain any reason why.  I'm just happy that it works.  Thanx for hanging in there with me.
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Paul SDesktop Support Manager / Network AdministratorCommented:
i'm glad it's working. have fun.
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esbjorn_larsenAuthor Commented:
Ok, the problem just came back.....
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Paul SDesktop Support Manager / Network AdministratorCommented:
how long did it stay gone? what changed? try system restore back a few days.
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