Internet Explorer shuts down

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smiffy13

If you can stay on-line long enough - check for any MS updates (tools, windows update, custom install, optional hardware updates). I had an issue recently that was fixed with a driver update for the modem.

SOLUTION

amirinamdar

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Worked4me

You would need to do some more investigating by checking Event Viewer. Right click My Computer,
select Manage, then Event Viewer, look under Application section for a yellow or red mark refering
to Internet Explorer.

It may be crashing as previously mentioned because of a driver conflict or a conflict with
an application you are running on your computer.

Good Luck.

ASKER

Before I follow through on the advice given, I should say I run Spybot and Adaware religiously. I also uninstalled SP2 because it eliminated much of my access to the Internet. I assume it's a conflict with my router's firewall, but haven't tried to figure it out yet.

I will try updating my virus program and see if that doesn't help. I did update not too long ago, but we will give it a shot.

Any other tips or advice is welcome,
thanks

mrwebdev

Browser HiJacking comes to mind? Sounds similar to
something I ran across helping out a friend with her PC!

Many scenarios play out if this is the case, usually Ad-Aware can detect
a vast majority of these but needs to ran 4 or 5 times in a row to
completely remove all the unwanted files and regsitry entries, check the
Windows Run & Run Once entries!

Good Luck, hope this helps!

BjornEricsson

Sounds like the invalid RPC procedure to me. The same problem that can cause the lsass.exe error and shutdown your machine (yes, and Sasser virus uses this function).
If you want to find the cause of it I suggest that you read through this article:http://msdn.microsoft.com/library/default.asp?url=/library/en-us/rpc/rpc/rpc_over_http_security.asp
But for a permanent fix, a reinstallation of Internet Explorer would be best.
(Even better, start running Firefox ;-)
Check with AdAware and http://www.symantec.com for exploits regarding the sasser virus to make sure.
Happy reading and hope it helps,
/B

ASKER CERTIFIED SOLUTION

RyanCh

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I already mentioned virus scanning and hijacked browser in the very first comment. I also recommended registry checking and CWShredder. These have been repeated a couple of times or more since then. You already stated you run SpyBot and AdAware religiously. You might want to send your Isass.exe to Symantec just to make sure you haven't caught a new variation of virus - seems like these come out every couple of months!

mugman21

What does it say in the event log about why IE is shutting down??? Could you post some of the error messeges here along with there error code and error id.

Mugman

ASKER

I brought up IE and crashed it a half a dozen times. When I went to the event viewer, there were no error messages. I had checked it right before I crashed it, and noticed their were no new error messages. I did notice that while I left my computer on and was out of the house, I received several errors, which I thought odd

Error message: wuauclt (3156) The database engine stopped.
Error ID: 101

Error message: wuaueng.dll (3156) SUS20 ClientDataStore The database engine stopped the instance
Error ID: 103

Error message: wuaueng.dll (3156) SUS20 ClientDataStore The database engine started the instance (0)
Error ID: 102

Error message: wuauclt (3156) The datebase engine 5.01.2600.0000 started.
Error ID: 100

I did not see any listing for error code, is that possibly under a different heading?

Forgive my ignorance, but I find it odd that I'm getting error messages when I'm away from my computer.

thanks
jimmyr

SOLUTION

mugman21

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mugman21 is right about the wuauclt having to do with the "auto update" function in Windows, but take a look at this:

http://securityresponse.symantec.com/avcenter/venc/data/backdoor.clt.html

Check RUN in your registry under HKLM and HKCU just to be safe.

ASKER

I ran "SFC /scannow" and head to get my installation disk to repair quite a few files. I wonder is this all from corrupted files, or is it possible that it's reinstalling these files for another reason.

I also ran CMShredder. It found a couple of problem files, but it did not effect this problem.

I checked the registry for the website listed by huntersvcs. Going through the registry, I didn't see any problem files that corresponded to what was on the site.
Thanks again for your suggestions

Have you tried temporarily shutting off the firewall in your router?

Hi jimmyr :-),
Since this question is starting to get old could you please give us an update on the status of this question?
See: https://www.experts-exchange.com/help.jsp#hi51 Thank you, turn123's friendly update request script.

ASKER

Hi,

I've had the problem that I can't quite figure out how to uninstall IE. I go to remove programs in control panel and it's not listed. Since I've been embarrassed to admit my lack of knowledge, I haven't reposted, assuming that I would run across the answer. Anybody have any tips? I'm running XP Pro.

thanks,
jimmyr

leonardkm

I have had similar problems which turned out to be spyware. Run a program such as Ad-Aware or Spysweeper, preferably both.

ASKER

Also, I ran SFC /scannow and updated the files. And I also run Ad-awae and Spyhunter constantlyu.

You can't un-install IE from XP as it's integrated into the Operating system :-(.

ASKER

Uh-oh. Does that mean I have to reinstall the operating system? say it ain't so.

See https://www.experts-exchange.com/questions/20339330/How-do-you-do-a-repair-or-IE-6-0-in-Win-XP.html for how to repair IE.

This gives you step-by-step instructions on how to repair the Internet Explorer on an XP operating system:

http://support.microsoft.com/kb/318378/EN-US/

Hope this helps.

SOLUTION

me4mimes

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ASKER

I went into Add and remove programs to eliminate any unseen software that may have attached itself. I counted six different programs I removed. I think this did the trick, since the browser has been stable since then.

Thank you to all who bothered to try to answer this question.

jimmyr

Glad you got your problem solved!

Hi jimmyr :-),
Since we haven't heard from you for a couple of days could you please give us an update on the status of this question?
See: https://www.experts-exchange.com/help.jsp#hi51 Thank you, turn123's friendly update request script.
Offtopic comments about this script to https://www.experts-exchange.com/questions/21188389/Unanswered-question-list-and-ping-feedback-and-bugs.html please :-).