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Mail.box corrupt

Posted on 2004-11-07
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Hello everybody

I got a problem with my system again. I am running Lotus Domino 5.0.8 on a Windows 2000 Server. My clients are running Lotus Notes 5.0.5. (Yes, I know its stoneage but i am going to upgrade to 6.5 soon, probably during christmas)

The Domino server works great all day, but at the strike of 04:00 when thee server starts compacting, the mail.box gets corrupted.

A few lines from the Misc log:
06.11.2004 04:00:02   Router: Shutdown is in progress
06.11.2004 04:00:02   Router: Beginning mailbox file compaction of mail.box
06.11.2004 04:00:04   Document NT0055588A in database D:\Lotus\Domino\Data\mail.box is damaged: Document attachment is invalid
06.11.2004 04:00:04   Router: Unable to compact mailbox file mail.box: 03:F5
06.11.2004 04:00:04   Router: Completed mailbox file compaction of mail.box
06.11.2004 04:00:05   Router operation resumed.
06.11.2004 04:00:05   Router: Mailbox file mail.box is corrupt

This results in mail.box getting read-only, and users can't send or receive mail. The only solution I have seen is to restart the Domino server.

This started abtout 2 weeks ago. I entered mail.box and deleted all dead mail stored there. But still this happens, at least 4-5 times a week. I see why it happens, but my question is how can I prevent it from crashing my Domino server??

I guess it is because of the same problem some of my users have been getting mails they cannot open. They get an error message saying: "The object store note that is used by this note was not found. Run the object store collect task on this database".
Is this because of the mail.box keeps getting corrupt? How do I run the object store collect task on a database??

Have a nice sunday, everyone!

:-Rune:-
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Question by:Millerjord
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by:Sjef Bosman
ID: 12518378
Stoneage? Oh, no, more like Industrial Revolution ;) There are still questions being asked in EE about 4.5...

The easiest thing, and probably the most sensible as well, is to do the following:
- stop the router
- remove (or rename) mail.box; if you have multiple, rename them all
- start the router
The router will recreate the necessary mail.box files from the template. If your problems persist, the template might be corrupt. Come back any time :)

Sjef
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by:madheeswar
ID: 12521154
Yeah replacing a mailbox.ntf and restarting Domino should do the trick.

it happened for one of my client.
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by:Millerjord
ID: 12521313
Hi,

I did stop the Domino server, rename all mail.box and start the Server again. Checked that a new Mail.box was created and it still worked this morning.

But now I get an error message when trying to send a mail with attachments saying "The object store used by this note was not found or is not a Notes database: mail.box"

When sending a mail without attachments it seems to work just fine.

I am going to try to replace mailbox.ntf, or does anyone has a better idea??

And does anyone know how to run the object store collect task on a database??

-:Rune:-
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madheeswar earned 336 total points
ID: 12521334
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by:Millerjord
ID: 12521380
Thank you Madheeswar, I found a document that did work

I had to change the Shared_mail setting in notes.ini from 2 to 1.

Now it works, at least at the moment.

We will have to see what happens.
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by:Sjef Bosman
Sjef Bosman earned 332 total points
ID: 12521382
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by:qwaletee
qwaletee earned 332 total points
ID: 12547893
I will tell you this: I have never heard of trouble-free SCOS.  Shared mail sucks.  Cheaper to get more storage, even with storage management headaches.  a god archive policy will get you much farther in saved space than SCOS any day, any way.
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by:madheeswar
ID: 12581719
Millerjord,
Can you please close this question and accept appropriate answer and grade it with "A".

Thank you,
maddy
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Author Comment

by:Millerjord
ID: 12693775
Hello, everyone.

I still got trouble. The mail.box crashed 3 times this weekend, and I got millions of mails troubling. I get an error saying "The object store note that is used by this note was not found. Run the object store collect task on this database".

Is this because of shared mail?? Can I just turn off shared mail in notes.ini, or do I have to set more options other places??

And is it possible to run Collect on the shared mail database?? How do I do it??

-:Rune:-
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by:madheeswar
ID: 12694356
u can turn off Shared mail.
And after that restart Domino server.
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by:Millerjord
ID: 12694555
And the users will still be able to open the mails stored in the shared mail database??

-:Rune:-
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by:qwaletee
ID: 12702514
Whoa whoa whoa...

If you want to turn off shared mail, you better make sure to unlink existing mail files first.  That can take time.  But it would not surprise me that you get corruption problems from shared mail, an the corruption problems cuase mail crashes.
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by:qwaletee
ID: 12702515
Oh, and don't drop out of site this time, please.  OK?
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by:Millerjord
ID: 12703438
Hi!

I won't drop out, until it seems working. It did a couple of weeks ago, but it was just a blast!

OK! So I do the following:

1. Run Load Object Unlink from the server console.
2. Change Shared_Mail=1 to Shared_Mail=0 in notes.ini
3. Restart the server.

Will users mail crash?? The whole database, or just some mails that won't work?? Will this stop the unlink-process, or will it complete anyway??

-:Rune:-
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by:qwaletee
ID: 12908474
My bad... I never answered the last comment.  The answer to which is, I think you've got it.
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by:Millerjord
ID: 12910873
OK then, I will try to unlink the mails tomorrow!

-:Rune:-
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by:qwaletee
ID: 12923969
You aren't Rune Carlsen, are you?
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by:madheeswar
ID: 13119277
Split between Qwalette and Myself.
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by:Sjef Bosman
ID: 13119297
Why?
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by:madheeswar
ID: 13119329
Sorry Sjef,
Please include Sjef also.

So, split inbetween, Sjef, Qwaletee and myself.
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by:Sjef Bosman
ID: 13121291
Thanks! But I just wanted to know why...

Millerjord, please assign the points.
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by:madheeswar
ID: 13121337
I did not noticed your first post.

I remembered Qwaletee and myself are replying to this.
Where have you been all these days? Looks like you became busy like me.
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by:Sjef Bosman
ID: 13121435
Yep. At last some work, and a PC that's refusing to work with my webcam, then I had a corrupt registry, and more ****, but now all seems to be cleared up. Got some additional memory (128M -> 640 M) so swapping is a thing of the past. Then I had my ADSL improved, from 128K for 30 Euro to 512K for 20 Euro. Aaaaah! Great!

And it just started snowing again over here. Looks nice. I hope there won't be too much of it...
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by:madheeswar
ID: 13121568
Good again you are on track.

Best of luck.
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by:qwaletee
ID: 13129137
sjef_bosman,

> And it just started snowing again over here. Looks nice. I hope there won't be too much of it...
We just got about 18 inches over the weekend.

- qwaletee
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by:Sjef Bosman
ID: 13135750
Is it bigger, or hiher again, as usual? I suppose you need a full-size Sherman tank to do your shopping, unless you like to return home with you car 20 inches shorter.

We're already glad with 2 inches of snow (+250m above sealevel, 820 ft or so). Some 20 miles from here are the ski resorts, but I never go there. I don't particularly like snow, however it's sad to say that I can't remember having made a decent snowman in the lowlands...

My recommendation: stay indoors!
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by:madheeswar
ID: 13149924
We have 20 inches of dust!!
Howzit?

You people are located in good places. Enjoy brothers!!
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by:Sjef Bosman
ID: 13150944
Poor bro. I'll will post some snowballs for you today. Or ask Partha to bring some for you, when he goes on leave. Haven't seen him for a while over here...
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by:madheeswar
ID: 13150975
I will be glad to receive snowballs.
For us to play in snow, one should visit Himalayas.

looks like Partha is enjoying his new life. And no time to respond to us.
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by:Sjef Bosman
ID: 13151044
He even removed me from his MSN contacts :) They get married and you never see them again.

I assume he still lives on this planet. Or one meter above :)
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by:madheeswar
ID: 13151122
What you did to him Sjef? he generally won't remove anyone from his list.
wait for one year, he will be back to his old days.

He may be enjoying with his wife in the SNOW..
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