E-mail/DNS delivery problem

Posted on 2004-11-07
Medium Priority
Last Modified: 2008-03-03
We moved authoritative DNS servers on Friday and ever since we cannot send to one of our bigger clients.   It appears that they are performing reverse-lookups on incoming mail and they are denying delivery with a message that says:

<xxx@bigclient.com>: does not like recipient.
Remote host said: 553 5.1.8 <xxx@bigclient.com>... Domain of sender address my-email@glen-eagle.com does not exist

then the rest of the header:

Return-Path: <my-email@glen-eagle.com>
X-VirusChecked: Checked
X-Env-Sender: my-email@glen-eagle.com
X-Msg-Ref: server-4.tower-84.messagelabs.com!1099830386!1066811
X-StarScan-Version: 5.2.10; banners=-,-,-
X-Originating-IP: []
X-SpamReason: No, hits=0.2 required=7.0 tests=HTML_80_90,HTML_MESSAGE
Received: (qmail 28326 invoked from network); 7 Nov 2004 12:26:26 -0000
Received: from glen-eagle.com (HELO linux.glen-eagle-va.com) (
  by server-4.tower-84.messagelabs.com with SMTP; 7 Nov 2004 12:26:26 -0000
Received: from DGMR40 ([])
      by linux.glen-eagle-va.com (8.11.6/linuxconf) with ESMTP id iA7CQTY14324
      for <xxx@bigclient.com>; Sun, 7 Nov 2004 07:26:29 -0500
Return-Receipt-To: "Drew McCann" <my-email@glen-eagle.com>
From: "Drew McCann" <my-email@glen-eagle.com>
To: <xxx@bigclient.com>
Subject: test
Date: Sun, 7 Nov 2004 07:26:26 -0500
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-Mailer: Microsoft Office Outlook, Build 11.0.6353
Thread-Index: AcTDiww9MzhWmAM3Qj2qQq6HGqfgeA==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
Disposition-Notification-To: "Drew McCann" <my-email@glen-eagle.com>

This is a multi-part message in MIME format.

This client does use messagelabs.com to process their incoming mail.  However, I spoke with the messagelabs folks and they confirmed that they are accepting the message and delivering it to the destination server and that the destination server is the one rejecting it.  

Our DNS is currently at zoneedit.com and it looks like everything is set up properly.  Need to resolve this today.

Question by:mccann_dg
  • 2
LVL 31

Assisted Solution

rid earned 400 total points
ID: 12517345
DNS changes take some time (like up to 48 h) to propagate through the system. The reverse lookup may fail because records aren't updated yet.

Author Comment

ID: 12517366
I understand that these things can take time... but here is my circumstantial evidence that this is not the whole problem:

#1: This change was made on Friday and we began having the problem within a few hours... which means that their DNS cache updated at some point on Friday.  Therefore I find it difficult to believe that they are not updating their cache at least once every 24 hours.

#2: I am getting a lot less spam than normal.  However.. all other e-mail address I have sent to and received from have worked.

LVL 104

Accepted Solution

Sembee earned 1600 total points
ID: 12517805
It might be your CNAME in the MX records.
DNS Report flags some warnings on your domain "glen-eagle.com". It is an odd way of configuring the DNS and that might be why the remote machine is rejecting the message - it cannot deal with the CNAME for the MX record.



Author Comment

ID: 12517938
OK.. things are starting to work again.  Sembee, thank you for that link.. it has some very good information.   I am going to split points on this (with a higher weight toward Sembee) because what I think happened was that the irregular configuration reported in Sembee's post caused the record to take much longer to update than expected.. thereby reinforcing rid's comment about the amount of time it can take (but really shouldnt) to update DNS records.  Thanks again.

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