Outlook 2003 using imap just adds more folders
Posted on 2004-11-07
I have set up a profile for my wife using XP Pro SP2 and Outlook 2003 so she can collect her aol mail using outlook instead of AOL proprietary software. It worked OK at the first opening of Outlook except that the mail streamed in to an "second" inbox shown under AOL Account rather then the Personal Folders inbox I had expected. From browsing experts exchange I suspect this is inevitable. However, having logged back to my own profile and then back to my wife's, the next time I opened her Outlook the same messages streamed in to a second set of "AOL Account" folders so now there are 3 inboxes .....and her incoming mail is duplicated.
Can someone advise which of my settings are incorrect please? I need to get Outlook managing her AOL mail efficiently and not creating a new set of folders every time she accesses her mail!
I also noticed that both of the AOL Account folders were inaccessible if the broadband connection was not connected and the connection appeared to disconnect when I switched logins. In my own profile (using pop3 and smtp) all the folders are accessible all the time and it is only the send/receive function that requires ADSL connection enabled. Is this also a result of the imap type email?