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Motorola Surfboard, AT&T Wireless router, Enemy territory Internet problem

Ok, I'm a programmer so software is more my thing than all this hardware stuff.  Here's my problem.  I recently added an AT&T 6800G Plug&Share Wireless router to my setup.   I have a Motorola Surfboard SB5120 and am using Cox HSI.  My computer is running Windows XP Professional.   I should add here that the router has wired lan ports as well as the wireless capability.  My Desktop is connected to the router by a regular ethernet cable, not wirelessly.  Here is my problem, after playing Enemy territory my internet connection is unusable. I can still use my browser to connect to my router and modem by using each device's ip.  Both show that they are connected correctly.  It seems to be a dns problem.  I cannot find a way to fix the connection without rebooting the computer.  I have tried rebooting both the modem and router, trying to repair the connection for windows, disabling and re-enabling the connection in windows, and releasing and renewing the ip address from the router.  By the way, the modem, router, and computer are set to use DHCP.  This is the only problem that has arisen after installing the router.  This did not happen when the computer was connected directly to the modem.  Also, someone suggested I try this DOS command "netsh int ip reset c:\resetlog.txt" .  That didn't help either.  I realize that this is not a serious problem but it is annoying.  There should be a way to fix the connection without a reboot.  I will take any suggestions.  Thanks.
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BLWedge
Asked:
BLWedge
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1 Solution
 
Asta CuCommented:
How current (which version) of Windows --- how current are you with WindowsUpdate for Windows and Internet Explorer?
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Asta CuCommented:
I'm fairly sure that the issue is the Firewall and ports ... see this please; specific to Enemy Territory and others.
How to Open Ports in the Windows XP Internet Connection Firewall
http://www.microsoft.com/athome/security/protect/ports.mspx
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BLWedgeAuthor Commented:
I am running Windows XP Pro Service pack 2.  Auto update is on and I let it install most all patches ( I avoid a few useless ones).  I have the Windows firewall disabled.  Instead I run ZoneAlarm.  Keep the suggestions coming, nothing fixed it yet.
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Asta CuCommented:
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer .... BAD NEWS to have the XP SP2 firewall disabled, and please see this for ZoneAlarm problems in this version.  You're losing many benfits of this powerful upgrade!!
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;884130
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Asta CuCommented:
This will add some insight to you about Windows XP SP2.

***** This is an excellent link, very informative, and thanks to
Fatal_Exception for showing me this! It includes a step-by-step video about XP SP2 and the new features and configuration option overview. Top Notch!
http://65.24.134.81/KipSolutions/SP2/SP2Overview.htm *****
Free XP SP2 Help and Support
http://support.microsoft.com/oas/default.aspx?gprid=6794 
What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx 

Detailed Windows XP Service Pack 2 installation walkthrough
http://support.microsoft.com/default.aspx?scid=kb;en-us;875364 
Getting and Installing Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/using/security/expert/russel_installsp2.mspx 
Windows XP Service Pack 2 Support Tools
http://support.microsoft.com/default.aspx?scid=kb;en-us;838079 
Windows XP Service Pack 2 (SP2)
Got questions about Windows XP SP2? Running into problems with hardware or programs now that you've installed the service pack? This portal can help
you find answers and troubleshoot SP2 on your home computer, notebook or network. Look for answers and solutions to the three most common topics.
IT Professionals: get help and support for deploying SP2 - Developers: view the Windows XP Service Pack 2 for Developers Support Center and more here:
http://support.microsoft.com/?scid=ph;en-us;6794 

Windows XP Service Pack 2 Deployment Tools
http://support.microsoft.com/default.aspx?scid=kb;en-us;838080 

Windows XP Service Pack 2 Deployment Tools - Download the latest deployment tools for help installing Windows XP Service Pack 2 (SP2) on multiple computers. This file contains updates to the deployment tools and documentation.
http://www.microsoft.com/downloads/details.aspx?FamilyID=3e90dc91-ac56-4665-949b-beda3080e0f6&displaylang=en 
http://support.microsoft.com/default.aspx?scid=kb;[LN];838080

Repair XP or other options; check cautions, quite informative.
http://www.michaelstevenstech.com/XPrepairinstall.htm 

Description of the Internet Explorer Information Bar in Windows XP SP2
http://support.microsoft.com/default.aspx?scid=kb;en-us;843017

Understanding Windows Firewall
http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx

Block Pop-up Windows with Internet Explorer
http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

***** As with all new things, tools and applications and interfaces, it takes some investment of time to understand their worth and use them to your advantage. ****

Asta
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BLWedgeAuthor Commented:
astaec, I beg to differ on the Windows XP SP2 Firewall.  ZoneAlarm is a much better firewall than the windows one.  I will disable Zonealarm and enable the Windows firewall just to see if I experience the same problem but I seriously doubt it.  I just do not trust the Windows firewall as that is what most hackers will be gunning to defeat.
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Asta CuCommented:
No problem here, if it works for you and serves you, that is your position.  It did not serve me and I posted links above that showed specifically the issues for others as well.  I'm not trying to talk you out of what you want to use; I'm merely sharing what works for me.  I'm not here to debate nor to downside your decisions, I'm here to share my experience and what works for me.  I am not here for points, nor to discount the value of what anyone else feels.  Just so we're all on the same page and clear about my motives.  
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Asta CuCommented:
I feel quite confident that others will step in here and provide you with what you seek, so don't lose hope.

If this is an intrusion, I'll share this....

Prior to working with Spyware removal tools, highly recommend that a good Viruscan Program be installed, updated with the most current virus definition files and scanning all drives. If running an Operating System with System Restore, be sure to turn it off first, or the problems will return.  Then, once system is cleaned, be sure to turn it back on. Start-Control Panel - System - System Restore.

http://www.experts-exchange.com/Web/Browser_Issues/Q_21149514.html 
Hijack this related link and recommended process.

Download the most current version of HijackThis here...
http://www.majorgeeks.com/download3155.html or here
http://tools.radiosplace.com/HijackThis.exe 

Scan your system and then cut/paste the log to this free analyzer service English by default, change where there, if needed)
http://www.hijackthis.de/index.php?langselect=english 
It will provide you details on what is unknown and what is "Nasty" .... and some will be fixed within the HijackThis process, but you'll see then when you check the results. Some have had problems just arbitrarily removing things, so be cautious. If you're unclear about anything, cut/paste that line here for review.

Re. Spyware, this central link here compiled by many of us with tools and links:
http://www.experts-exchange.com/Web/Browser_Issues/Q_20975384.html 

My choices are AdAware SE Professional from Lavasoft. Once updated, be sure to configure it to do deep scanning of all drives, including archives and include the HOSTS file. Then, highly recommend using Spybot S&D, most current version and get all updates first. Then be sure, after scanning your system, you use the "Immunize" function to block more than 2,300 spyware/malware/malicious BHO intrusions.

http://www.mvps.org/winhelp2002/hosts.htm 

Off to be with my family and best wishes to you to find the solution you deserve and seek, which should be what we all strive to deliver ....  "A" level results.

":0) Asta
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BLWedgeAuthor Commented:
I'm going to give you credit for the question because it turns out that ZoneAlarm was the problem.  I still disagree about the overall protection of the Windows XP SP2 firewall vs. ZoneAlarm but in this case ZoneAlarm was the culprit.  I will still try out some other firewalls but for now I will test out the Windows firewall for a while.  Thanks for the help.
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Asta CuCommented:
Whichever link you use to access online game, did you try to PASTE the URL to your security tab in IE and add it to your trusted zone?

In the Privacy Tab - IE - tools internet options - privacy tab - Pop Up Blocker - settings - did you paste the URL there to add it and allow it, then close IE and reopen to test?

Family day, so offline for the rest of this day.

Good luck on your pursuit.  Hope things work for you soon.

Asta
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Asta CuCommented:
Oftentimes, old versions of ZoneAlarm, or those in place prior to the upgrade are problems.  Unintalling and then reinstalling ZoneAlarm (newest version) works well for many.

":0) Asta
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BLWedgeAuthor Commented:
By the way, I didn't mean to sound rude or anything.  I have just read a lot of information ont he subject before and don't feel completely safe with the Windows firewall.
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Asta CuCommented:
If you do have some time, highly recommend checking out the video in here, it's top notch!

***** This is an excellent link, very informative, and thanks to
Fatal_Exception for showing me this! It includes a step-by-step video about XP SP2 and the new features and configuration option overview. Top Notch!
http://65.24.134.81/KipSolutions/SP2/SP2Overview.htm *****
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Asta CuCommented:
Just to clarify.... I am a "security freak", so to speak.  I use a HW firewall behind a router, AND McAfee Personal Firewall Plus AND all kinds of Spyware tools and Ad Blockers AND the XP SP2 firewall.  I feel all 'protected'.  LOL ":0) Astat

P.S.  When configured properly, and understanding the power and functions within them all, they can coexist quite nicely.
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