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Problem: Norton Internet Security 2005 and Outlook Express

Posted on 2004-11-07
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Last Modified: 2013-12-04
I'm hoping someone out there might help me.

I just installed Norton Outlook Express 2005.

Each time I switch from one email address to another I receive a Norton screen message saying "Norton AntiSpam has finished configuring Oulook Express. Outlook Express will now be restarted."

At this point Outlook Express very briefly shuts down, then comes back on. I then receive the very same message as above, Outlook Express shuts down and comes back on once again. Then all is well. I can retrieve my e-mail from the address.

This off-on, off-on process takes only a matter of maybe 10 seconds. It's not "impossible"--but it is(!) awfully irritating.

Other than shutting off Norton Anti-Spam altogether, is there a way to disable this annoying procedure?

Thank you! :)

Marylyn :)
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Question by:marylyn27
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Expert Comment

by:sunray_2003
ID: 12519595
Is there an email scanning feature in your NIS and if yes , just turn that off to see how the behavior is .

Do you have any other firewall other than Norton firewall ?
If yes , disable that so that you have only one firewall.

Also is your OE fully updated ?

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Author Comment

by:marylyn27
ID: 12520374
Thank you, Sunray, for trying to assist.

First of all, when I installed NIS there was a configuration process that, along the way, asked me if I wanted to "integrate Norton Anti-Spam (a component of NIS) with Outlook Express. I chose yes. Now, whenever I'm in one of my OE mailboxes there's a Norton Anti-Spam "button" in one of the OE toolbars. I'm sure I could disable Anti-spam altogether, but that would leave me without a valuable element of NIS 2005.

Yes, there is an email scanning feature in NIS 2005. But it's part of Norton Antivurus 2005. I tried disabling email scanning for both incoming and outgoing email, but it made no difference regarding this issue.

The only other Firewall I have available to me is the Firewall in Windows XP. But that is disabled. I'll triple check that after sending this, however.

Finally, yes, as far as I know OE (and all Windows XP features) are fully up-to-date. I recently upgraded to Service Pack 2, and Windows Update shows nothing needs upgrading.

Well, this is strange. I'll go check that Windows XP Firewall setting again.

Thank you,

Marylyn :)
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LVL 49

Expert Comment

by:sunray_2003
ID: 12520386
It is advisable to have just one firewall.

you can have windows firewall and turn off norton or viceversa.
If you have windows firewall turned on , then go to that accessibility list in there and add outlook express.

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Author Comment

by:marylyn27
ID: 12523495
i checked and windows firewall is definitely turned off. i'm using norton firewall exclusively. so the problem doesn't appear to be the firewall element of Norton Internet Security 2005. rather it's the Anti-Spam element and it's integration with Outlook Express that seems to be the issue.

hmmmm...now where to from here. i'll try to reach norton today, but i had a hard time reaching them last week. in the meantime, any help from here would be terrific.

thanks,

marylyn :)
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Author Comment

by:marylyn27
ID: 12525065
sunray, that's terrific investigative work! that's exactly what's happening to me. when i get home from work this evening i'm going to try the suggested fixes and will report back. i'll get back to you with results. again, thank you.

marylyn :)
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sunray_2003 earned 500 total points
ID: 12525094
Thank you
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Author Comment

by:marylyn27
ID: 12680890
Thank you again, Sunray! :))
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