resource reservations not being kept

Hi All

Got a client who's on 5.11   They're finding that resource reservations are not being kept on the local notes server. Entries can be added either by the calendar or the resource reservations DB, and neither seem to stay. Except those added via the Calendar are kept in the users calendar but not in the Resources DB.  It seems to be an intermittant problem.  Meetings are Ok only room bookings are a problem.

The IT guy there said that one of the occurrences was due to the user deleting the thumbs up.  What the heck is that?

I searched the knowledgebase and found:

But I couldn't see anything relevant there as he says they're getting no errors.

What troubleshooting can I get him to do to narrow down the problem?

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ausadminAuthor Commented:
Sjef BosmanGroupware ConsultantCommented:
Do users have access to the Resource Reservations database? See Admin Help db, Index, Resource Reservations database, access rights
The issue can be related to ACL.. Where the user is not having sufficient access to create resource docs.. Check the log relating to access prblems in resource db..

Or the design in resource reservation db is corrupted .. refresh/replace the design ...Sometimes the view index can be corrupted check other views if they list this docs.. if so then run updall from server console on this db.


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