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Copied .pst files from MS Outlook 2000 to 2003 now Address Book is blank, but still have contacts.

Hi,

I've just rebuilt my pc and it's now running XP with MS Outlook 2003.  It was running WIN 2000 with MS Outlook 2000.  

I copied in the .pst files from MS Outlook 2000 to 2003 now the Address Book is blank, but still have contacts folder with all the details.

How do I get my Address Book back with all the contact in it?

Thanks for your help.
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cjclayton
Asked:
cjclayton
1 Solution
 
sunray_2003Commented:
Try this

Open Outlook
Right-click on Contact in the left navigation pane and go to properties
go to outlook address book (TAB)
and check " Show this folder as an email address book"
press OK and check the contacts

SR
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stefriCommented:
By adress book, do you mean Personal Address Book (wab extension)?
If yes, you should be able to add it through Tools/Email Accounts: add a new directory or Address Book

Stefri
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cjclaytonAuthor Commented:
SR => the "Show this folder as an email address book" in the properties of the contact folder is already ticked.  Still the contacts do not show up in the address book.

Stefri => I think I'm referring to the Outlook address book.  I have never delt with a wab extension file. When I rebuilt my computer last time I just needed to transfer the .pst files and everything was ok in Outlook 2000. Now I'm using Outlook 2002 and my address book is blank.

Extra info:
When I click on Tools => Address Book
the following options are listed in the "Show Names from the:" drop-down option:

1 => 'Outlook Address Book'
2 => '    Contacts'

a). When 'Outlook Address Book' is choosen from the drop-down it says:

'No entries in this Address Book'

b). When 'Contacts' is choosen is displays all my contacts ok on the screen.

* Why is my Outlook Address Book blank and how do I get my contacts back into it?
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travalCommented:
Go to TOOLS->EMAIL ACCOUNTS->VIEW OR CHANGE EXISTING DIRECTORIES OR ADDRESS BOOKS and remove the Outlook Address Book.

Close and restart Outlook.

Go back to same location above but this time add the Outlook Address Book.

Close and restart Outlook.

Now open your address book and in the "Show names from the" menu choose the Contacts folder.   You should now see all of your contacts listed there.

PS mine and the others suggestions above rely on the fact that the contacts you are referring to are in your default "Contacts" folder.  If you have created a new folder which contains contact data and that folder is what holds all of your contacts, then right click that folder and choose PROPERTIES->OUTLOOK ADDRESS BOOK tab and check the box to display as an Address Book.
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cjclaytonAuthor Commented:
Traval Thank you for a detailed answer, but it doesn't help me with my Outlook Address Book.  Yes my all my contacts are in the contacts folder and as stated in my previous comment and I can already see them contacts if I select Contacts from the "Show names form the" in the address book interface.  

It's my Outlook Address Book that I'm having problems with - please read my previous comment in full.

Yes my contacts folder is the default 'Contacts' folder under:
* Outlook Today - [Personal Folders]
  - Calendar
  - Contacts
  - etc...
So that is ok.

The problem is:

* when I select "Outlook Address Book" from the "Show names frpm the" option it says "No entries in this Address Book'".  

All entries from my contacts should be in my outlook address book.  In Outlook 2000 I had added all names and emails into the "Outlook Address Book" and now they are not there and I can only see them in the Contacts folder.

* Why is my "Outlook Address Book" blank and how do I get my contacts back into it?

I'm trying to be as clear as possible, so I mightn't be using the right words to explain myself, as I'm not an expert in outlook - sorry.
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jaganpjamesCommented:
Open Outlook

click on Contact in the left navigation pane and right click on contacts and go to properties

click on "outlook address book" tab

Rename the name of address book to "Address Book"

close the outlook and open it again. u will have all the contacts in address book.

Rgds
Jagan

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cjclaytonAuthor Commented:
Thanks Jagan - all we achieved now was to rename Contacts to Address Book.  

I must be confused - is my Contacts actually my Address Book?

I thought it was just a list of contacts that should be in my Address Book, as all my groups ( distributor lists ) are also listed in the contacts but they are all blank - meaning all selected members in all my groups ( distribution lists )  have been removed.

If I can just use this as my Address Book that would be ok, but how do I fix my groups ( distributor lists ).

Why are all my groups ( distributor lists ) blank - no selected members?

In Outlook 2000 I had lots of selected members, now they are all gone. Why?  How do I fix this?

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travalCommented:
If you see the contacts when you click the Contact Folder from the drop down "Display names from the" list, then everything is working fine.  You just need to make the Contact folder the first folder that is displayed.  To do that:

1.  Click TOOLS->ADDRESS BOOK
2.  Click TOOLS->OPTIONS from the ADDRESS BOOK toolbar
3.  In the "Show this address list first" menu choose the CONTACTS folder
4.  Click OK, close the Address Book, and restart Outlook just to make sure the changes take effect.

Now your contacts will be what you display whenever you either open the Address Book or click on the TO button.
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cjclaytonAuthor Commented:
Yes already done that.  What about my groups ( distribution lists ) - as this is what through me in the beginning to think that the contacts were not my address book.

Why are all my groups ( distributor lists ) blank - no selected members?

In Outlook 2000 I had lots of selected members, now they are all gone. Why?  How do I fix this?
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travalCommented:
cjclayton, going back to this statement:

"* when I select 'Outlook Address Book' from the 'Show names frpm the' option it says 'No entries in this Address Book'.  All entries from my contacts should be in my outlook address book.  In Outlook 2000 I had added all names and emails into the 'Outlook Address Book' and now they are not there and I can only see them in the Contacts folder."

The Outlook Address Book doesn't hold any data, it is a service which displays the contents of your Contacts folder as though they were in an Address Book.  So you will never see anything when actually choosing "Outlook Address Book" instead of an actual Contacts folder.  The change I mentioned above causes the contents of the contacts to be displayed first.

If I understand you correctly, then you have distribution lists or groups in your contacts folder, but when you open them there aren't any selected members in the distribution lists.  However all of the individual contacts are there, and can be seen in the address book now.  Is that correct?

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cjclaytonAuthor Commented:
Yes.  I was confused about the contact list and address book, as it look different in this version of outlook and it also through me b/c my distribution lists were blank.  The only problem now is that my distribution lists are blank.
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travalCommented:
It's possible that your distribution lists were stored in the Personal Address Book (PAB) or Windows Address Book(WAB).  If the old machine is still available we can certainly investigate that.  That would explain the contact data being present but the specifics on the Distribution List not being there.

If the old machine is not still available then you are probably going to have to open each Distribution List (DL) and choose the contacts that are part of it, then save it.  Unless you can think of some other place that we might be able to pull that data from other than the old computer.
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cjclaytonAuthor Commented:
The old machine doesn't have a pab or wab file on it.  I think I will just re-create the distribution lists again manually - what a pain - thank you for you help.
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