Microsoft Exchange 2000 server not saving deleted items

Posted on 2004-11-08
Last Modified: 2010-04-10
We have a Microsoft Exchange 2000 server with SP4 and want it configured that if clients delete emails from their deleted items, we want them to still be available on the server for a month.  The Mailbox store is configured right now to save deleted items and mailboxes for 30 days but when email is deleted from the user's Inbox and then deleted items, they cannot be recovered from the Exchange server.  Any assistance you could offer would be greatly appreciated.  
Question by:regsamp
    LVL 7

    Expert Comment

    this may help. quoted form

    Empty the Deleted Items upon exiting

    To empty the Deleted Items automatically, go to Outlook>Tools>Options>Other, check the Empty the Deleted Items folder upon exiting.

    Author Comment

    None of the users have this option configured as it is okay for them to have items in the Deleted Items but when they delete from here by accident, we would like email to remain on the server for about thirty days even if it was deleted.  
    LVL 87

    Accepted Solution

    Make sure you have turned on your transaction log in exchange. Every mail that goes in / out will be logged there. You can backup those log files and use them if you want restore / repair a mailbox.

    Author Comment

    How can I confirm that transaction log is turned on and I am not at this time trying to restore or repair a mailbox but just want email to be saved on the server when they are deleted from the mailboxes for about thirty days?  For instance, I go into Exchange(M:), domain folder, MBX, and the users folder, I can see all the email folders but they do not stay if they are deleted by the user.  

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