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legacyExchangeDN appears in contact list rather than actual email address (Outlook 2k3, Exchange 2k3)


bear w/ me, as i'm fairly new to Exchange, but this is bizarre.  we recently dumped some old servers and installed a new cockdiesel server w/ Win2k3 & Exchange 2k3.  everything is working wonderfully except...

the global address list lists the right email addresses for internal contacts.  however, when a user is sending an internal email and they begin to punch in that other users name, AutoComplete offers up a contact from the user's contact list in Outlook.  if you right-click, properties on the name, the dialog box brings up the properties for that user and (i may be mistaken here) it seems to be an offline address (the Outlook 2k3 clients are operating in cached mode).  what i get is something that appears to be a legacyExchangeDN in the display as box (/o=COMPANYNAME/ou=COMPANYNAME/cn=Recipients/cn=JimmyS) where JimmyS is the user.  under the email addresses tab, no address appears.

now if the user selects the internal contact from the global address list, everything is gravy.  the mail is sent just fine.  when they select it from their contact list, it's returned as undeliverable.  i've tried changing the email address in some users' contact lists on the client side (Outlook) to use the global address list, and then the address is fine, but when i type in the first few letters of a given recipient's user name in the "To:" field, the closest recipient's name pops up.  if i hit enter to select it and then right-click, properties, that same old dialog box pops up that contains no information except for that legacyExchangeDN in the "Display" field under the "General" tab.

even if i had a solution to fix the Outlook clients, i'd really rather avoid that because hitting every workstation and editing all of their internal contacts wouldn't be much fun.  if that's what it takes, so be it, but isn't their a simple adjustment i can make on the Exchange Server to resolve this?

thanks in advance.
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bluemoonshine
Asked:
bluemoonshine
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1 Solution
 
bluemoonshineAuthor Commented:
no ideas yet?

well, i read somewhere that Outlook stores it's AutoComplete information in some obscure file.  do you think i'd be best served by just deleting that one file so that Outlook will generate a new one w/ only the right addresses from the Global Address List?
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OnsiteComputerMedicsCommented:
search the machine for the *.nk2 file and rename it or delete it.  IT's the file that keeps the information (cache's) of whome they've previously emailed.  You could start typing the message and then highlight the suggested name then hit delete it and it would delete just that specific entry, but deleting the *.nk2 file removes all of them.
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OnsiteComputerMedicsCommented:
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OnsiteComputerMedicsCommented:
It will not autopopulate the new autocomplete, it just throws them there after the user has attempted that email.  Sometimes outlook will determine that the cached address is wrong and delete it and then the second time the user attempts to email to that person it'll work correctly.  It's a hit or miss "feature" though.
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Karen FalandaysTraining SpecialistCommented:
Hi Bluemoonshine, it is a property that can be changed on the user profile, but I am not certain how to change the group policy in Exchange.

I don't have my CW laptop home tonite, but I think this is where it is:

 Basically, from the user's Outlook, choose Tools, services. In the Outlook address book properties, You can change the preference which names are selected. Make sure you have the GAL selected

Let me know how you end up
kfalandays
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Karen FalandaysTraining SpecialistCommented:
OK, I looked it up in slipstick.com. Try this:
Choose Tools | Services and switch to the Addressing tab. (In Outlook 2002, choose Tools | Address Book, then in the Address Book dialog, choose Tools | Options.)
Under When sending mail, check names..., add Contacts. The address list that you use the most should be the one at the top, whether that's Contacts, your PAB, or a global or postoffice list
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bluemoonshineAuthor Commented:
i'll be onsite tomorrow and i'll try some of these suggestions.  dumping the *.nk2 file(s) isn't all that bad an idea in my scenario.  users would just generate a new list as they work.  i can't imagine that'd be a big deal.

just out of curiosity, where did those legacyExchangeDN names come from?  how would they end up on a contact list... on everyone's contact list.

thanks for the help,
bluemoonshine

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Karen FalandaysTraining SpecialistCommented:
Naa, it's not the cache..it's the addressing order, below:

Choose Tools | Services and switch to the Addressing tab. (In Outlook 2002, choose Tools | Address Book, then in the Address Book dialog, choose Tools | Options.)
Under When sending mail, check names..., add Contacts. The address list that you use the most should be the one at the top, whether that's Contacts, your PAB, or a global or postoffice list
Karen
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David WilhoitCommented:
Sounds like the Offline address book hasn't been downloaded properly, or maybe isn't even being built properly to begin with. If you go to an outlook client, can you perform a full d/l of the OAB, with full details without issue? Rebuild the OAB beforehand, check for any possible errors during the rebuild, then try the download.

Is this 2000 or 2003 AD?

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bluemoonshineAuthor Commented:
2003 AD, Kidego.
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David WilhoitCommented:
was it 2003 AD before the new exchange servers? curious...

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jmhquestCommented:
Were the old servers you retired running Ex5.5?

Are the entries it the user's Outlook contacts for internal mailboxes?

If so, they may have lost synchronization with the GAL.

MS has a utility for performing this synchronization:

http://support.microsoft.com/default.aspx?scid=kb;en-us;183263


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bluemoonshineAuthor Commented:
no, workstations were connecting to two Win2K servers before the upgrade.
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bluemoonshineAuthor Commented:
jmhquest, yes... the retired servers were running Ex5.5, and yes, the entries are for internal mailboxes.  i will definitely look into you suggestion.
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jmhquestCommented:
Are the Outlook Contacts for internal mailboxes?
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David WilhoitCommented:
yea, the users need to d/l a new OAB....

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OnsiteComputerMedicsCommented:
OAB's don't autocomplete until you hit enter or tab, I'm pretty sure blue's talking about the autocomplete where as you type it list suggestions of previous people you've emailed and if you've recently upgraded the mail "sid" may be different and therefore fail.
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bluemoonshineAuthor Commented:
Kidego, i'm gonna fool around w/ the OAB tonite.

Onsite, thanks for the suggestion.  i've taught some users to delete individual entries and that seems to be resolving the problem well enough.  for users w/ tons of erroneous autocompletes, i'll dump the .nk2 file and let them start over.

thanks for all your help.  much appreciated.
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