Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

XP can't detect USB printers

Posted on 2004-11-08
14
Medium Priority
?
644 Views
Last Modified: 2012-06-27
USB ports work properly and auto detect any USB device that is plugged in except USB printers. When a USB printer is plugged in I get the following error message:

"Cannot Install this Hardware
There was a problem installing this hardware:
USB Printing Support
An error occurred during the installation of the device.
The data is invalid"

Printer drivers are installed for Epson Stylus C60 and Canon i9100, but when looking in printer configuration / Ports, there is no USB options listed. Neither can they be found when selecting "Add" to add another port.

AMD Athlon 1700+, 512MB RAM, Windows XP Home
0
Comment
Question by:rball
  • 5
  • 3
  • 2
  • +4
14 Comments
 
LVL 13

Expert Comment

by:TommyTupa
ID: 12530392
Start here.  
Goto: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\PCI
Right click PCI and choose permissions.
Set Administrators, System to Full Control.  Then click advanced and make sure it says System - Full Control.


0
 

Author Comment

by:rball
ID: 12530554
I checked out the permissions in the registry as you suggested. Interestingly, I found that there was no Administrator set, just System and User. I set both to Full Control to see if it helped. Unfortunately there was no change. Still doesn't detect USB printers and USB Printing Support fails to install.

Thanks,

RC
0
 
LVL 21

Expert Comment

by:jvuz
ID: 12530807
Can you install the printer on another pc and see what happens.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 93

Expert Comment

by:nobus
ID: 12531353
did you install the software first, and plug then the printer in?
0
 
LVL 93

Expert Comment

by:nobus
ID: 12531362
If the problem persists, you can try running sfc /scannow from the run box (start>run) to repair damaged system files,or
you can delete the usb devices in the device manager, and reboot.
0
 

Author Comment

by:rball
ID: 12534957
jvuz & nobus - Yes, both printers work on other pc's and yes, I did run sfc /scannow. I should note that one of the printers, the Epson C60, has both USB and parallel ports. It will operate correctly in parallel mode, but not USB.

The problem is quite strange because I can plug any other USB device into any USB port and it is recognized, but not a printer. I believe the problem is with "USB Printing Support" which is supposed to be installed when a USB printer is detected. When I plug in a USB printer, I get the USB printing error mentioned earlier.
0
 
LVL 13

Expert Comment

by:TommyTupa
ID: 12535183
-Wondering if you have Service Pack 1 because thats when drivers for USB2.0 came around.
-Also, I would check out Lexmark support.  They have great printer support there.  For instance, here are two documents which may be of use:
http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:340:0:0&framed=&docid=710&relevance=1
http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:340:0:0&framed=&docid=ENUS12715&relevance=1
0
 
LVL 93

Expert Comment

by:nobus
ID: 12535906
did you uninstall the usb devices?
0
 

Author Comment

by:rball
ID: 12535973
Tommy - Service Pak 2 currently installed. I'll check out the URL's you suggested. Thanks.
0
 

Author Comment

by:rball
ID: 12535979
Nobus - Yep. I've uninstalled and reinstalled both the printer drivers as well as USB. Thanks.
0
 

Author Comment

by:rball
ID: 12551716
The problem is now fixed. Was eventually solved by doing an in-place reinstall of XP and then reinstalling SP2

Thanks to all who offered suggestions.

RC
0
 
LVL 6

Expert Comment

by:Nyah247
ID: 12555957
Have you checked the BIOS USB device settings?  Some devices have difficulty connecting when Legacy or High Speed USB is disabled.  Try toggling the settings and see if this helps.  Just be sure to note what changes you make so you can undo them if needed.  Usually you can get into the BIOS settings by pressing F1, F2, Esc, or something of that nature during the POST check...  It just depends on your board.

Also you may want to check your board/computer's manufacturer for driver and BIOS updates.  
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 13011645
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 13052199
PAQed with points refunded (250)

modulo
Community Support Moderator
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question