I just setup 1 exchange 2003 server for our business. Internal email works fine for users in our office, however for staff who live interstate and never come to our office, I have setup pop/smtp for all reps to download emails to a local copy of a pst file in outlook 2003 on there laptops. This seems to be working with mixed results. Some reps its works fine, other reps keep getting duplicates of the same emails over and over and over again. I have changed timeout settings to 10mins and also checked that there is no "Leave a copy of this message" on the server as well on the reps local outlook installations.
I am sure it has something to do with accessing email via pop/smtp but I have no idea how to fix this. Can someone please help me with this problem.
Also is this the best way to have email setup for remote users? Reps MUST have emails downloaded to a local pst file on there laptops, so that rules out webmail......and our bandwidth is not big enough to have multiple VPN sessions. Ive heard good things about HTTP over RTC but I have no idea how this works or how it is setup? Is this worth persuing or what other options do I have?
Notes: All reps have laptops running Windows XP Professional with SP2 installed. Also all reps have Office 2003 (outlook 2003)with sp1 installed.