Whenever clicking on a mailto link I get an error in Outlook 2003 - "Can't create the item". I have looked at various MS references to this issue for earlier versions of Outlook but they do not fix the problem. I have tried clearing the forms cache, repairing office. I am using Outlook 2003 with Exchange 2003 and Word as my email editor. The same error occurs without using Word as the email editor. Has anyone seen this before?