MAPISP32.EXE generating errors

Hello.

This is the problem that I am having.  

My customer is running W2K and using Outlook 97.  Recently she began having the following problem.  

Upon opening Outlook, when she tries to send/receive new mail, she gets the following error:

"MAPISP32.EXE has generated errors and will be closed by Windows.  You may need to restart the program."

Please help me resolve this.  Thanks.

Paul
nsdhoustonAsked:
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sunray_2003Commented:
Hi nsdhouston,

Have you tried to reinstall outlook and check if that would solve the issue.
once reinstalling , update it fully and check

SR..
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nsdhoustonAuthor Commented:
Yes.  I did a re-install without first uninstalling Outlook 97.  I just installed over the exisiting files.  I have also tried SR-1, SR-2 ValuPak, and SR-2b but still no go.  

What do you think?
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sunray_2003Commented:
what type of email account u have got ?

make a backup of your outlook and go to control panel > mail > show profiles
try to see if you can create a new profile
if you can , create one , login to that profile. create your email account and see if you can send and receive
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nsdhoustonAuthor Commented:
She has an internet e-mail account, no Exchange.  I have also already tried rebuilding her profile but received the same error when I tried to send/receive under that one as well.

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sunray_2003Commented:
is there any new email stuck in ur Outbox ?

can you delete some unwanted emails from your sent items folder and then clear deleted items folder and then check if that would work
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sunray_2003Commented:
Somtimes it can happen because of this tool

http://support.microsoft.com/kb/q162343/

SR
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nsdhoustonAuthor Commented:
I'll give that a try and let you know the result.  
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nsdhoustonAuthor Commented:
There were 2 e-mails still in her outbox and I deleted those.  Nothing in the trash bin either.  Problem is still there.  

I'm really at a loss here.  : )
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sunray_2003Commented:
nsdhouston,

have you gone through the MS KB link in my previous suggestion?
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nsdhoustonAuthor Commented:
I have tried each of the suggestions that were applicable.  Some of them seemed to refer to a different version of Outlook or Windows.  

Something else you might should know about this - when I attempt to close Outlook after I get the error message, the window will close but I still have to open task manager and terminate the outlook.exe process.

Also, I have tried replacing the MAPISP32.EXE file in my C:\WINNT\SYSTEM32 directory from the Office 97 cd.  Still not working.  

Any other ideas?
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sunray_2003Commented:
nsdhouston,

Try to repair PST and check
http://www.slipstick.com/problems/scanpst.htm

what happens if you create a new PST and check in there
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nsdhoustonAuthor Commented:
PST repair found no problem with .pst file.  I'm not sure how to create a new .pst file.  Can you tell me how.  

Also, just for kicks I set my client up with Outlook Express and voila!  It works!  However, I still need to resolve the issue with Outlook.

Thanks.
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nsdhoustonAuthor Commented:
Do you have any more suggestions in regards to the problem with Outlook?
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Aland CoonsSystems EngineerCommented:
If you rename the OUTLOOK.PST file (usually found in C:\Documents and Settings\USER\Application Data\Microsoft\Outlook) it will create a new one when you start Outlook again.
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sunray_2003Commented:
nsdhouston

Were you not able to create  a new PST from my previous link.. Is that not same as what alandc has said ?
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Aland CoonsSystems EngineerCommented:
Suggestion for sunray (and other technicians). Even when providing a link with the "correct answer" people are more apt to grant you points if you give them the answer. Here is how I do it (with a link provided).


"Do this to fix your problem"
Related Link:  http://etc,etc...
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sunray_2003Commented:
Also we (actually I) need to understand that not all users give points the same way.
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