Internet Explorer security settings

Morning, A client of mine is running win98 and is having web mail problems. When he opens his web mail, Internet Explorer informs him that his security settings are the reason he can’t download anything, however when I looked into it, everything looks fine. Any ideas?  Thanks
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Good morning ibhangen,  =]

Sounds like IE might be setup a littel funny, lets run through some procedures to generalize things.

Open Internet Explorer, click on; Tools >> Internet Options:

Clear Cache:
Under the General tab, click “Delete Files…” then check the box that says “Delete all offline content.” Now click OK.

Security Settings:
Under Security tab, click on each of the 4 icons (My Computer, Local Intranet, Trusted Sites, Restricted Sites). Click “Default Level” for each one. Once the settings are all set to default, click on TRUSTED SITES, then click the "Sites..." button. Now type in the webmail site(ex. un tick "Require server verification (https:)...." at the bottom. click "add" then "ok", now "apply."

Advanced Settings:
Under Advanced tab, click on “Restore Defaults” button. Now scroll up a little and uncheck ‘enable third party browser extensions.’

If that does work I would run a scan for spyware/adware/malware to assure yourself its not a factor in this issue.
AD-AWARE - : be sure to run the update before running the scan.

Keep me posted, that should do the trick!

Good Luck,


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ibhangenAuthor Commented:
Thanks Jorden, have a great day

Ken K.
Systems Specialist
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