I have a few users that use citrix in a remote office or at home and they are experiencing problems when opening word documents which are saved on our file storage server or opened through our oracle based database program.
When they double click on the word document it comes up with a box that says [Word cannot open the Existing"♦ ] Exactly how it is in the brackets. When you click the okay button the word document opens properly and you can do everything normally.
When you go to close the document after viewing it it comes up with another box saying [ The file Normal already exists. Do you want to replace the existing file?] Again exactly how it appears in the brackets. With the Yes , No and cancel buttons underneath the message. When you click no it opens the save to a location window and you can choose to save the file somewhere else. This shouldn't be happening at all and the file has not been edited so no need to be saving it. You then click cancel and the previous messages reappears [ The file Normal already exists. Do you want to replace the existing file?] you then click cancel and the word document closes. This is only happening to 3 of the users so far and have had no other complaints from the other 16 users.
Can anyone help on this or has anyone experienced the same problem? Thanks in advance.