• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 262
  • Last Modified:

HP laserjet 4000 possibly Corrupted?

We have a HP laserjet 4000 on a HP jet direct 170x.

Here's what web jet admin shows

http://www.nicoritschel.com/freehosting/userfiles/JonnyKu/hplj4000.jpg


I have not seen that before. I've already done a cold reset on the printer and still no result. I'm pretty sure it's the printer as under the diagnostics tab, it shows the correct information for Jet Direct Devices but for Printer it shows that garbled message.
0
andy0789
Asked:
andy0789
2 Solutions
 
joedCommented:
Look like foreign language. Can you change the language on the card?
0
 
nobusCommented:
i think you have a memory problem, try : reset, power on /off or contact the maintenance company
0
 
andy0789Author Commented:
I did the Cold Reset. Powered off and Powered on the computer. Same issue still. I'm going to try a different printer cable and see how that works.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
nobusCommented:
Can you uninstall / reinstall the printer and software?
0
 
andy0789Author Commented:
Yea I can try that. Just to let you konw, it is being used in a Citrix Metaframe XP Environment. But I can reinstall it on the print server and if it works it should be able to print from there.
0
 
andy0789Author Commented:
Ok. Tried a brand new Printer Cable and that did the trick. Don't know why the old printer cable broke. Case is closed. i'll distribute the points for those that helped.
0
 
Thomas_RoesCommented:
Maybe overdue,

Most modern printers require an IEEE1284 cable. This should always be printed on the cable itself.

If you have strange problems, check if your pritner requires a IEEE1284 cable and check if IEEE1284 is printed on the cable.

The differance between normal fully wired cables and IEEE1284 cables is twisting in cable-pairs. Sometimes, printers work with to little twist, sometimes not.

Buy a good cable.

Thomas Roes
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now