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Selecting Multiple Messages results in flickering of display and a long wait

Posted on 2004-11-09
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Last Modified: 2010-04-08
Sony PCG-GRX590 laptop running WinXPpro and Outlook 2003 (it happened with Outlook 2002 as well). When I select mulitple messages, e.g. when deleting, the display flickers for quite a period of time which is dependent on the number of messages selected. A hundred messages will take over several minutes before it returns control and allows me to take the next step.  This situation occurs probably 90% of the time.  The only other thing I can point to is that this machine has a a jog dial hardware feature that came pre-installed.  I've not been successful removing it.  There's an icon in the system tray that will flicker in time with the outlook display.  
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Question by:mfmullins
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Aland Coons earned 1400 total points
ID: 12538424
Does a similar thing happen if you select multiple items in say ... Windows Explorer?
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by:mfmullins
ID: 12548763
No - only in outlook.
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by:Aland Coons
ID: 12556090
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Author Comment

by:mfmullins
ID: 12558680
Thanks.  I thought I'd tried the drivers some months ago but I'll try again.  I appreciate the help.  Its a bit of pain to live with.
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by:mfmullins
ID: 12566027
I tried re-installing drivers and, using startup cop - I disa bled and remove the jog dial program.  However when I restart the machine the jog dial server is still there.  In any event, the outlook still is doing the same annoying thing.
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by:Aland Coons
ID: 12567147
The notes from the Sony site read:
Follow this procedure to enable VAIO Action Setup Server or Jog Dial Server in the Microsoft® Windows® XP operating system.

Click the Start button, then click Run.
In the Run window, next to Open, type MSCONFIG.
Press the ENTER key.
Click the OK button.
In the System Configuration Utility window, click the Startup tab.
On the Startup tab, ensure that VAIO Action Setup (Server) is enabled.

NOTE: For notebooks with Jog Dial, it will be listed as JOGSERV2.EXE instead of VAIO Action Setup.

Click the OK button.
In the System Configuration window, click the Restart button.
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by:Aland Coons
ID: 12567165
So if I understand correctly you went into MSCONFIG and unchecked "JOGSERV2.EXE" on the startup list.

Can you find JOGSERV2.EXE on the hard drive and rename it to JOGSERV2.EXE.STOP?
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Author Comment

by:mfmullins
ID: 12568625
changing the file name worked.  I'd done the MSCONFIG thing - I've also got startup cop and tried getting rid of it through that.
THANKS - I really appreciate the help.
Mike
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Author Comment

by:mfmullins
ID: 12599491
I spoke too soon.  Since my last message I've been on the road and situation still occurs.  The difference is that while the screen is flickering, I can select the delete icon on the toolbar and initiate the delete dialog (are you sure?) which interrupts and stops the flickering.  At least now the machine doesn't freeze till the flickering stops.
Any thoughts?
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Expert Comment

by:Aland Coons
ID: 12603707
This sounds like an add-in conflict. Possibly something like anti-virus (which scans each message on read/open). Could you try disabling your anti-virus? (Just the email scanning portion).

Also, could you download the demo of SpySweeper (www.webroot.com click download and look for Spy Sweeper).  Be sure to "update" (there are now over 37,000 spyware definitions identified) and then scan your system.
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