Ghort 9.0 "clone" issue wont boot to "copied/cloned HD"

P4 2.6 / 1gig DDR / Windows XP Pro.

RAID1 configuration.

I added a NEW HD
Installed Ghost 9.0 to clone one of the RAID1 HD's.
Ghost 9.0 didnt ask to restart in "dos" like tool <like in past versions>.
It "Copied" the c: to e: which looked to be w/o any error's.

Shut down, removed RAID1 controller.
Moved NEW HD to Master IDE on MB.
Changed BIOS to boot the "cloned/copied" HD.
Boots upto Windows XP logo and go no further.  does nt lock up, as I can move hte mouse, toggle caps-llock/num-lock.

I've tried it 3 times now...same story.  Might it be an issue with since I have a RAID1 configuration?  I posted on Symantec's message board..but they are slow to reply.  any yes, all options were selected prior to "copying" the c:

This is being tested on a "test" machine, prior to upgrading a few of my Servers, and then going to configure RAID1.  Reason for "clone" is that I was to upgrade a few of my Servers HD's.


Thank You
samincoAsked:
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samincoAuthor Commented:
Anyone?
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huntersvcsCommented:
Check your raid BIOS to make sure the new drive is set as Master/Boot.  Insure that Mirroring is activated.  The best bet would be to take the image and restore to a prepared Raid1 configuration.  That way the data would automatically be duplicated on the other drives.
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rindiCommented:
First of all, ghost will not work Windows Servers, you need to use another program like Volumemanager (also symantec), or Acronis Trueimage server to do the cloning. Before starting the cloning process, remove the "backup drive" from your mirror, also just clone to one drive. Make the size of your cloned partitions the same as the original size. Yoe can change that size later (volumemanager can do that, Acronis has a separate product, DiskDirector Suite). If things still don't work, use the above tools to first create image files, then remove the old disks restore those image files to the new disks. Volume manager can run from a DOS startup diskette and Acronis allows you to create a bootable CD with the program on it. Acronis is probably cheaper than volumemanager, even if you need to products.

To clone the disk of your XP Workstation you can try the same procedure as explained above using ghost.
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HoweverCommaCommented:
Ghost will clone windows servers I have used it on everything except NT3.51.
I Have never used Ghost to clone a RAID disk though, My first thought is that you need to check your Boot INI you may need to modify it.
I do not think ghost 'supports' RAID1 cloning, while in some cases it might work, too many proprietary RAIDs for them to try to ensure compatibility.

default=multi(0)disk(0)rdisk(0)partition(2)\WINNT

Depending on your configuration different numbers will be valid.
First off, if you cloned the Master drive, then replaced the master drive with the cloned drive, there should have been no need to change in the BIOS, (under most circumstances).

Boot into console change your disk number, the partition should not change according to whatever your old one was. If I understand what steps you took nothing in the boot ini should need to be changed though.
 
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rindiCommented:
HoweverComma, if you try to install a current ghost version to a windows server it'll complain that it won't work on a server. Maybe older versions worked? Or maybeif you don't install it, but boot the server with a diskette with ghost on it might work? That I haven't tried yet.
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huntersvcsCommented:
Ghost 7.0 should work if you boot from disk.
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Cyber-DudeCommented:
Correct me if Im wrong but, did the 'cloniing' process took place during the normal operation of Windows? I just want to get the exact situation here...

Cyber
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samincoAuthor Commented:
Thanks all for the replies.

 Cyber-Dude, yes; it did not reboot and start up in the "Ghost" utility.  which seemed kinda weird.  As how could it copy files that are currently open??  I also tried to "copy" a HD to another <same size; different model> last night on my home pc <win2k pro.>.  No RAID configuration at home.  So I used the "copy drive" tool <still in Windows>, copied fine.  Shutdown, removed master, switched secondary to master, rebooted, and got a page file error, clicked ok <made reference to not having one or being too small>, clicked ok...waited a few minutes, same message popped up.  Kept looping...??

Oh, and FYI, I got a reply from Adaptec, RAID with Ghost is not supported by them.  And Symantec gave me a "auto-reply" to the effect that someone would reply within 4-5 BUSINESS DAYS. WTH??  

Thanks

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Cyber-DudeCommented:
Hmmmmm...
Can you consider a much easier and free utility to manage your hard drive cloning (and I know of a few ppl with a good experience using it)?
As for that issue - you are absolutly right - No true cloning could be established while the OS is up and running due to well known reasons - not in Windows, nor in UNIX systems.
Is your Ghost software activated?

Links
A great cloning freeware:
http://www.snapfiles.com/get/pciclone.html

Cyber
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samincoAuthor Commented:
Cyber,

Yes, I downloaded it yesterday <after failed attempts with 2003.775; Ghost 2003>, installed it, Installed .Net, entered the serial number provided.  Do you also use 9.0?  The thing that im confused about is that in the wizard, it states that this is a good tool for people trying to upgrade their HD to a larger one.  Which would in short mean a different model.  The manual is VERY brief on this tool as well as the complete operation of Ghost.  I mean it's pretty straight forword, but more details would be nice.  I'm assuming that if in fact you are upgrading to a larger HD, you need to create a partition to match your current HD and then make an extended partition for the remaining space, so it can be accessable.  

As far as Ghosts goes, I "should" be able to for example:

c: 5gig WDC model 12345
clone to
e: 20gig maxtor model 9876 <with 2 partitions; 1 @ 5gigs and 1 @ 15gig>
remove WDC HD
Boot to Maxtor drive

Correct?

I will check out pciclone.  As Ghost is not doing what it states it "should" be doing.
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Cyber-DudeCommented:
All is correct

As far as I know, Ghost SHOULD restart your computer and load it using a partition created within the drive.

I would suggest you go to the event viewer and see whether you have any messages generated by gHost...

Cyber
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samincoAuthor Commented:
Source: Norton Ghost 9.0
Description:

Copying drive [c:\} completed successfully

No other related events were written.
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Cyber-DudeCommented:
All is correct

As far as I know, Ghost SHOULD restart your computer and load it using a partition created within the drive.

I would suggest you go to the event viewer and see whether you have any messages generated by gHost...

Cyber
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Cyber-DudeCommented:
Sorry about the double post - I'm having net problems here (NOT my fault - hehehehe)...

It sounds as if the Ghost is Copying rather than committing a cloning. Can you mimik the Wizard steps and what are you choosing?

Cyber
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samincoAuthor Commented:
Under Drive Task

Selecting Copy drive <as there is no "Clone Drive" tool/option> Which the options <see below> are options to be able to boot to this new HD
Select source: c:
Select destination: e:

Options: <check mark in the following>

check source for system errors
check destination for system errors
set drive active <for booting OS>
Copy MBR

Options not checked:

Disable SmartSector copying
Ignore bad sectors

I just noticed that "destination partition type" is grayed out to Primary <which is correct>
As well, the Drive letter is grey out to e:

Which shouldnt it be changed to c: to boot from it?  I have no option to be able to change the drive letter...

thoughts?

Once I click Next, it starts to copy. Rather than reboot adn go into "dos style tool"


<sigh/grrrrr!!!!!!!!>

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Cyber-DudeCommented:
Hmmmm...
I am posting you a page from Symantec. Can you follow the steps mentioned there? See if it helps?

http://service1.symantec.com/SUPPORT/ghost.nsf/pfdocs/2002082916001125

Good luck

Cyber
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huntersvcsCommented:
Once the new HDD is set up as Primary Master it should automatically take the "C" position.
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samincoAuthor Commented:
Cyber,

That is for 2003, not 9.0 <different menus>.  But I did follow similar steps <local rather than USB/ethernet/LPT> when I did have 2003 installed.  But the same occured <hanging @ XP Logo>..........

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Cyber-DudeCommented:
Can you create a floppy boot diskette and include the ghost in DOS mode?

Cyber
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rindiCommented:
Cyberdude, yes, you have that option directly in ghost, you can create boot media, etc.
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andyalderCommented:
Since you have a RAID controller and just want to upgrade the hard disks then why bother with Ghost at all? Just replace one of the disks in the array and let it rebuild and when this has finished replace the other one. No downtime if you have hotswap drives.
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samincoAuthor Commented:
Well, in 9.0 you cant.  But I can boot from the CD to the Symantec Recovery Console.  Which does not provide me any related tools to Clone.  Should I step back and install 2003? As 9.0 seems to suck <to put it bluntly>.  As I know in 2003, it did reboot and run in "dos", rather than in Windows.

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samincoAuthor Commented:
In additioon:

Even though in 2003, it did the exact same thing <hang @ XP Logo>
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samincoAuthor Commented:
andyalder,

This is my testing machine for the purpose of upgrading some of my Servers <which I now see Ghost cant be used on Win. Server>.  But now since I purchased 9.0, I want it to work!!! Which it is now as stated in the Help file <to be able to boot from the copied drive>.  This is an IDE drive, not SCSI btw.  

Thank You
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Cyber-DudeCommented:
As far as I know you have an IDE RAID, right...

I have an idea that might work for you as well based on a post I sent.

http://www.experts-exchange.com/Storage/Q_21187857.html#12456373

Give it a try;

Cyber
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samincoAuthor Commented:
Cyber,

$699.99, i'll have to further review this prior to jumping on it.

Ok, but why cant Ghost 9.0 handle <as stated in the $hitty manual> copying a HD to boot to?

You know what, never mind with Ghost.  I'm just going to configure RAID1 on my Server and call it a day/night.  As the only reason I "really" wanted to use Ghost was to upgrade some of my Servers to larger HD's.  But apparently, I got ahead of myself and didn't confirm Window version abaility.

I will also be contacting Symantec about a refund for 9.0.  <which I doubt will happen>.

/end <for now, until I get some strength back to deal with this>
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andyalderCommented:
OK, forget the servers and alternate products you've bought Ghost 9 :)

>Shut down, removed RAID1 controller.
>Moved NEW HD to Master IDE on MB.
>Changed BIOS to boot the "cloned/copied" HD.
>Boots upto Windows XP logo and go no further.

So the Ghosted drive is a copy of one that was on an IDE RAID controller and you're trying to boot it off the motherboard? If that's right then forget Ghost for a while, take original un-ghosted disk off the RAID controller and plug it into the motherboard and tell us if the symptoms are the same.
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Cyber-DudeCommented:
Just a thought;

You can create an additional mirror with the existing mirror setup you currently have; than, relocate the newly mirrored drive to any workstation and run Ghost dos mode from over there (set it up to load from diskette) along with any desination Drive. This way you could distribute any number of drives without the effort of configuring, reconstract and reboot all the time...

I think it is simple and reliable solution...

Good luck friend

Cyber
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Cyber-DudeCommented:
hehehehe
We both did it on the same time andyalder...

Cyber
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andyalderCommented:
Yes, we both posted at the same time but I know why it doesn't work. Behind that pretty XP splash screen optimised drivers are being loaded that can't find the hard disk because it's been moved. Same happens with any OS, Sysprep would fix it for XP.
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samincoAuthor Commented:
<long sigh>


andyalder,
I removed the RAID controller altogether.
Attached master directly to Primary on MB, boots fine.
Attached secondary directly to Primary on MB, boots fine.
Attached "copied" HD to master on HD and hangs <as always; above>

<side note, well @ least RAID1 is working..heheh>

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samincoAuthor Commented:
"Sysprep would fix it for XP."

I've never used sysprep.  Please advise.  Now bare in mind that this also happend on my home <win2k> computer...well, kinda.  I got a page fault error <see above>.

Thanks guys!!
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Cyber-DudeCommented:
Gosh
I should have thought of that...

saminco; You are trying to load Windows XP without the RAID controller, This is it... Just a sec... let me just check that... I am absolutly sure this is your EXACT problem... Try to create Hardware profiles (maybe andyalder will get there sooner) but this is the solution my friend...

hehehe

Cyber
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andyalderCommented:
sysprep might not fix it if swapping the drives from controller to motherboard worked. I'll butt out now, only used Ghost from DOS boot floppy, not sure about the new 'live' method. Seen some problems when going from one disk manufacturer to another but normally works.
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Cyber-DudeCommented:
OK
Heres how to do this;
1. On the original Installation create hardware profile which will be the profile you are setting up;
   1.1. Right-click 'My Computer' and choose 'Properties'.
   1.2. Choose the 'Hardware' tab.
   1.3. Click 'Hardware Profiles'.
   1.4. Click 'Copy' and name the profile 'No RAID'.
   1.5. Click OK and restart your Computer.
2. Choose 'No RAID' profile.
3. When the Windows starts do to the 'Device Manager' and right click on the 'RAID Controller'.
4. Choose 'Disable in this profile'.
5. Click OK and restart the computer.
6. Boot choosing the 'Normal' profile.
7. NOW Create the image file!!!

Try again but when you remove the RAID controller, choose 'No RAID' profile and boot again.

Remember, you can always remove that profile from the computer...

THIS WILL WORK!!!

Cyber
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samincoAuthor Commented:
Sorry guys, had to eat.  I'll try your steps now Cyber-Dude.
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samincoAuthor Commented:
Cyber-dude,

A+ for efforts.  But same result. :(

I followed your above directions BUT I did not make an image, I used the copy tool.  Removed the RAID card, added "copied" HD to master on IDE. Changed BIOS to boot the copied HD.  Selected no raid profile....same damn XP splash screen.
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Cyber-DudeCommented:
Can you start it in Safe Mode?
Im going sleepy right now... Its 02:00 in the morning here...

I wish you the best of luck...

Cyber
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samincoAuthor Commented:
No sir.  Same story.  I also go a reply from Symantec...BUT, apparently I posted my question in the 8.0 Ghost section.  So I had to resubmit it <wtf, they can relink it for me...grrr>.

Thanks all!!!!!
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Cyber-DudeCommented:
I wonder, does the IDE drivers are installed on the original installation as well? Look at the device manager...

Cyber
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samincoAuthor Commented:
Under Device Manager I have:

IDE/ATA/ATAPI Controllers:
  Primary IDE Channel
  Secondary IDE Channel
  SiS PCI IDE Controller

SCSI and RAID controllers
  Adaptec RCM Device
  HPT370 UDMA/ATA100 RAID Coontroller

No conflicts on any.
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Cyber-DudeCommented:
When created the 'No RAID' profile, did you disabled both Adaptec RCM Device and HPT370 UDMA/ATA100 RAID Coontrollers?

Cyber
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samincoAuthor Commented:
Was only able to disable the RCM, HPT370 UDMA/ATA100 RAID Controller disable was greyed out.
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Cyber-DudeCommented:
Im gonna sleep; I'll guide you through tomorrow... I know for a fact that this is the problem and solving this one will solve that problem...

Cyber
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HoweverCommaCommented:
rindi - a lot of activity on this question as per your comment about Windows server & Ghost the way you stated it was the case I used a boot disk copied the disk replaced it and it has been running for close to 8 mos w/o a hiccup. No install involved on the server though.
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samincoAuthor Commented:
Points will be awared to Cyber-dude for all his help.  I have still yet to figure how/why this is happening.  Never the less, thanks Cyber-dude.

/closed
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