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SMS is broken for query's and remote access

Posted on 2004-11-09
Medium Priority
Last Modified: 2012-08-13
We have been using the old version of SMS for quite some time now and all the sudden we can no longer do pretty much anything associated with SMS (Remote assistance, query's, etc).  Though we can type in "C:\smsadmin\bin\i386\remote 2 xxx.xxx.xxx.xxx" and most of the time it will work.  I am able to open the WWA SMS site from the SMSMASTER (our sms server) console when logged on as to our domain as an old user. The only thing that I can assocaiate it to is a possible rights issue.  A while back we went from a single domain admin user to individual ones for all domain admins, could this have caused issues.  What are some places I can check to verify rights and roles on the server.  Any other suggestions?
Question by:Wipfli

Author Comment

ID: 12539050
_com_error exception in MMC Admin UI!

Description:       Factory Enumeration Failure
HRESULT :       0xEEEE0001
File :             E:\OPALSP5\mmcadminui\Support\sms_nmgr\NMGR_NodeData.cpp
Line:             221
Description:       CWbemAsyncNodeFactory::Enumerate Failed

Query :select distinct coll.* from SMS_Collection as coll join SMS_CollectToSubCollect as assoc on coll.CollectionID=assoc.subCollectionID where assoc.parentCollectionID="COLLROOT"

HRESULT :       0x800706BA-The RPC server is unavailable.

File :             E:\OPALSP5\mmcadminui\Support\SMS_NWBM\NWBM_CWbemAsyncNodeFactory.cpp
Line:             107
Entry Point :       Chlid node factory error Collections
Operation :       
Command Line:       "C:\WINDOWS\system32\mmc.exe" "C:\SMSADMIN\bin\i386\sms.msc"
Trace :            

Accepted Solution

ee_ai_construct earned 0 total points
ID: 12539182

Expert Comment

ID: 13858871

This article pertains to sms 2003 but yet did solve the issues. Following the steps in the spreadsheet at the bottom did clear up this issue. This is a portion that is cut from Microsoft’s website.

Remote Assistance is unavailable when initiated from the SMS Administrator console   Remote assistance sessions initiated from the SMS Administrator console to a computer running Windows XP SP 2 will fail, although remote assistance sessions requested by the Windows XP client will succeed. To enable Remote Assistance to be initiated from the SMS Administrator console, add both the custom program helpsvc.exe and the custom port TCP 135 to the list of permitted programs and services in Windows Firewall on the Windows XP client. Also, Windows Firewall must be configured to permit Remote Assistance and Remote Desktop. If a user initiates a request for Remote Assistance from that computer, Windows Firewall will automatically be configured to permit Remote Assistance and Remote Desktop.
Windows Event Viewer, System Monitor and Windows Diagnostics from the SMS Administrator console   The SMS Administrator console cannot access Windows Event Viewer or System Monitor on computers running Windows XP SP2. To enable remote access to these features, enable File and Print Sharing in the Windows Firewall configuration on the Windows XP client. There is no workaround at this time to access Windows Diagnostics from the SMS Administrator console.
Client Push Installation   Client Push Installation fails on client computers running Windows XP SP 2. To enable Client Push Installation, enable File and Print Sharing in the Windows Firewall configuration on the Windows XP client.
Queries   If you run the SMS Administrator console on a Windows XP SP2, queries will fail the first time they run. After failing to run the first time, the operating system displays a dialog box asking if you want to unblock statview.exe. If you unblock statview.exe, future queries will run without errors. You can also manually add statview.exe to the list of programs and services on the Exceptions tab of the Windows Firewall prior to running a query.
SMS Administrator console   Windows Firewall has three settings: On, On with no exceptions, and Off. When you select the Don’t allow exceptions check box,, the SMS Administrator console cannot connect to any SMS site database from the Windows XP client. This is by design. If Windows Firewall is set to On (recommended), the SMS Administrator console cannot display all of the items in the console tree until you add the program unsecapp.exe and the port TCP 135 to the list of programs and services on the Exceptions tab of Windows Firewall.
In certain situations, adding these two exceptions is not sufficient. You might also require anonymous remote access rights in DCOM. You should only make this change if adding the program unsecapp.exe and the port TCP 135 to the exceptions list does not resolve the problem.
To allow anonymous remote access in DCOM:
1.      From the Start menu, click Run and type Dcomcnfg.exe.
2.      In Component Services, click Console root, click Component Services, click Computers, and then click My Computer. On the Action menu, click Properties.
3.      In the My Computer Properties dialog box, on the COM Security tab, in the Access Permissions section, click Edit Limits.
4.      In the Access Permissions dialog box, grant Anonymous Logon allow Remote Access.
5.      Restart the computer.


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