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FP2002 index.htm crash, error "system exception access violation"

I'm using FrontPage2002 (SP2) on WinXP, upgraded from FP2000.
Existing webs that were created prior to the upgrade open fine.
Any new web I create crashes whenever I try to edit or save the Index.htm (brings up the MS error window w/ "send" "don't send"), or it hangs on the hourglass forever.  I tried creating a new one from a template and I get the error "system exception access violation" on the index.htm.  
I tried the steps below from another EE solution, but it didn't work.  
Someone else mentioned deleting *.web files. (The only ones I find are in C:\documents & settings....in a \cache subdirectory.)  What are these files for?  Can they be deleted?
Is there any other solution?
Thanks.

1- Open  Windows Explorer
2- Right Click the file "index.htm"
3- Select Open With
4- Select NotePad
5- Save it again in NotePad keeping the .htm extension
6- Try to open it again in Frontpage
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NetSue
Asked:
NetSue
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1 Solution
 
hhammashCommented:
Hi,

Since you upgraded to SP2 and the problems began after the upgrade:

1- Make sure the Frontpage Server Extensions are installed. If they are remove them and install them again.  It will be  better if you upgrade the Server Extensions if they are not FPSE2002.

2- Remove Frontpage and Install it again,  while you have SP2 installed.


Try that and let me know
hhammash
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NetSueAuthor Commented:
I'm not sure how to tell if the FP extensions are installed?  Where would they be?
Are they on the CD?
(It was after the upgrade to FP 2002 from 2000, but it was probably at the same time.)
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hhammashCommented:
When you installed FP 2002,  did you install it over 2000 or uninstalled 2000 first?  If over,  remove Frontpage 2002 and reinstall it.

Also as a test,  try creating a new using on your computer,  logon using the new user and see if you get the same problem or not?

Have you installed IIS?

1- Start
2- Settings > Control Panel > Add Remove Programs
3- Windows Component
4- IIS > Details > Select all specially extensions

hh
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NetSueAuthor Commented:
Oops - sorry. I forgot to get back to this. I'll close and assign the points.
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