Address list can not be displayed

Posted on 2004-11-09
Last Modified: 2010-04-08
I recently wiped my WinXP machine clean and reinstalled everything (including the O/S) to a clean formatted disk.   Before wiping everything out I copied my OUTLOOK.PST file to a network drive for safe keeping...  After reinstalling MS Office (inclusive of Outlook) I copied back the PST file to the appropriate location.  All of my email messages were intact including the contacts...However, when I compose an email and try to reference my contacts it tells me "The address list could not be displayed.  The contacts folder associated with this address list could not be opened; it may have been moved or deleted or you do not have permissions..blah blah.."   I do know that the user id changed from my original configuration... It's still me but I used the full name rather than first initial last name format.   I did change the user name via the accounts options but the folder for me is still the full name and I think this may have something to do with it...

Can anyone help me resolve this.?  Should I export the contacts then re-import them?

Question by:rtgardner
    LVL 21

    Accepted Solution

    Is this the actual folder called "Contacts" or a new folder you created that you are trying to access data from?

    If it's a folder you created, right click the folder, choose properties, then go to the Outlook Address Book tab and check the box to display this folder as an address book.

    If it is the Contact folder or if the steps above don't work, then you will need to either add the Outlook Address Book, or remove it and then re-add it.  In OL 2002/2003 this is in TOOLS->EMAIL ACCOUNTS->VIEW/CHANGE DIR/ADD BOOKS and in earlier versions it is TOOLS->SERVICES.  Reply back with the version of Outlook you are using for specific instructions.

    Author Comment

    Your first suggestion seems to have resolved a big portion of the problem.  I can now type in a partial contact name, click "check names" and it will resolve the address from the contact list...If however I simply click on the address book icon it gives me the same message I referenced in my initial post.   The difference is that when I click through the message and the 'select names' dialog box appears I can choose either Outlook address book or contacts and contacts (2 of them identical) and only 1 is valid... How do I fix this issue so the address book appears when I select it and how do I get rid of the additional (incorrect) contact selection...

    LVL 21

    Expert Comment

    Did you actually take the second step?  As stated above if you are still experiencing problems you should remove and re-add the Outlook Address Book to resolve this problem, if it is still not working right.

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