I was helping my daughter with downloading MS updates, and after installing one of them, the computer would not boot up. It stopped with a keyboard error message and the keyboard was not active.
Trying to deal with Dell techs in Singapore (or India) is frustrating, and so far unproductive. I don't believe the download is the culprit because I restored her system (by using a WinXP boot up disk) to a point prior to the install of the patch and still got the keyboard error message.
I unplugged the keyboard cable and started the computer. I then turned it off and plugged the cable back in. Starting it again still resulted in a keyboard error meesage. I checked in Device Manager and there are no yellow marks.
I don't think the keyboard died because I think it was working OK when I used the boot up disk. I am going to confirm that tomorrow by swapping keyboards.
Assuming the keyboard is still good, what else can I check to see what the problem might be?